Security Guard Modules 4–6, 2026 – Security Studies Study
and Review Material
When dealing with the media the private Security Officer:
A. Should NOT act as a public relations expert
B. Must keep confidential and or specific details pertaining to an investigation from the general
public / media
C. Should request the person or persons whose responsibility it is to act as the Public Relations
Officer
D. Must NOT make any offhanded comments that can be overheard by members of the media
E. All of the above - correct answer ✔✔ E
Which of the following are effective interpersonal communication tools?
A. Using short, commonly understood words.
B. Avoid using slang
C. Avoid using difficult phrases that are hard to understand
D. Use short sentences in order to reduce deviation
E. All of the above - correct answer ✔✔ E
Appearance is the first nonverbal communication the officer has with anyone (T/F) - correct
answer ✔✔ True
"Command Presence" includes which of the following?
A. General behavior
B. Appearance
C. Professional conduct
D. Self confidence and assertiveness
, E. All of the above - correct answer ✔✔ E
Courtesy is demonstrated by interacting with others with respect, kindness, and consideration.
(T/F) - correct answer ✔✔ True
Which of the following are obstacles to effective communication?
A. Lack of attention and interest
B. Language differences
C. Cultural differences
D. All of the above - correct answer ✔✔ D
Should an officer leave a bad impression with someone after a bad exchange, that person may
resent officers for year into the future. (T/F) - correct answer ✔✔ True
Which of the following are considered unprofessional behaviors?
A. Stereotyping
B. Assigning blame
C. Breaking promises
D. Expressing political views
E. All of the above - correct answer ✔✔ E
Stereotyping can be applied both in a negative and in a positive way but both outcomes are a
danger to the professional security guard. (T/F) - correct answer ✔✔ True
Effective and positive observation uses a total of __________ senses.
A. 1
B. 2
and Review Material
When dealing with the media the private Security Officer:
A. Should NOT act as a public relations expert
B. Must keep confidential and or specific details pertaining to an investigation from the general
public / media
C. Should request the person or persons whose responsibility it is to act as the Public Relations
Officer
D. Must NOT make any offhanded comments that can be overheard by members of the media
E. All of the above - correct answer ✔✔ E
Which of the following are effective interpersonal communication tools?
A. Using short, commonly understood words.
B. Avoid using slang
C. Avoid using difficult phrases that are hard to understand
D. Use short sentences in order to reduce deviation
E. All of the above - correct answer ✔✔ E
Appearance is the first nonverbal communication the officer has with anyone (T/F) - correct
answer ✔✔ True
"Command Presence" includes which of the following?
A. General behavior
B. Appearance
C. Professional conduct
D. Self confidence and assertiveness
, E. All of the above - correct answer ✔✔ E
Courtesy is demonstrated by interacting with others with respect, kindness, and consideration.
(T/F) - correct answer ✔✔ True
Which of the following are obstacles to effective communication?
A. Lack of attention and interest
B. Language differences
C. Cultural differences
D. All of the above - correct answer ✔✔ D
Should an officer leave a bad impression with someone after a bad exchange, that person may
resent officers for year into the future. (T/F) - correct answer ✔✔ True
Which of the following are considered unprofessional behaviors?
A. Stereotyping
B. Assigning blame
C. Breaking promises
D. Expressing political views
E. All of the above - correct answer ✔✔ E
Stereotyping can be applied both in a negative and in a positive way but both outcomes are a
danger to the professional security guard. (T/F) - correct answer ✔✔ True
Effective and positive observation uses a total of __________ senses.
A. 1
B. 2
