SCM 300 ch 9, 10, 11, 12 Business Process Management, Project Leadership, Consulting Strategy, and ESG Sustainability Review: Documented Process Design and Consistency Benefits, Manage-from-Afar Analytics and Organizational Scalability, Characteristics of

SCM 300 ch 9, 10, 11, 12 Business Process Management, Project Leadership, Consulting Strategy, and ESG Sustainability Review: Documented Process Design and Consistency Benefits, Manage-from-Afar Analytics and Organizational Scalability, Characteristics of Good Processes Including Intentionality, Reproducible and Measurable Outcomes, Causes of Process Failure Including Market Evolution, Misalignment, Ambiguity, Miscommunication, and Cow Path Theory, Project vs. Process Distinction, Project Management Framework with Define the Project, Establish Priorities, Work Breakdown Structure, and Track Progress Using AON Diagrams, Critical Path Method, Slack Time, Multiple Critical Paths, and Project Crashing Exam Questions Verified and Provided with Complete A+ Graded Rationales Latest Updated 2026 process a documented series of activities that when completed properly aim to effectively and efficiently turn inputs into valuable products and services consistency outputs, resources, utilization, equipment, technology, and training should be similar (3 benefits of business processes) manage from afar in organizations that use consistent business processes across locations, executives can identify strengths and weaknesses via analytics from each facility. Resources, outputs, service times etc. can be compared across the org. (3 benefits of business processes) ability to grow documented corporate business processes allow the org to more easily open a new location. Good processes allow for almost immediate replication in different locations (3 benefits of business processes) intentions GOOD ___________ processes are more often executed and managed by people with intent of satisfying a customer. (3 characteristics of a good process) reproductible ___________ RESULTS part of the value of business processes is knowing the results are somewhat predictable (3 characteristics of a good process) manageable MEASURABLE AND ________ RESULTS customers expect excellent and consistent results from the business process. Managers need to consider how output will be measured, interpreted, and improved market evolution "Used to be Good" A competitor or new company may have developed a new process or better technology, raising the expectations for all customers. (Common Reasons Business Processes Fail) best employees leave "Used to be good" Good people leave the company and their replacements may not be as skilled or capable to keep the processes running. (Common Reasons Business Processes Fail) increase in demand "Used to be Good" As a company grows, it may not be able to keep up with the growing customer base and expectations to give the same level or care. The current process is not equipped for new demand. (Common Reasons Business Processes Fail) ambiguity "was never good" process designers might not understand the customer, or they may have incorrectly assumed the process goals. (Common Reasons Business Processes Fail) misalignment "was never good" goals are understood but poor process design may have resulted in a process that is not working to achieve those goals (Common Reasons Business Processes Fail) miscommunication "Was never good" company designs a good process, but the process managers and/or process employees fail to follow directions because weren't trained or believe they have better methods (Common Reasons Business Processes Fail) cow path ____ ______ THEORY once a process works, people may be afraid to change it, even if it would be more efficient project something done one single time, unique process something that is done over and over again, repeatable define 1. __________ THE PROJECT what exactly is the project trying to achieve? (4 Steps in Project Management)