ETI3647 Supply Chain Management 2026 Exam Questions and Answers (35 Questions) – Performance Measures, SCOR Model, Balanced Scorecard & Competitive Strategy

This document contains 35 verified exam questions and answers for ETI3647 Supply Chain Management (Performance Measures) 2026, focusing on supply chain performance evaluation, competitive strategy, and organizational measurement systems. The material covers key concepts such as the Balanced Scorecard (BSC) perspectives, SCOR framework phases and metrics, supply chain reliability and flexibility, cost-to-serve analysis, value proposition, value in use, value in transfer, stakeholder interests, and performance measurement design. The document explores how modern supply chain managers develop performance measurement tools aligned with strategic goals to motivate employees and supply chain partners. It examines competitive advantage strategies including cost leadership and differentiation, technology leader versus follower positioning, substitute products, product/service range, order mix complexity, and core competencies. Organizational lifecycle stages such as start-up and growth phases are addressed, along with principal-agent relationships and decision-making under uncertainty. Additionally, the material provides insight into operational and strategic performance metrics, including supply chain reliability (perfect order fulfillment), flexibility and agility, benchmarking, financial proxies for satisfaction, virtual goods, bio-competitive monitoring channels, and make-or-buy decisions. The document also highlights the importance of metrics that measure effectiveness, efficiency, and adaptability while supporting long-term sustainability and competitive positioning. This resource is particularly suitable for: Students enrolled in ETI3647 Supply Chain Management Business administration and operations management majors Logistics and supply chain students preparing for performance measurement exams MBA or postgraduate students studying strategic supply chain frameworks Professionals reviewing SCOR, Balanced Scorecard, and competitive strategy concepts It serves as a structured, exam-focused revision guide that consolidates performance measurement theory, supply chain strategy, and organizational analysis into a concise and comprehensive study tool. Keywords: supply chain management, performance measures, SCOR framework, balanced scorecard, supply chain reliability, supply chain flexibility, perfect order fulfillment, cost to serve, value proposition, value in use, value in transfer, stakeholder interests, differentiation strategy, cost leadership, competitive advantage, technology leader follower, core competency, principal agent theory, make or buy decision, benchmarking, virtual goods, growth phase, start up phase, order mix, product service range, substitute products