MNGT 6311 FINAL EXAM STUDY GUIDE
automation - Answers -The use of technology to ease human labor or to extend the
mental or physical capabilities of humans.
rationalization of procedures - Answers -The streamlining of standard operating
procedures, eliminating obvious bottlenecks, so that automation makes operating
procedures more efficient
Describe each of the four kinds of organizational change that can be promoted with
information technology. - Answers -Automation: low risk, low reward. Employees
perform tasks more efficiently and effectively.
Rationalization: medium risk, medium reward. Involves streamlining standard operating
procedures, redesigning business processes, work flows, and user interfaces.
Business process redesign: higher risk, higher reward. Organizations rethink and
streamline business processes to improve speed, service, and quality. BPR reorganizes
work flows, combining steps to cut waste and eliminate repetitive, paper-intensive tasks.
May eliminate jobs also.
Paradigm shift: highest risk, highest reward. Transforms how an organization carries out
its business or even the nature of the business. (Learning Objective 13-1: How does
building new systems produce organizational change? AACSB: Application of
knowledge.)
Business process management: - Answers -Companies manage incremental process
changes that are required simultaneously in many areas. Organizations need to revise
and optimize numerous internal business processes and BPM provides the
methodologies and tools necessary to be successful. BPM is more about continual
improvements to business processes and using processes as building blocks in
information systems.
Steps required for effective BPM - Answers -Identify processes for change: A business
first needs to understand what business processes need improvement. Improving the
wrong processes simply allows a business to continue doing what it shouldn't do in the
first place.
Analyze existing processes: An organization must understand and measure the
performance of existing processes as a baseline including inputs, outputs, resources,
and the sequence of activities. The process design team identifies redundant steps,
paper-intensive tasks, bottlenecks, and other inefficiencies. Otherwise, the effectiveness
of the changes can't be determined.
Design the new process: The process design team tries to improve the process by
designing a new one that can be documented and modeled for comparison with the old
process. The new process design needs to be justified by showing how much it reduces
time and costs or enhances customer service and value.
automation - Answers -The use of technology to ease human labor or to extend the
mental or physical capabilities of humans.
rationalization of procedures - Answers -The streamlining of standard operating
procedures, eliminating obvious bottlenecks, so that automation makes operating
procedures more efficient
Describe each of the four kinds of organizational change that can be promoted with
information technology. - Answers -Automation: low risk, low reward. Employees
perform tasks more efficiently and effectively.
Rationalization: medium risk, medium reward. Involves streamlining standard operating
procedures, redesigning business processes, work flows, and user interfaces.
Business process redesign: higher risk, higher reward. Organizations rethink and
streamline business processes to improve speed, service, and quality. BPR reorganizes
work flows, combining steps to cut waste and eliminate repetitive, paper-intensive tasks.
May eliminate jobs also.
Paradigm shift: highest risk, highest reward. Transforms how an organization carries out
its business or even the nature of the business. (Learning Objective 13-1: How does
building new systems produce organizational change? AACSB: Application of
knowledge.)
Business process management: - Answers -Companies manage incremental process
changes that are required simultaneously in many areas. Organizations need to revise
and optimize numerous internal business processes and BPM provides the
methodologies and tools necessary to be successful. BPM is more about continual
improvements to business processes and using processes as building blocks in
information systems.
Steps required for effective BPM - Answers -Identify processes for change: A business
first needs to understand what business processes need improvement. Improving the
wrong processes simply allows a business to continue doing what it shouldn't do in the
first place.
Analyze existing processes: An organization must understand and measure the
performance of existing processes as a baseline including inputs, outputs, resources,
and the sequence of activities. The process design team identifies redundant steps,
paper-intensive tasks, bottlenecks, and other inefficiencies. Otherwise, the effectiveness
of the changes can't be determined.
Design the new process: The process design team tries to improve the process by
designing a new one that can be documented and modeled for comparison with the old
process. The new process design needs to be justified by showing how much it reduces
time and costs or enhances customer service and value.
