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WGU C215 STUDY GUIDE FINAL 2026 100%
ASSURED PASS GUARANTEE.
Total Quality Management (TQM) Philosophy -
correct answer- 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct
answer- Basic function of Six Sigma. Measures
the process potential and performance of
processes. The higher the range of Cpk, the
improved is the ability of the process to
complete its necessities.
Six Sigma - correct answer- A disciplined,
data-driven approach and methodology for
eliminating defects (driving toward six
standard deviations between the mean and the
nearest specification limit) in any process -
from manufacturing to transactional and from
product to service.
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Design Capacity - correct answer- The
theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - correct answer- proximity
to customers, transportation, source of labor,
community attitude, proximity to suppliers,
and many other factors.
The technique for determining location
decisions.
Line Processes - correct answer- A type of
process used to produce a large volume of a
standardized product.
■ Limited customization and high volume
Batch Processes - correct answer- A type of
process used to produce a small number of
products in groups or batches based on
customer orders or specifications.
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■ High customization moderate volume
Project Processes - correct answer- A type of
process used to make a one-at-a-time product
exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answer- A type
of process that operates continually to
produce a high volume of a fully standardized
product.
- No customization and as high a volume as
possible
Bottleneck - correct answer- Longest task in
the process.
Flexible Manufacturing System (FMS) - correct
answer- A type of automated system that
combines the flexibility of intermittent
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operations with the efficiency of continuous
operations.
Output/Input Control - correct answer- A
technique for monitoring the flow of jobs
between work centers.
Value-Added - correct answer- The net increase
created during the transformation of inputs
into final outputs.
Hybrid Layouts - correct answer- Layouts that
combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answer-
Table that reflects opinions of managers with
regard to the importance of having any two
departments close together.
WGU C215 STUDY GUIDE FINAL 2026 100%
ASSURED PASS GUARANTEE.
Total Quality Management (TQM) Philosophy -
correct answer- 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct
answer- Basic function of Six Sigma. Measures
the process potential and performance of
processes. The higher the range of Cpk, the
improved is the ability of the process to
complete its necessities.
Six Sigma - correct answer- A disciplined,
data-driven approach and methodology for
eliminating defects (driving toward six
standard deviations between the mean and the
nearest specification limit) in any process -
from manufacturing to transactional and from
product to service.
,2 | Page
Design Capacity - correct answer- The
theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - correct answer- proximity
to customers, transportation, source of labor,
community attitude, proximity to suppliers,
and many other factors.
The technique for determining location
decisions.
Line Processes - correct answer- A type of
process used to produce a large volume of a
standardized product.
■ Limited customization and high volume
Batch Processes - correct answer- A type of
process used to produce a small number of
products in groups or batches based on
customer orders or specifications.
,3 | Page
■ High customization moderate volume
Project Processes - correct answer- A type of
process used to make a one-at-a-time product
exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answer- A type
of process that operates continually to
produce a high volume of a fully standardized
product.
- No customization and as high a volume as
possible
Bottleneck - correct answer- Longest task in
the process.
Flexible Manufacturing System (FMS) - correct
answer- A type of automated system that
combines the flexibility of intermittent
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operations with the efficiency of continuous
operations.
Output/Input Control - correct answer- A
technique for monitoring the flow of jobs
between work centers.
Value-Added - correct answer- The net increase
created during the transformation of inputs
into final outputs.
Hybrid Layouts - correct answer- Layouts that
combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answer-
Table that reflects opinions of managers with
regard to the importance of having any two
departments close together.
