PROJECT REPORT
DIPLOMA KEMAHIRAN MALAYSIA
RESEARCH IN HANDLING LOGISTICS’S ERROR
IN RECEIVING COMPUTER PARTS IN DELL
PENANG
PREPARED BY:
SANJEEVAN A/L PARAMESWARAN
FORWARDING OPERATIONS
FB-011-4:2013
, PROJECT REPORT VERIFICATION FORM
Title: Research in logistics’s error in receiving computer parts in Dell Penang
I declare that the results of the project report were created by applying knowledge and
skills related to the field based on experience and skills without copying from any
source.
APPLICANT'S SIGNATURE: _____________________________
NAME : SANJEEVAN A/L PARAMESWARAN
IC/NO : 030117080495
DATE : 24 FEBRUARY 2026
Applicant's Signature : _____________________________
"I acknowledge that I have read this project report and that the researcher believes it is
adequate in terms of both scope and quality to grant the Malaysian Skills Certificate."
SIGNATURE PP : _______________________________
NAME : MAHANOM JAILANI
IC/NO : 660124106434
DATE :
SIGNATURE PPL : _______________________________
NAME :
IC/NO :
DATE :
I
, ACKNOWLEDGEMENT
The internship opportunity I had with Dell Global Business Center Penang was a great
chance for learning and professional development. Therefore, I consider myself as a very
lucky individual as I was provided with an opportunity to be a part of it. I am also grateful for
having a chance to meet so many wonderful people and professionals who led me through
this internship period.
First and foremost, I would like to thank Miss Hooi Ling, Human Resources (HR) of the
company for giving me an opportunity to undergo my industrial training at Dell Global
Business Center Penang. Throughout this training, I would like to express special thanks to
my supervisor, Mr Logenthiran for his careful and precious guidance which were extremely
valuable for my study both theoretically and practically. I perceive as this opportunity as a
big milestone in my career development. I will strive to use gained skills and knowledge in
the best possible way, and I will continue to work on their environment.
In addition, I would like to thank other staff in Dell Global Business Center Penang for their
guidance and advice from time to time of working in Dell Global Business Center Penang,
without their sharing experiences and help I wouldn’t have come so far and grow so much
and gain a lot of knowledge. Lastly, I take this opportunity to acknowledge other intern
students as well from another institution that always share knowledge and help each other
during the internship program.
II
, ABSTRACT
This Project Paper presents a comprehensive study on the cargo receiving process at Dell
Penang, focusing on logistics errors that affect operational efficiency and inventory accuracy.
The research specifically examined key issues such as late arrivals, damaged goods, missing
items, delivery order problems, manifest discrepancies, and labeling errors within the
Shipping Department. Through systematic observation and analysis, the study identified that
many of these challenges stem from improper handling and storage practices, inadequate
packaging, shipping inconsistencies, and gaps in standard operating procedures. Damage-
related issues were found to be the most frequent, indicating significant weaknesses in cargo
handling processes.
The methodology was carefully structured to ensure accurate and reliable findings. Both
primary and secondary data were utilized, including direct observation of four staff members
Niraj, Deepak, Gunalan, and Afiq over a four-month period from 20 June 2025 to 17 October
2025, as well as analysis of company documents and reports. A structured Manual
Observation Form, supported by A4 documentation and Microsoft Word, enabled systematic
recording of operational errors. Formal approval from management ensured ethical data
collection, while a detailed Gantt Chart guided the project from initial planning to final
submission in an organized and timely manner.
The findings revealed noticeable differences in error frequency among staff members,
suggesting that factors such as experience level, workload, and task complexity influence
performance. This highlights the need for targeted corrective actions, including refresher
training, clearer task instructions, enhanced supervision, and improved utilization of the 365
Dynamics system.
Overall, the study provides practical recommendations to reduce cargo errors, strengthen
workflow efficiency, enhance inventory accuracy, and improve customer satisfaction. By
implementing improved handling guidelines, stricter packaging standards, and better system
utilization, Dell Penang can enhance its logistics performance and reinforce its role as a
reliable and efficient distribution hub.
III
DIPLOMA KEMAHIRAN MALAYSIA
RESEARCH IN HANDLING LOGISTICS’S ERROR
IN RECEIVING COMPUTER PARTS IN DELL
PENANG
PREPARED BY:
SANJEEVAN A/L PARAMESWARAN
FORWARDING OPERATIONS
FB-011-4:2013
, PROJECT REPORT VERIFICATION FORM
Title: Research in logistics’s error in receiving computer parts in Dell Penang
I declare that the results of the project report were created by applying knowledge and
skills related to the field based on experience and skills without copying from any
source.
APPLICANT'S SIGNATURE: _____________________________
NAME : SANJEEVAN A/L PARAMESWARAN
IC/NO : 030117080495
DATE : 24 FEBRUARY 2026
Applicant's Signature : _____________________________
"I acknowledge that I have read this project report and that the researcher believes it is
adequate in terms of both scope and quality to grant the Malaysian Skills Certificate."
SIGNATURE PP : _______________________________
NAME : MAHANOM JAILANI
IC/NO : 660124106434
DATE :
SIGNATURE PPL : _______________________________
NAME :
IC/NO :
DATE :
I
, ACKNOWLEDGEMENT
The internship opportunity I had with Dell Global Business Center Penang was a great
chance for learning and professional development. Therefore, I consider myself as a very
lucky individual as I was provided with an opportunity to be a part of it. I am also grateful for
having a chance to meet so many wonderful people and professionals who led me through
this internship period.
First and foremost, I would like to thank Miss Hooi Ling, Human Resources (HR) of the
company for giving me an opportunity to undergo my industrial training at Dell Global
Business Center Penang. Throughout this training, I would like to express special thanks to
my supervisor, Mr Logenthiran for his careful and precious guidance which were extremely
valuable for my study both theoretically and practically. I perceive as this opportunity as a
big milestone in my career development. I will strive to use gained skills and knowledge in
the best possible way, and I will continue to work on their environment.
In addition, I would like to thank other staff in Dell Global Business Center Penang for their
guidance and advice from time to time of working in Dell Global Business Center Penang,
without their sharing experiences and help I wouldn’t have come so far and grow so much
and gain a lot of knowledge. Lastly, I take this opportunity to acknowledge other intern
students as well from another institution that always share knowledge and help each other
during the internship program.
II
, ABSTRACT
This Project Paper presents a comprehensive study on the cargo receiving process at Dell
Penang, focusing on logistics errors that affect operational efficiency and inventory accuracy.
The research specifically examined key issues such as late arrivals, damaged goods, missing
items, delivery order problems, manifest discrepancies, and labeling errors within the
Shipping Department. Through systematic observation and analysis, the study identified that
many of these challenges stem from improper handling and storage practices, inadequate
packaging, shipping inconsistencies, and gaps in standard operating procedures. Damage-
related issues were found to be the most frequent, indicating significant weaknesses in cargo
handling processes.
The methodology was carefully structured to ensure accurate and reliable findings. Both
primary and secondary data were utilized, including direct observation of four staff members
Niraj, Deepak, Gunalan, and Afiq over a four-month period from 20 June 2025 to 17 October
2025, as well as analysis of company documents and reports. A structured Manual
Observation Form, supported by A4 documentation and Microsoft Word, enabled systematic
recording of operational errors. Formal approval from management ensured ethical data
collection, while a detailed Gantt Chart guided the project from initial planning to final
submission in an organized and timely manner.
The findings revealed noticeable differences in error frequency among staff members,
suggesting that factors such as experience level, workload, and task complexity influence
performance. This highlights the need for targeted corrective actions, including refresher
training, clearer task instructions, enhanced supervision, and improved utilization of the 365
Dynamics system.
Overall, the study provides practical recommendations to reduce cargo errors, strengthen
workflow efficiency, enhance inventory accuracy, and improve customer satisfaction. By
implementing improved handling guidelines, stricter packaging standards, and better system
utilization, Dell Penang can enhance its logistics performance and reinforce its role as a
reliable and efficient distribution hub.
III
