CHAM || 100% VALID SOLUTIONS.
Referral Services correct answers The process by which patients are referred to a health care
provider.
Patient Assessment correct answers The review of patients' needs and expectation for service to
be provided.
Resource Scheduling correct answers The receipt of a request to arrange a place, equipment
and/or person(s) for a defined date and time.
Pre-Registration correct answers The collection, dissemination and storage of registration
information including demographic financially and clinical data prior to the patients' arrival.
Patient and Family Education correct answers A patient's education program is planned utilizing
the results of the patient assessment.
Clinical Prerequisites correct answers The determination of required clinical prerequisites for
planned healthcare service is obtained from physician orders and other established protocols.
Clinical prerequisites include, but are not limited to, preps and testing.
Financial Prerequisites correct answers Assuring that all the appropriate payers have been
identified, their requirements have been met, and there has been communication with the patient
about their financial obligations prior to service.
Payer Authorization correct answers Approval from third party payors to provide specified care
in a particular setting.
Verification of Benefits correct answers The process of confirming benefits for services.
Pre-encounter correct answers Oral or written information shared with patients, their families,
and care providers prior to arrival for service.
Patient Placement correct answers The process of providing the most appropriate location and
level of service necessary for optimum clinical care delivery to the patient. In many hospitals this
is referred to as bed control/management.
Patient Check-in, Admission, Registration correct answers All processes related to the activation
of an encounter/account including
Patient Tracking correct answers Documentation of arrival and departure to allow caregivers to
know where a patient is at any point of service during an encounter.
Concierge Service correct answers An individual or service geared to the needs of the customer
and their satisfaction.
Referral Services correct answers The process by which patients are referred to a health care
provider.
Patient Assessment correct answers The review of patients' needs and expectation for service to
be provided.
Resource Scheduling correct answers The receipt of a request to arrange a place, equipment
and/or person(s) for a defined date and time.
Pre-Registration correct answers The collection, dissemination and storage of registration
information including demographic financially and clinical data prior to the patients' arrival.
Patient and Family Education correct answers A patient's education program is planned utilizing
the results of the patient assessment.
Clinical Prerequisites correct answers The determination of required clinical prerequisites for
planned healthcare service is obtained from physician orders and other established protocols.
Clinical prerequisites include, but are not limited to, preps and testing.
Financial Prerequisites correct answers Assuring that all the appropriate payers have been
identified, their requirements have been met, and there has been communication with the patient
about their financial obligations prior to service.
Payer Authorization correct answers Approval from third party payors to provide specified care
in a particular setting.
Verification of Benefits correct answers The process of confirming benefits for services.
Pre-encounter correct answers Oral or written information shared with patients, their families,
and care providers prior to arrival for service.
Patient Placement correct answers The process of providing the most appropriate location and
level of service necessary for optimum clinical care delivery to the patient. In many hospitals this
is referred to as bed control/management.
Patient Check-in, Admission, Registration correct answers All processes related to the activation
of an encounter/account including
Patient Tracking correct answers Documentation of arrival and departure to allow caregivers to
know where a patient is at any point of service during an encounter.
Concierge Service correct answers An individual or service geared to the needs of the customer
and their satisfaction.
