,Essentials of Organizational Behavior, 16e (Robbins)
Chapter 1 What Is Organizational Behavior?
1) The impact of what three areas are investigated in the study of Organizational Behavior?
A) Profit structure, organizational complexity, and job satisfaction
B) Individuals, profit structure, and job satisfaction
C) Individuals, groups, and job satisfaction
D) Groups, structure, and profit structure
E) Individuals, groups, and structure
Answer: E
Explanation: OB investigates the impact that individuals, groups, and structures have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2) Which of the following is NOT a core topic of organizational behavior?
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
E) Work design
Answer: D
Explanation: OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
1
Copyright © 2025 Pearson Education, Inc.
,3) According to a study by Monster (a global employment company), the number one most
frequently desired skill in applicants was ________.
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
Explanation: Monster mined data from nearly one million market-wide job postings to identify
skills that were most often sought by employers. At the top of the list was communication skills.
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4) According to a recent large-scale survey, 58% of managers did NOT receive ________.
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: Fifty-eight percent of managers reported they had not received any training and
25% admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
5) There is a connection between companies which have ________ and their attention to
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) both high turnover rates and long-lasting CEOs
Answer: C
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
organizational behavior and attribute it to their ability to generate high financial outcomes.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2
Copyright © 2025 Pearson Education, Inc.
, 6) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
7) What are the four main activities managers engage in?
A) Planning, budgeting, networking, hiring
B) Planning, organizing, leading, controlling
C) Controlling, innovating, hiring, quality control
D) Monitoring, scheduling, fund raising, leading
E) Interpersonal, informational, decisional, planning
Answer: B
Explanation: Managers' work can be categorized into four different activities: planning,
organizing, leading, and controlling.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
8) The ultimate goal of organizational behavior is to ________.
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
Answer: B
Explanation: OB studies the impact individuals, groups, and structure have on an organization
with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
3
Copyright © 2025 Pearson Education, Inc.
Chapter 1 What Is Organizational Behavior?
1) The impact of what three areas are investigated in the study of Organizational Behavior?
A) Profit structure, organizational complexity, and job satisfaction
B) Individuals, profit structure, and job satisfaction
C) Individuals, groups, and job satisfaction
D) Groups, structure, and profit structure
E) Individuals, groups, and structure
Answer: E
Explanation: OB investigates the impact that individuals, groups, and structures have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2) Which of the following is NOT a core topic of organizational behavior?
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
E) Work design
Answer: D
Explanation: OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
1
Copyright © 2025 Pearson Education, Inc.
,3) According to a study by Monster (a global employment company), the number one most
frequently desired skill in applicants was ________.
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
Explanation: Monster mined data from nearly one million market-wide job postings to identify
skills that were most often sought by employers. At the top of the list was communication skills.
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4) According to a recent large-scale survey, 58% of managers did NOT receive ________.
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: Fifty-eight percent of managers reported they had not received any training and
25% admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
5) There is a connection between companies which have ________ and their attention to
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) both high turnover rates and long-lasting CEOs
Answer: C
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
organizational behavior and attribute it to their ability to generate high financial outcomes.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2
Copyright © 2025 Pearson Education, Inc.
, 6) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
7) What are the four main activities managers engage in?
A) Planning, budgeting, networking, hiring
B) Planning, organizing, leading, controlling
C) Controlling, innovating, hiring, quality control
D) Monitoring, scheduling, fund raising, leading
E) Interpersonal, informational, decisional, planning
Answer: B
Explanation: Managers' work can be categorized into four different activities: planning,
organizing, leading, and controlling.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
8) The ultimate goal of organizational behavior is to ________.
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
Answer: B
Explanation: OB studies the impact individuals, groups, and structure have on an organization
with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
3
Copyright © 2025 Pearson Education, Inc.
