HRT 3500 MIDTERM EXAM CHAP 1-4
QUESTIONS AND ANSWERS GRADED A+
2026
The housekeeping manager is having an open-ended discussion with one of the room
attendants and is providing feedback to the room attendant on how to be more efficient when
cleaning a guest room. Which data collection method is the housekeeping manager utilizing? -
ANS ANSWER: Performance evaluation
The housekeeping manager is budgeting labor expenses for the department. Which tool should
they use? - ANS Answer: Staffing guide
The valet at an upscale hotel had to have emergency surgery and will be unable to work for six
weeks. The manager of the hotel needs to find someone to fill in for the next six weeks. Which
type of employee should the manager hire? - ANS -CORRECT: Temporary
On Monday, February 11, the chef observed that one of the prep cooks cut their finger. Without
hesitation, the chef grabbed the first aid kit and attended to the prep cook's finger. This is an
example of which data collection method? - ANS -CORRECT: Critical incident
A restaurant manager is watching the pastry chef prepare the desserts for dinner service. The
manager is taking detailed notes of the tasks and behaviors of the pastry chef. Which data
collection method is the restaurant manager utilizing? - ANS -CORRECT: Observation
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, An administrative assistant a small hotel is constantly being asked to help housekeeping and
follow up on all customer complaints. She is increasingly dissatisfied with her position. What can
her manager do to improve the situation? - ANS - CORRECT: Review and possibly modify the
job design.
Which method of collecting job analysis information is influenced by the Heisenberg Effect? -
ANS -CORRECT: Interviews
A restaurant manager is trying to figure the amount of work output by the chef during a specific
time period. The restaurant manager is trying to determine - ANS -CORRECT: productivity.
A café owner notices that the dishwasher seems bored performing the same duty over and
over, so the owner switches his responsibility to be a food runner. Which technique is the café
owner using? - ANS CORRECT: Job rotation
What concept is used in forecasting that describes the highs and lows of business sales on the
basis of seasonal demand for products or services? - ANS CORRECT: Seasonality
Use the data below and a five-week moving average to forecast dinner covers for Week 9 at the
local pub.
Week 1—425
Week 2—500
Week 3—525
Week 4—475
Week 5—530
Week 6—500
Week 7—520
Week 8 -500 - ANS CORRECT: 515
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
QUESTIONS AND ANSWERS GRADED A+
2026
The housekeeping manager is having an open-ended discussion with one of the room
attendants and is providing feedback to the room attendant on how to be more efficient when
cleaning a guest room. Which data collection method is the housekeeping manager utilizing? -
ANS ANSWER: Performance evaluation
The housekeeping manager is budgeting labor expenses for the department. Which tool should
they use? - ANS Answer: Staffing guide
The valet at an upscale hotel had to have emergency surgery and will be unable to work for six
weeks. The manager of the hotel needs to find someone to fill in for the next six weeks. Which
type of employee should the manager hire? - ANS -CORRECT: Temporary
On Monday, February 11, the chef observed that one of the prep cooks cut their finger. Without
hesitation, the chef grabbed the first aid kit and attended to the prep cook's finger. This is an
example of which data collection method? - ANS -CORRECT: Critical incident
A restaurant manager is watching the pastry chef prepare the desserts for dinner service. The
manager is taking detailed notes of the tasks and behaviors of the pastry chef. Which data
collection method is the restaurant manager utilizing? - ANS -CORRECT: Observation
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
, An administrative assistant a small hotel is constantly being asked to help housekeeping and
follow up on all customer complaints. She is increasingly dissatisfied with her position. What can
her manager do to improve the situation? - ANS - CORRECT: Review and possibly modify the
job design.
Which method of collecting job analysis information is influenced by the Heisenberg Effect? -
ANS -CORRECT: Interviews
A restaurant manager is trying to figure the amount of work output by the chef during a specific
time period. The restaurant manager is trying to determine - ANS -CORRECT: productivity.
A café owner notices that the dishwasher seems bored performing the same duty over and
over, so the owner switches his responsibility to be a food runner. Which technique is the café
owner using? - ANS CORRECT: Job rotation
What concept is used in forecasting that describes the highs and lows of business sales on the
basis of seasonal demand for products or services? - ANS CORRECT: Seasonality
Use the data below and a five-week moving average to forecast dinner covers for Week 9 at the
local pub.
Week 1—425
Week 2—500
Week 3—525
Week 4—475
Week 5—530
Week 6—500
Week 7—520
Week 8 -500 - ANS CORRECT: 515
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
