MGMT 6311 TEST 2 QUESTIONS AND ANSWERS
Which of the following statements about storytelling is true? - Answers -The greater the
strength of the stories shared in an organization, the greater the organization
commitment.
What women tend to perceive as "passion" in communication, men tend to view as "too
much emotion". - Answers -True
In the sentence, "I did not tell the teacher you were cheating," if the word "I" was
emphasized by the tone of your voice, what are you implying? - Answers -Someone
else told the teacher you were cheating.
In crisis situations, it is extremely important that an executive be the spokesperson for
the firm - Answers -True
Written communication should be used when - Answers -facts need to be conveyed
Verbal communication should be used when - Answers -immediate feedback is
needed.
Effective managers tend to use more - Answers -information-rich channels
The individual originating a message is called the - Answers -sender.
A face-to-face information channel is high in information richness. - Answers -True
Nancy is the human resource manager at Alba Company. She needs to lay off twenty
employees who are all located at her facility. Which communication channel should she
use to deliver the layoff information? - Answers -face-to-face conversation
Genuine acting is - Answers -displaying emotions in alignment with your emotions.
When an individual is attempting to empathize with another person but nevertheless is
displaying emotions he does not feel, he is engaging in - Answers -deep acting
Role overload refers to - Answers -having insufficient time and resources to complete a
job.
Work that flows includes which of the following characteristics? - Answers -challenge
Americans enjoy much greater leisure time than their European counterparts. -
Answers -false
Which of the following represents a negative emotion? - Answers -fear
Which of the following statements about storytelling is true? - Answers -The greater the
strength of the stories shared in an organization, the greater the organization
commitment.
What women tend to perceive as "passion" in communication, men tend to view as "too
much emotion". - Answers -True
In the sentence, "I did not tell the teacher you were cheating," if the word "I" was
emphasized by the tone of your voice, what are you implying? - Answers -Someone
else told the teacher you were cheating.
In crisis situations, it is extremely important that an executive be the spokesperson for
the firm - Answers -True
Written communication should be used when - Answers -facts need to be conveyed
Verbal communication should be used when - Answers -immediate feedback is
needed.
Effective managers tend to use more - Answers -information-rich channels
The individual originating a message is called the - Answers -sender.
A face-to-face information channel is high in information richness. - Answers -True
Nancy is the human resource manager at Alba Company. She needs to lay off twenty
employees who are all located at her facility. Which communication channel should she
use to deliver the layoff information? - Answers -face-to-face conversation
Genuine acting is - Answers -displaying emotions in alignment with your emotions.
When an individual is attempting to empathize with another person but nevertheless is
displaying emotions he does not feel, he is engaging in - Answers -deep acting
Role overload refers to - Answers -having insufficient time and resources to complete a
job.
Work that flows includes which of the following characteristics? - Answers -challenge
Americans enjoy much greater leisure time than their European counterparts. -
Answers -false
Which of the following represents a negative emotion? - Answers -fear
