FINAL EXAM HCM 435 | QUESTIONS AND ANSWERS |
2026 UPDATE | WITH COMPLETE SOLUTION
Which of the following is NOT characteristic of IT-enabled value? (CHAP7)
Answer - IT value is not variable across organizations
Which of the following is an example of intangible value? Answer - Improved
collaboration
Of the four classes of investment identified by Ross and Beath, which involves
upgrading core IT infrastructure and applications, reducing the costs, or
improving the quality of IT services? Answer - Renewal
What did the author describe as a cornerstone in examining IT value? Answer -
IT project proposal
Which common financial measure is calculated by subtracting the initial
investment from the future cash flows that result from the investment? Answer
- Net present value
A projection with great certainty that people will use the system in specific
ways in an example of which common proposal problem? Answer - Reliance on
complex behavior
, An unplanned, sudden deterioration in the organization's fiscal performance
that may slow a project is an example of which common proposal problem?
Answer - Unwarranted optimism
Which of the following was NOT discussed by the authors as a step to ensuring
the delivery of value? Answer - Invest more resources
In the process of increasing accountability for investments, who should defend
the IT investment? Answer - Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar
requests? Answer - All of the above
Of the four types of IT investments in a portfolio identified by Weill and Aral,
which includes applications that support core operations process? Answer -
Transactional
Once the implementation is over and the change settles in, value will have
been achieved Answer - False
It is appropriate for the organization to hold parties to celebrate their
achievements Answer - True
Implementation is the end point of the IT initiative Answer - False
Which of the following is NOT a strategy to shorten the deliverables cycle?
Answer - "Big bang" implementation
All of the following are examples of factors outside of the organization's control
that may dilute the IT investment except Answer - Inadequate resources
2026 UPDATE | WITH COMPLETE SOLUTION
Which of the following is NOT characteristic of IT-enabled value? (CHAP7)
Answer - IT value is not variable across organizations
Which of the following is an example of intangible value? Answer - Improved
collaboration
Of the four classes of investment identified by Ross and Beath, which involves
upgrading core IT infrastructure and applications, reducing the costs, or
improving the quality of IT services? Answer - Renewal
What did the author describe as a cornerstone in examining IT value? Answer -
IT project proposal
Which common financial measure is calculated by subtracting the initial
investment from the future cash flows that result from the investment? Answer
- Net present value
A projection with great certainty that people will use the system in specific
ways in an example of which common proposal problem? Answer - Reliance on
complex behavior
, An unplanned, sudden deterioration in the organization's fiscal performance
that may slow a project is an example of which common proposal problem?
Answer - Unwarranted optimism
Which of the following was NOT discussed by the authors as a step to ensuring
the delivery of value? Answer - Invest more resources
In the process of increasing accountability for investments, who should defend
the IT investment? Answer - Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar
requests? Answer - All of the above
Of the four types of IT investments in a portfolio identified by Weill and Aral,
which includes applications that support core operations process? Answer -
Transactional
Once the implementation is over and the change settles in, value will have
been achieved Answer - False
It is appropriate for the organization to hold parties to celebrate their
achievements Answer - True
Implementation is the end point of the IT initiative Answer - False
Which of the following is NOT a strategy to shorten the deliverables cycle?
Answer - "Big bang" implementation
All of the following are examples of factors outside of the organization's control
that may dilute the IT investment except Answer - Inadequate resources
