HRT 3500 MIDTERM CHAP 5-7 EXAM
QUESTIONS AND ANSWERS GRADED A+
2026
For which group has the hospitality industry been a follower—rather than a leader—regarding
training and employment practices? - ANS People with disabilities
What is one way in which knowledge can be distributed throughout the organization, rather
than residing with one or two people? - ANS Teaching trainers to teach other people
The dishwasher is being cross-trained to bus tables. Which training method is being used? -
ANS Job rotation
The manager of a restaurant asks a buser to demonstrate the proper table setup to determine
whether he needs additional training. This is an example of - ANS a skills test
Owners of small hospitality businesses often find out that their employees need training
because of guest complaints. The principal advantage of soliciting feedback as a means of needs
assessment is that - ANS it demonstrates a property's commitment to service.
Which managerial career stage focuses on promoting responsibility and growth? -
ANS Reality-shock
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, A manager asks trainees how they would improve the training session that they just attended.
This assesses - ANS reactions
To determine if training is effective, managers should - ANS create a pretest-posttest control
group environment.
The manager of a busy Italian restaurant has the night off. He has decided to eat at his
restaurant and sit in a specific server's section to evaluate the server's work. This is an example
of - ANS work sampling.
The human resources manager considers his training program unsuccessful because the
majority of new trainees said they did not like it. Which training objective was this manager
using? - ANS Reaction-based
A guestroom attendant is teaching another guestroom attendant how to properly make the
guestroom bed. Which training method is being used? - ANS On-the-job
A hotel is focusing management training on socialization and how to be an effective manager.
Which stage does this reflect? - ANS Organizational entry
A seasoned chef is focused on new challenges and objectives in her career. Which managerial
development career stage is she in? - ANS Mid-life/mid-career
Which training program has a goal of improving measurable outcomes for an individual or
group? - ANS Results-oriented
What is the first step in the training cycle? - ANS Identification of a problem
A hotel manager is training his night auditor by having him confront a wide array of problems
similar to what he might find on his to-do list when he comes to work. Which training methods
is being used? - ANS In-basket
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
QUESTIONS AND ANSWERS GRADED A+
2026
For which group has the hospitality industry been a follower—rather than a leader—regarding
training and employment practices? - ANS People with disabilities
What is one way in which knowledge can be distributed throughout the organization, rather
than residing with one or two people? - ANS Teaching trainers to teach other people
The dishwasher is being cross-trained to bus tables. Which training method is being used? -
ANS Job rotation
The manager of a restaurant asks a buser to demonstrate the proper table setup to determine
whether he needs additional training. This is an example of - ANS a skills test
Owners of small hospitality businesses often find out that their employees need training
because of guest complaints. The principal advantage of soliciting feedback as a means of needs
assessment is that - ANS it demonstrates a property's commitment to service.
Which managerial career stage focuses on promoting responsibility and growth? -
ANS Reality-shock
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, A manager asks trainees how they would improve the training session that they just attended.
This assesses - ANS reactions
To determine if training is effective, managers should - ANS create a pretest-posttest control
group environment.
The manager of a busy Italian restaurant has the night off. He has decided to eat at his
restaurant and sit in a specific server's section to evaluate the server's work. This is an example
of - ANS work sampling.
The human resources manager considers his training program unsuccessful because the
majority of new trainees said they did not like it. Which training objective was this manager
using? - ANS Reaction-based
A guestroom attendant is teaching another guestroom attendant how to properly make the
guestroom bed. Which training method is being used? - ANS On-the-job
A hotel is focusing management training on socialization and how to be an effective manager.
Which stage does this reflect? - ANS Organizational entry
A seasoned chef is focused on new challenges and objectives in her career. Which managerial
development career stage is she in? - ANS Mid-life/mid-career
Which training program has a goal of improving measurable outcomes for an individual or
group? - ANS Results-oriented
What is the first step in the training cycle? - ANS Identification of a problem
A hotel manager is training his night auditor by having him confront a wide array of problems
similar to what he might find on his to-do list when he comes to work. Which training methods
is being used? - ANS In-basket
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
