COM 225 EXAM 2 VERIFIED ACCURATE STUDY
GUIDE
listening - Answers --the process of receiving, constructing meaning from, and
responding to spoken and/or nonverbal messages
* involves hearing, seeing, feeling
hearing - Answers --physiological process that occurs when sound waves are
processed by the central nervous system
listening process - Answers -- attention
* focusing
-interpretation
* understanding
-evaluation
* judging for accuracy, usefulness
-responding
* showing appropriately that are you listening
* ex. nonverbals, paraphrasing
discriminatory listening - Answers --distinguish between different words, sounds,
meanings
appreciative listening - Answers --derive pleasure and enjoyment
* ex. listening to music
comprehensive listening - Answers --receive and remember new information
* ex. reminding yourself to set the alarm, lock the door
evaluative listening - Answers --judge accuracy, honesty, completeness
* ex. evaluating if what your prof says will be on the exam
empathic listening - Answers --seeks to comfort and help
problem-focused listening - Answers --seeks to understand and diagnose relational
problems
people-oriented listening style - Answers --people who listen with the purpose of
building relationships
content-oriented listening style - Answers --people who are interested in gleaning
information, and understanding what is being said (ex. someone who loves watching
documentaries)
, action-oriented listening style - Answers --someone who is listening to accomplish a
goal quickly and efficiently (ex."cut to the chase")
time-oriented listening style - Answers --someone who wants something to be done
concisely (ex. simply desire quick communication)
content messages - Answers --verbal
-what is "actually said"
* ex. "the test is friday"
relational messages - Answers --often nonverbal (but not always)
-says something about how participants feel about each other (i.e. "between the lines"
functions of relational messages - Answers --relational message may give a "neutral"
content message relational message
* ex. "shut the door" (can mean diff things depending on the tone of voice)
* ex. "call me tomorrow"
-relational message may repeat or contradict content message
*ex. "I just love you so much" ("just" and hand over heart means sincerity; but if there is
a sarcastic tone then it isn't sincere)
dominance-submission (relational message theme) - Answers --dominance: take
control
-submission: give control
-dominance and submission messages:
* one-up (takes control)
* one-down (gives control)
* one-across (neutral message)
emotional arousal (relational message theme) - Answers --feeling/showing emotion-
showing no emotion
* ex. "this is fun" vs. acting indifferent
composure (relational message theme) - Answers --self-control vs. out-of-control (how
self contained you are, how much you contain your emotion)
*ex. "I hate you" vs. remaining calm
similarity (relational message theme) - Answers --similar vs. dissimilar
-often communicated through appearance
-what other nonverbals?
*ex. gestures, body language, smell
formality (relational message theme) - Answers --formal vs. informal
* formal: stick with cultural-level rules, acting politely (ex. shaking hands to greet)
* informal: more flexibility, developed a mini-culture (ex. hugging as a greeting)
GUIDE
listening - Answers --the process of receiving, constructing meaning from, and
responding to spoken and/or nonverbal messages
* involves hearing, seeing, feeling
hearing - Answers --physiological process that occurs when sound waves are
processed by the central nervous system
listening process - Answers -- attention
* focusing
-interpretation
* understanding
-evaluation
* judging for accuracy, usefulness
-responding
* showing appropriately that are you listening
* ex. nonverbals, paraphrasing
discriminatory listening - Answers --distinguish between different words, sounds,
meanings
appreciative listening - Answers --derive pleasure and enjoyment
* ex. listening to music
comprehensive listening - Answers --receive and remember new information
* ex. reminding yourself to set the alarm, lock the door
evaluative listening - Answers --judge accuracy, honesty, completeness
* ex. evaluating if what your prof says will be on the exam
empathic listening - Answers --seeks to comfort and help
problem-focused listening - Answers --seeks to understand and diagnose relational
problems
people-oriented listening style - Answers --people who listen with the purpose of
building relationships
content-oriented listening style - Answers --people who are interested in gleaning
information, and understanding what is being said (ex. someone who loves watching
documentaries)
, action-oriented listening style - Answers --someone who is listening to accomplish a
goal quickly and efficiently (ex."cut to the chase")
time-oriented listening style - Answers --someone who wants something to be done
concisely (ex. simply desire quick communication)
content messages - Answers --verbal
-what is "actually said"
* ex. "the test is friday"
relational messages - Answers --often nonverbal (but not always)
-says something about how participants feel about each other (i.e. "between the lines"
functions of relational messages - Answers --relational message may give a "neutral"
content message relational message
* ex. "shut the door" (can mean diff things depending on the tone of voice)
* ex. "call me tomorrow"
-relational message may repeat or contradict content message
*ex. "I just love you so much" ("just" and hand over heart means sincerity; but if there is
a sarcastic tone then it isn't sincere)
dominance-submission (relational message theme) - Answers --dominance: take
control
-submission: give control
-dominance and submission messages:
* one-up (takes control)
* one-down (gives control)
* one-across (neutral message)
emotional arousal (relational message theme) - Answers --feeling/showing emotion-
showing no emotion
* ex. "this is fun" vs. acting indifferent
composure (relational message theme) - Answers --self-control vs. out-of-control (how
self contained you are, how much you contain your emotion)
*ex. "I hate you" vs. remaining calm
similarity (relational message theme) - Answers --similar vs. dissimilar
-often communicated through appearance
-what other nonverbals?
*ex. gestures, body language, smell
formality (relational message theme) - Answers --formal vs. informal
* formal: stick with cultural-level rules, acting politely (ex. shaking hands to greet)
* informal: more flexibility, developed a mini-culture (ex. hugging as a greeting)
