SCM 300 mod 5 Retailing & Supply Chain Management Guide: Bricks and Mortar Online Bricks and Clicks Clicks and Calls Omni-channel CPFR Vendor Managed Inventory Last Mile Retail Ownership Independents Chains Franchises Cooperatives Prototype Stores Rationa

SCM 300 mod 5 Retailing & Supply Chain Management Guide: Bricks and Mortar Online Bricks and Clicks Clicks and Calls Omni-channel CPFR Vendor Managed Inventory Last Mile Retail Ownership Independents Chains Franchises Cooperatives Prototype Stores Rationalized Retailing Planogram Store Security Waiting Line Management Queues Customer Service Arrival Rates Service Rates Single-Line Multi-Line Finite Infinite Population Balking Reneging Jockeying Discipline Priority Metrics n s t s n l t l Facilitating Goods Retail Layout Grocery Store Target Experience VMI Impact Challenges Exam Questions Verified and Provided with Complete A+ Graded Rationales Latest Updated 2026 4 Retailing Options 1) Brink and Mortar- McDonalds 2) Online- Amazon 3) Bricks and clicks- Barnes and Noble 4) Clicks and calls - Lands' End & L.L. Bean Omni-channel Retailing Retailers fully committed to engaging customers via catalogs, phone calls, websites, email, social media, chat rooms, and in-store. Nordstrom. Must have high level of supply chain flexability 3 Retail sources of supply 1) Manufactures - Create the product 2) Wholesalers - Purchase an assortment of goods from the manufacture providing a one stop shop for retailers 3) Drop shippers - These organizations take orders which are fulfilled by another party. Chargebacks Penalties charged by the retail organizations to their suppliers/vendors for any number of minor/major supply chain offenses. ex: late shipments, damaged goods. CPFR Collaborative, Planning, Forecasting, and Rescheduling. A collective effort by supply chain partners to share data and forecasts in effort to reduce costs. Vendor managed inventory Allowing suppliers to control inventory in your store. Reorder supplies, stock shelves, etc. Last Mile The portion of supply chain between the final inventory facility and the end consumer 4 Types of Retail ownership 1) Independents - One store, one owner 2) Chains - multiple stores/facilities, one owner/company. Home depot, gap 3) Franchises - Franchisor owns rights, Franchisee is allowed to open under the name. Must follow all rules. McDonalds, BWW 4) Cooperatives - Retailer owned by its customer members. Fit very special needs of consumers. REI Prototype Stores A series of stores that have a common design, construction, and layout Rationalized Retailing Retail strategy that develops rigid control structures to develop and manage processes such that all retail outlets are managed the same. Planogram A map of where every product goes on a retail store shelf 4 Store security issues - must protect Employees - managers, vendors, store employees Store assets - Inventory, cash Customers and their assets - Cars in parking lot Data - Company, customer, vendor data. Card #s etc.