CHIA Certification Exam Questions Correct
Answers (Graded A+)Latest Update 2026.
Most of the entities below are classified as "Parent Companies". Which
one is a "Chain" that is part of a larger Parent Company?
A) InterContinental Hotel Group
B) Accor
C) Sheraton
D) Hilton International - ANSWER: C) Sheraton
Which one of the following is an accurate statement about chains?
A) When you drive up to a hotel, it is usually difficult to know the chain
name
.B) The chain affiliation of a hotel never changes.
C) While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
D) New chains are rarely created in the hotel industry. - ANSWER: C)
While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
Which one of the following is an accurate statement about management
companies?
A) Management companies only manage hotels in a single chain.
B) Chains or parent companies never manage their own hotels.
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,C) Management companies have contracts where they receive payment
and/or someportion of profits.
D) A management company and an asset management company serve
the samepurpose - ANSWER: C) Management companies have
contracts where they receive payment and/or someportion of profits.
What is an accurate statement regarding "Soft Brand" compared to
traditional brands?
A) Hotels that are part of a Soft Brand never benefit from reservation
systems andloyalty programs.
B) Very few of the large parent companies have "Soft Brands".
C) Hotels that are part of a "Soft Brand" are usually unique compared to
traditionalbrands where every hotel in the chain is similar.
D) Soft Brands have decreased in popularity in recent years. -
ANSWER: C) Hotels that are part of a "Soft Brand" are usually unique
compared to traditionalbrands where every hotel in the chain is similar
Which one of the following is an accurate statement about the
geographic category known as market?
A) A country would always have two or more markets.
B) A country would never have more than 10 markets.
C) Markets only include hotels that are in the big cities.
D) A market could include hotels that are in rural areas outside of the
big cities. - ANSWER: D) A market could include hotels that are in rural
areas outside of the big cities
Which one of the following is NOT an accurate statement about the
geographic category known as submarket?
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,A) There will always be four or more submarkets in a market.
B) A city or metro market will frequently have a Downtown or Central
Business District(CBD) submarket.
C) In a rural market, a small city could be a submarket.
D) Submarkets in a city or metro market could be identified by North,
South, East, Westor by neighborhood names. - ANSWER: A) There will
always be four or more submarkets in a market
Which one of the following is NOT an accurate statement about the non-
geographic category known as scale?
A) There is one group for all independents hotels.
B) Scale groups are reevaluated every year, so a chain could move
from one scalegroup this year to a different scale group next year.
C) There are six scale groups
D) Scale groups are based upon ADR to be as consistent as possible -
ANSWER: C) There are six scale groups.
Which one of the following is an accurate statement regarding scale
and class groups?
A) A Sheraton hotel in a big city can be in one Scale group and a
Sheraton hotel in asmall city can be in a different scale group.
B) A Sheraton hotel in an emerging nation can be in one class group
and a Sheratonhotel in a developed nation can be in a different class
group.
C) A chain can specify which scale category they want to be in.
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, D) Every hotel in a single chain will be in the same scale and class
group everywhere inthe world - ANSWER: D) Every hotel in a single
chain will be in the same scale and class group everywhere inthe world
Which one of the following is an accurate statement about
benchmarking?
A) Benchmarking only takes place in the hotel industry.
B) Benchmarking is never related to a General Manager's compensation
or bonus.
C) A hotel will compare their performance to a comp set, but not to
industry segments.
D) Benchmarking takes place at the property level for a hotel, at the
corporate level fora chain, and for a tourism organization relative to
comparable markets. - ANSWER: D) Benchmarking takes place at the
property level for a hotel, at the corporate level fora chain, and for a
tourism organization relative to comparable markets.
Which one of the following is an accurate statement regarding the rules
related to competitive sets?
A) There is not a minimum number of hotels that can be in a comp set.
B) There is a maximum number of 25 hotels that can be in a comp set.
C) There are percent check rules to protect the confidentiality of a
single hotel, chain or parent company.
D) Percent checks are calculated based upon the number of hotels in
the comp set, notbased upon the number of rooms. - ANSWER: C) There
are percent check rules to protect the confidentiality of a single hotel,
chain orparent company
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Answers (Graded A+)Latest Update 2026.
Most of the entities below are classified as "Parent Companies". Which
one is a "Chain" that is part of a larger Parent Company?
A) InterContinental Hotel Group
B) Accor
C) Sheraton
D) Hilton International - ANSWER: C) Sheraton
Which one of the following is an accurate statement about chains?
A) When you drive up to a hotel, it is usually difficult to know the chain
name
.B) The chain affiliation of a hotel never changes.
C) While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
D) New chains are rarely created in the hotel industry. - ANSWER: C)
While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
Which one of the following is an accurate statement about management
companies?
A) Management companies only manage hotels in a single chain.
B) Chains or parent companies never manage their own hotels.
1|Page
,C) Management companies have contracts where they receive payment
and/or someportion of profits.
D) A management company and an asset management company serve
the samepurpose - ANSWER: C) Management companies have
contracts where they receive payment and/or someportion of profits.
What is an accurate statement regarding "Soft Brand" compared to
traditional brands?
A) Hotels that are part of a Soft Brand never benefit from reservation
systems andloyalty programs.
B) Very few of the large parent companies have "Soft Brands".
C) Hotels that are part of a "Soft Brand" are usually unique compared to
traditionalbrands where every hotel in the chain is similar.
D) Soft Brands have decreased in popularity in recent years. -
ANSWER: C) Hotels that are part of a "Soft Brand" are usually unique
compared to traditionalbrands where every hotel in the chain is similar
Which one of the following is an accurate statement about the
geographic category known as market?
A) A country would always have two or more markets.
B) A country would never have more than 10 markets.
C) Markets only include hotels that are in the big cities.
D) A market could include hotels that are in rural areas outside of the
big cities. - ANSWER: D) A market could include hotels that are in rural
areas outside of the big cities
Which one of the following is NOT an accurate statement about the
geographic category known as submarket?
2|Page
,A) There will always be four or more submarkets in a market.
B) A city or metro market will frequently have a Downtown or Central
Business District(CBD) submarket.
C) In a rural market, a small city could be a submarket.
D) Submarkets in a city or metro market could be identified by North,
South, East, Westor by neighborhood names. - ANSWER: A) There will
always be four or more submarkets in a market
Which one of the following is NOT an accurate statement about the non-
geographic category known as scale?
A) There is one group for all independents hotels.
B) Scale groups are reevaluated every year, so a chain could move
from one scalegroup this year to a different scale group next year.
C) There are six scale groups
D) Scale groups are based upon ADR to be as consistent as possible -
ANSWER: C) There are six scale groups.
Which one of the following is an accurate statement regarding scale
and class groups?
A) A Sheraton hotel in a big city can be in one Scale group and a
Sheraton hotel in asmall city can be in a different scale group.
B) A Sheraton hotel in an emerging nation can be in one class group
and a Sheratonhotel in a developed nation can be in a different class
group.
C) A chain can specify which scale category they want to be in.
3|Page
, D) Every hotel in a single chain will be in the same scale and class
group everywhere inthe world - ANSWER: D) Every hotel in a single
chain will be in the same scale and class group everywhere inthe world
Which one of the following is an accurate statement about
benchmarking?
A) Benchmarking only takes place in the hotel industry.
B) Benchmarking is never related to a General Manager's compensation
or bonus.
C) A hotel will compare their performance to a comp set, but not to
industry segments.
D) Benchmarking takes place at the property level for a hotel, at the
corporate level fora chain, and for a tourism organization relative to
comparable markets. - ANSWER: D) Benchmarking takes place at the
property level for a hotel, at the corporate level fora chain, and for a
tourism organization relative to comparable markets.
Which one of the following is an accurate statement regarding the rules
related to competitive sets?
A) There is not a minimum number of hotels that can be in a comp set.
B) There is a maximum number of 25 hotels that can be in a comp set.
C) There are percent check rules to protect the confidentiality of a
single hotel, chain or parent company.
D) Percent checks are calculated based upon the number of hotels in
the comp set, notbased upon the number of rooms. - ANSWER: C) There
are percent check rules to protect the confidentiality of a single hotel,
chain orparent company
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