A nurse attends an in-service aimed to educate staff about
reporting hospital errors. The nurse demonstrates understanding
when listing which of the following as being NOT consistent
with creating culture of safety
a) creating a way to advise and compensate harmed patients
b) supporting care providers after adverse events
c) ensuring the negative consequences of disclosing errors serve
as a guide
d) installing a nonpunative reporting system Correct Answers c)
ensuring the negative consequences of disclosing errors serve as
a guide
a nurse recognizes that strategies for clear, accurate
communication to promote patient safety include which if the
following?
a) establishing a safe environment
b) maintaining a climate of closed communication
c) using unique interdisciplinary communication tools
d) using communication tools that promote vague
communication Correct Answers a) establishing a safe
environment
a patient experiences an unusually stressful life event that
exceeds their resources and coping skills. the nurse recognizes
the patient is experiencing which type of crisis
a) developmental
b) private
c) adventitious
d) situational Correct Answers d) situational
, A patient's adult children call the nurse hourly with concerns
about their mother's death and end-of-life care. What is the
nurse's best response to the family's needs?
a) provide detailed scientific information for their questions
b) discuss the physiology behind the patients physical symptoms
c) with old most information to avoid unnecessary fears
d) continue to provide frequent updates Correct Answers d)
continue to provide frequent updates
an adult patient responds to questions inappropriately. The nurse
should do which of the following
a) assume that the patient is depressed and seek further
information
b) ask other staff members whether the patient is sick
c) leave the patient alone for now and return to reassess
d) observe the patients nonverbal behaviour Correct Answers d)
observe the patients nonverbal behaviour
communication is a combination of
a) verbal and nonverbal behaviours
b) pitch, tone, and paralanguage
c) proxemics, touch, and kinesics
d) eye contact, facial expressions and nonverbal messages
Correct Answers a) verbal and nonverbal behaviours
group communication Correct Answers Group communication
is the act of sending and receiving messages to multiple
members of a group.