WGU C721 - NJP1 Task 1 Change
Management Updated 2026 with
complete Solution
1. Change management is best defined as:
A. Forcing employees to adopt new policies
B. A structured approach to transitioning individuals and organizations
C. Eliminating resistance
D. Replacing leadership
Correct Answer: B
Rationale: Change management focuses on guiding people through transitions effectively.
2. Organizational change is most successful when it:
A. Occurs quickly without explanation
B. Is leader-driven only
C. Includes stakeholder engagement
D. Avoids conflict
Correct Answer: C
Rationale: Engagement improves buy-in and sustainability.
3. Which type of change is planned and intentional?
A. Reactive change
B. Developmental change
C. Crisis change
D. Accidental change
Correct Answer: B
Rationale: Developmental change improves existing processes deliberately.
LEADERSHIP VS MANAGEMENT
,4. Leaders primarily focus on:
A. Maintaining stability
B. Enforcing rules
C. Inspiring and guiding change
D. Budget control
Correct Answer: C
Rationale: Leadership drives vision and motivation.
5. Managers are more likely to focus on:
A. Vision
B. Innovation
C. Processes and consistency
D. Risk-taking
Correct Answer: C
Rationale: Management emphasizes structure and execution.
6. Effective change initiatives require:
A. Leadership only
B. Management only
C. Both leadership and management
D. External consultants
Correct Answer: C
Rationale: Vision and execution are both essential.
LEWIN’S CHANGE THEORY
7. Lewin’s change model includes which stages?
A. Plan, Do, Study, Act
B. Initiate, Implement, Evaluate
C. Unfreeze, Change, Refreeze
D. Awareness, Desire, Knowledge
Correct Answer: C
Rationale: Lewin’s three-step model is foundational.
, 8. The “unfreezing” stage focuses on:
A. Implementing new behaviors
B. Reinforcing change
C. Preparing individuals for change
D. Measuring outcomes
Correct Answer: C
Rationale: Unfreezing creates readiness.
9. Resistance is most likely addressed during which stage?
A. Refreeze
B. Unfreeze
C. Evaluation
D. Sustainability
Correct Answer: B
Rationale: Resistance must be reduced before change occurs.
10. The “refreezing” stage ensures:
A. Continuous disruption
B. Old behaviors return
C. Change becomes permanent
D. Leadership turnover
Correct Answer: C
Rationale: Refreezing stabilizes new practices.
KOTTER’S 8-STEP MODEL
11. Kotter’s first step is to:
A. Build a coalition
B. Create urgency
C. Communicate the vision
D. Anchor change
Correct Answer: B
Rationale: Urgency motivates action.
Management Updated 2026 with
complete Solution
1. Change management is best defined as:
A. Forcing employees to adopt new policies
B. A structured approach to transitioning individuals and organizations
C. Eliminating resistance
D. Replacing leadership
Correct Answer: B
Rationale: Change management focuses on guiding people through transitions effectively.
2. Organizational change is most successful when it:
A. Occurs quickly without explanation
B. Is leader-driven only
C. Includes stakeholder engagement
D. Avoids conflict
Correct Answer: C
Rationale: Engagement improves buy-in and sustainability.
3. Which type of change is planned and intentional?
A. Reactive change
B. Developmental change
C. Crisis change
D. Accidental change
Correct Answer: B
Rationale: Developmental change improves existing processes deliberately.
LEADERSHIP VS MANAGEMENT
,4. Leaders primarily focus on:
A. Maintaining stability
B. Enforcing rules
C. Inspiring and guiding change
D. Budget control
Correct Answer: C
Rationale: Leadership drives vision and motivation.
5. Managers are more likely to focus on:
A. Vision
B. Innovation
C. Processes and consistency
D. Risk-taking
Correct Answer: C
Rationale: Management emphasizes structure and execution.
6. Effective change initiatives require:
A. Leadership only
B. Management only
C. Both leadership and management
D. External consultants
Correct Answer: C
Rationale: Vision and execution are both essential.
LEWIN’S CHANGE THEORY
7. Lewin’s change model includes which stages?
A. Plan, Do, Study, Act
B. Initiate, Implement, Evaluate
C. Unfreeze, Change, Refreeze
D. Awareness, Desire, Knowledge
Correct Answer: C
Rationale: Lewin’s three-step model is foundational.
, 8. The “unfreezing” stage focuses on:
A. Implementing new behaviors
B. Reinforcing change
C. Preparing individuals for change
D. Measuring outcomes
Correct Answer: C
Rationale: Unfreezing creates readiness.
9. Resistance is most likely addressed during which stage?
A. Refreeze
B. Unfreeze
C. Evaluation
D. Sustainability
Correct Answer: B
Rationale: Resistance must be reduced before change occurs.
10. The “refreezing” stage ensures:
A. Continuous disruption
B. Old behaviors return
C. Change becomes permanent
D. Leadership turnover
Correct Answer: C
Rationale: Refreezing stabilizes new practices.
KOTTER’S 8-STEP MODEL
11. Kotter’s first step is to:
A. Build a coalition
B. Create urgency
C. Communicate the vision
D. Anchor change
Correct Answer: B
Rationale: Urgency motivates action.
