SCM 300 Exam 2 ASU Omni-Channel Retailing,
Retail Supply Sources (Manufacturers,
Wholesalers, Drop Shippers), Chargebacks,
CPFR (Collaborative Planning, Forecasting,
Rescheduling), Vendor Managed Inventory
(VMI), Last Mile, Retail Ownership (Independent,
Chain, Franchise, Cooperative), Prototype
Stores, Rationalized Retailing, Planogram, Store
Security (Employees, Assets, Customers, Data),
Waiting Line Management, Queue Theory (Input
Source, Waiting Line, Service Facility,
Managerial Considerations), Balking, Reneging,
Product Development & Commercialization,
Supplier Relationship Management,
Manufacturing Flow Management, Demand
Management Exam Questions Verified and
Provided with Complete A+ Graded Rationales
Latest Updated 2026
Retailers that are fully committed to engaging customers via catalogs, phone calls, websites, email,
internet chatrooms, social media sites or mobile apps, and of course also in stores. Ex. Nordstorm
3 Retail sources of supply
Manufacturers ‚ These are the companies that actually create the finished goods. Retailers then buy the
goods and that retailer is responsible for distribution and storage. Wholesalers – These organizations
purchase goods from manufacturers. Typically, they purchase an assortment of goods from many
manufacturers, thus a retail company could purchase all of their electronics from a single wholesaler
versus having to purchase from each individual manufacturer. Drop shippers – This one is not really a
source of supply, but rather an organization that ties manufacturers and/or wholesalers directly to
consumers.
,Chargebacks
These are effectively penalties charged by retail organizations to their suppliers/vendors for any number
of minor and major supply chain offenses.
CPFR (Collaborative, Planning, Forecasting, Rescheduling)
A formalized effort by supply chain partners to share data and collectively develop forecasts in an effort
to reduce supply chain costs through better planning.
VMI (Vendor Managed Inventory)
An arrangement where retailers allow vendors to monitor in-store inventories, initiate orders/shipments
to the store when inventories are low, and also bring the items into the store and onto the shelf.
Last Mile
In supply chain the last mile typically refers to the portion of the supply chain between the final
inventory holding facility and the end consumer.
4 types of retail ownership
5 Independents. One store, one owner. Usually they are trying to satisfy a very specialized market or
locale. Example: Family owned corner stores, Boutique store that is run by the owner. Chains –
Multiple stores/facilities, one owner/company. Example: Home Depot, Wal-Mart, Costco, Gap,
Macy’s, Safeway (Amazon.com probably best fits this category). Franchises – A franchisor owns the
rights to a company and the name. A franchisee is allowed to open an outlet under that name. The
franchisee must abide by the rules and processes of the franchise. Examples: Jiffy Lube, McDonald’s,
7-eleven, Buffalo Wild Wings, Massage Envy. Cooperatives –Retailer that is owned by its customer
members. These organizations typically try and fit the very special needs of the consumers that
organized the cooperative. Examples: REI (Recreational Equipment Inc.”
Prototype Stores
, A series of stores that have common design, construction and layout
Rationalized Retailing
This retail strategy has retail chains develop rigid control structures to develop and manage processes
such that all the retail outlets are managed in the same way. Example: Employee can work at different
locations without much change.
Planogram
·       A map of where every product goes on a retail store shelf.
4 Store security issues
Employees – Managers, store employees, and potentially vendors
Store Assets – Inventory, cash, store property Customers and their
Assets – Store visitors, their cars and also any other personal property
Data – Company, customer, and vendor data
Goal of waiting line management
• Balance the cost paid by the customers (time) with the cost paid by the company (money paid to
maintain the system)
Parts of a waiting line system
¬∑¬†¬†¬†¬†¬†¬† Input Source ‚This is the population of people that might want service.
Waiting Line – The area in which customers wait for service.
Service Facility – The area in which customers actually receive service
Retail Supply Sources (Manufacturers,
Wholesalers, Drop Shippers), Chargebacks,
CPFR (Collaborative Planning, Forecasting,
Rescheduling), Vendor Managed Inventory
(VMI), Last Mile, Retail Ownership (Independent,
Chain, Franchise, Cooperative), Prototype
Stores, Rationalized Retailing, Planogram, Store
Security (Employees, Assets, Customers, Data),
Waiting Line Management, Queue Theory (Input
Source, Waiting Line, Service Facility,
Managerial Considerations), Balking, Reneging,
Product Development & Commercialization,
Supplier Relationship Management,
Manufacturing Flow Management, Demand
Management Exam Questions Verified and
Provided with Complete A+ Graded Rationales
Latest Updated 2026
Retailers that are fully committed to engaging customers via catalogs, phone calls, websites, email,
internet chatrooms, social media sites or mobile apps, and of course also in stores. Ex. Nordstorm
3 Retail sources of supply
Manufacturers ‚ These are the companies that actually create the finished goods. Retailers then buy the
goods and that retailer is responsible for distribution and storage. Wholesalers – These organizations
purchase goods from manufacturers. Typically, they purchase an assortment of goods from many
manufacturers, thus a retail company could purchase all of their electronics from a single wholesaler
versus having to purchase from each individual manufacturer. Drop shippers – This one is not really a
source of supply, but rather an organization that ties manufacturers and/or wholesalers directly to
consumers.
,Chargebacks
These are effectively penalties charged by retail organizations to their suppliers/vendors for any number
of minor and major supply chain offenses.
CPFR (Collaborative, Planning, Forecasting, Rescheduling)
A formalized effort by supply chain partners to share data and collectively develop forecasts in an effort
to reduce supply chain costs through better planning.
VMI (Vendor Managed Inventory)
An arrangement where retailers allow vendors to monitor in-store inventories, initiate orders/shipments
to the store when inventories are low, and also bring the items into the store and onto the shelf.
Last Mile
In supply chain the last mile typically refers to the portion of the supply chain between the final
inventory holding facility and the end consumer.
4 types of retail ownership
5 Independents. One store, one owner. Usually they are trying to satisfy a very specialized market or
locale. Example: Family owned corner stores, Boutique store that is run by the owner. Chains –
Multiple stores/facilities, one owner/company. Example: Home Depot, Wal-Mart, Costco, Gap,
Macy’s, Safeway (Amazon.com probably best fits this category). Franchises – A franchisor owns the
rights to a company and the name. A franchisee is allowed to open an outlet under that name. The
franchisee must abide by the rules and processes of the franchise. Examples: Jiffy Lube, McDonald’s,
7-eleven, Buffalo Wild Wings, Massage Envy. Cooperatives –Retailer that is owned by its customer
members. These organizations typically try and fit the very special needs of the consumers that
organized the cooperative. Examples: REI (Recreational Equipment Inc.”
Prototype Stores
, A series of stores that have common design, construction and layout
Rationalized Retailing
This retail strategy has retail chains develop rigid control structures to develop and manage processes
such that all the retail outlets are managed in the same way. Example: Employee can work at different
locations without much change.
Planogram
·       A map of where every product goes on a retail store shelf.
4 Store security issues
Employees – Managers, store employees, and potentially vendors
Store Assets – Inventory, cash, store property Customers and their
Assets – Store visitors, their cars and also any other personal property
Data – Company, customer, and vendor data
Goal of waiting line management
• Balance the cost paid by the customers (time) with the cost paid by the company (money paid to
maintain the system)
Parts of a waiting line system
¬∑¬†¬†¬†¬†¬†¬† Input Source ‚This is the population of people that might want service.
Waiting Line – The area in which customers wait for service.
Service Facility – The area in which customers actually receive service
