SCM 300 Final Exam Study (CH 9, 10, 11, 12, Starbucks Case, Lab 4)Project Management, Business Process Improvement, Consulting, and Sustainable Supply Chain Management: Project Definition, Objectives, Deliverables, Milestones, Scope Creep, Activity-on-Nod

SCM 300 Final Exam Study (CH 9, 10, 11, 12, Starbucks Case, Lab 4)Project Management, Business Process Improvement, Consulting, and Sustainable Supply Chain Management: Project Definition, Objectives, Deliverables, Milestones, Scope Creep, Activity-on-Node Diagrams, Step-by-Step Project Planning, Work Breakdown Structure, Project Tracking, Business Process Design, Process Mapping, Block Diagrams, Flowcharts, Swim Lane Charts, Process Evaluation, Consulting Engagements, Recommendations, Implementation Plans, Business Process Improvement (BPI), Gap Analysis, Measurement and Management, Legal and Ethical Behavior, ESG Principles, Social Responsibility, Sustainability, Closed Loop Supply Chains, Triple Bottom Line, Life Cycle Assessment, SA8000 Certification, ISO 14000 Standards Exam Questions Verified and Provided with Complete A+ Graded Rationales Latest Updated 2026 What is a project? Unique undertaking using resources (human, material) organized to achieve end goal/outcome (tangile/intangible) What is step-by-step project management? 1: define the project 2. establish project priorities (quality, on time, low cost) 3. work breakdown structure 4. track project progress What are objectives? Desired project outcomes, can be in performance, cost, time, quality What are deliverables? Description of product/services that should be delivered by end of project What are milestones? Specific events important to staying on track, occur throughout project, may include start dates, end dates, important decisions, expected deliverables date, etc What is scope creep (scope inflation)? Phenomenon during course of project, team allows new goals/deliverables to become part of project Activity-on-node (AON) Network Diagrams? Illustration for productivity, see: MODULE 9 PROBLEM SET What is Project Management Software? AON Diagrams are an example of a project management software, other ones exist. What is business process? documented series of activities that aim to turn inputs into valuable products/services effectively and efficiently What are values of business process? 1. Consistency 2. managing from afar 3. ability to grow What are characteristics of good process? 1. Good intentions 2. Reproducible results 3. Measurable and manageable results Why do business processes fail? 1. used to be good 2. was never good designing new business process 1. goals, values, stakeholders 2. block diagram 3. establish process scope 4. define service 5. measurement and management considerations 6. primary steps detailed 7. develop process map 8. evaluation and testing what is consulting? services related to providing advice to companies, orgs, individuals types of consulting 1. provide client data/info 2. defines client problem (identify root cause) 3. develop solutions 4. provide professional recommendations 5. provide assisting implementing solutions what is an engagement? business project assigned to consultant/team consultant recommendations 1. seek feedback early/often 2. manage scope creep 3. anticipate human reaction 4. anticipate learning curves 5. understand helper role 6. trust BPI process complete consulting solution 1. recommendations tied to goals 2. monetary benefit 3. value to work ratio 4. organizational fit w