WGU C954 V8 Ch 2 Exam Questions with Complete Solutions | Graded A+ | Verified and Updated 2026

WGU C954 V8 Ch 2 Exam Questions with Complete Solutions | Graded A+ | Verified and Updated 2026 What is a Change Model? - answer-A representation of change theories. What does a Change Model identify? - answer-The phases of change. What does a Change Model suggest? - answer-The best way to implement change. What is Continuous Improvement? - answer-A form of innovation that involves constantly seeking ways to improve business processes. What is the goal of Continuous Improvement? - answer-To add value to products and services. Core Value - answer-A widely accepted principle that guides how people behave and make decisions in the organization What is culture? - answer-A set of major understandings and assumptions shared by a group. What types of groups can share a culture? - answer-Ethnic groups or countries. Diffusion of Innovation Theory - answer-A theory developed by E.M. Rogers to explain how a new idea or product gains acceptance and diffuses (or spreads) through a specific population or subset of an organization.Digital Transformation (DTX) - answer-The process by which companies embed technologies across their businesses to drive fundamental change. What is disruptive innovation? - answer-Changes that initially provide a lower level of performance than the marketplace has grown to accept. How does disruptive innovation evolve over time? - answer-It is improved to provide new performance characteristics. What happens to disruptive innovation as it improves? - answer-It becomes more attractive to users in a new market. What is innovation? - answer-The application of new ideas to the products, processes, and activities of a firm. What does innovation lead to? - answer-Increased value. Key Results - answer-A specific, measurable result that must be achieved to reach an objective Intangible Benefits - answer-A benefit that cannot directly be measured and cannot easily be quantified in monetary terms. Mission Statement - answer-A statement that concisely defines an organization's fundamental purpose for existing. What is an objective in a business context? - answer-A written description of what the business wants to achieve. What are the characteristics of an effective business objective? - answer-It should be short and must state a compelling business need.Objectives and Key results (OKR) - answer-A system used to create alignment and engagement around measurable and ambitious goals Organizational Change - answer-The way for-profit and nonprofit organizations plan for, implement, and handle change. Organization Culture - answer-The major understandings and assumptions for a business, corporation, or other organization. What does Porter's Five Forces Model identify? - answer-The bargaining power of suppliers and buyers, the threat of new entrants and substitute products, and existing industry competitors. What does Porter's Five Forces Model determine? - answer-The level of competition and longterm profitability of an industry. Project - answer-A temporary endeavor that creates an actionable plan, allowing organizations to achieve their goals and objectives. What is reengineering? - answer-The radical redesign of business processes, organizational structures, information systems, and values of the organization. What is another term for reengineering? - answer-Process redesign or business process engineering. What is the goal of reengineering? - answer-To achieve a breakthrough in business results. Soft side of implementing change - answer-The work designed to help employees embrace a new information system and way of working.What is Strategic Alignment? - answer-The process of aligning all stakeholders, internal and external, to achieve a shared organizational vision. What is the goal of Strategic Alignment? - answer-To ensure all stakeholders are focused and committed to a shared organizational vision.