SCM 300 DAVILA ASU FINAL Business Processes, Operations, and Supply Chain Management: Process Mapping, Critical Path and Project Crashing, Metrics and Performance Measurement (KPIs, Balanced Scorecard, SCOR), Quality Management (TQM, Six Sigma, ISO 9000,

SCM 300 DAVILA ASU FINAL Business Processes, Operations, and Supply Chain Management: Process Mapping, Critical Path and Project Crashing, Metrics and Performance Measurement (KPIs, Balanced Scorecard, SCOR), Quality Management (TQM, Six Sigma, ISO 9000, MBNQA), Reliability Analysis, Lean and Agile Operations, Inventory and Logistics Optimization (Push/Pull/Postponement, VMI, Cross-Docking, Last-Mile Delivery), Procurement and Supplier Management (1st & 2nd Tier Suppliers, SRM, Vertical Integration, Outsourcing, Offshoring, Near-Sourcing, Contract Manufacturing), Transportation Modes and Cargo Handling (TL/LTL, TEU, Intermodal, Bulk/Breakbulk/Neo-bulk, Reefer, Planograms, Dunnage), IT in Supply Chain and Business Processes (ERP, RFID, CRM) Exam Questions Verified and Provided with Complete A+ Graded Rationales Latest Updated 2026 What is a process? mini supply chain within an organization. tiny cells in the bones Any activity or group of activities that takes an input, adds value to it, and provides an output to an internal or external customer. recipe for pizza example Recipe = business process manage from afar guiding someone to success Process Maps (Flowcharts) A diagram made up of a series of symbols that maps a process. Each symbol represents a different step or activity in the process. The chart aids in building a quality process and identifying points of concern in terms of managing and delivering quality. Critical Paths longest path out of all options Crashing when you lower the length of your critical path Process Maps symbols Rectangle: task or operation (what size pizza) Diamond: decision point (pickup or delivery) answer takes us in one direction or the other skinny Arrow: which direction things go Oval: Terminator, entry or exit point Rectangle within rectangle: process within it's own (hand order to people making pizza, and then have to wait until its done to be boxed up.) Box Arrow: transportation Circle: inspection Box D: delay Connector: move parts to different pages. Series vs. Parallel Use Series for pizza example, there's only one way to go. Parallel there's lots of ways to go Why do we measure? can motivate good behavior help us manage from afar help us manage large numbers of resources, outcomes makes decisions help identify/establish standards - design and performance Whats a good metric? metrics that motivate companies to work toward outcomes that favor both sides of a supply chain relationship is vital. measurable easily understood attainable types of metrics descriptive - what happened? predictive - what could happen? prescriptive - what should we do? discovery - things we don't know, weren't looking for. questions and answers we didn't know existed. bad metric GPA - plague on education can cause poor outcomes lower morale processes not being manageable high costs and low efficiency when employees push for perfection Process Velocity A measure of how long a unit sits in a process versus the amount of work time that is expended on the unit. optimal time is when it doesn't sit in inventory. 1.0 process velocity Capacity Utilization A ratio of the amount of product produced by a manufacturing process versus the maximum capacity of that facility. what they're producing/what they can produce Cash to Cash Cycle A measure of the number days between the time a company pays their supplier for inventory and the time that same company is paid for the same inventory by their customer. Quality The ability of a product or service to meet a consumer's expectations. products vs services Dimensions of Quality (cars, phones, clothing, tv) performance reliability durability features aesthetics reputation/brand serviceability service response Dimensions of quality: service time timely complete accurate responsive courtesy consistent accessible convenient Awards and Certifications Some organizations utilize certifications and awards to self-assess and also to motivate employees to focus on quality within the organization ISO 9000 - international quality certification that helps orgs to understand the basics of quality management. TQM Total Quality Management one of the oldest As the name would suggest, Total Quality Management seeks to address the management of quality at all levels of an organization and/ or supply chain.