ETI3647 Supply Chain Management Exam Questions (45) – Digital Supply Chains, IoT, Segmentation & Operations Strategy

This document contains 45 exam questions with correct answers for the course ETI3647 Supply Chain Management, focusing on modern supply chain concepts, digital transformation, and operations strategy. The material is designed as a concise study guide for students preparing for exams in supply chain management and logistics courses, presenting questions that test understanding of key theories, terminology, and real-world supply chain practices. A large portion of the document examines the evolution of digital supply chains, including the role of technologies such as the Internet of Things (IoT), predictive analytics, network-focused visibility, cloud transportation management systems, and mobile robotics in distribution centers. These questions highlight how modern supply chains use data-driven systems and connected technologies to improve visibility, forecasting, routing, and operational efficiency across supply networks. The material also covers strategic supply chain concepts, including supply chain segmentation, ecosystem-based supply networks, omnichannel strategies, and scenario-based planning. Students are tested on how organizations design supply chain networks, evaluate alternative logistics scenarios, and align supply chain capabilities with broader business strategies. These concepts are essential for understanding how companies optimize flows of goods, manage customer demand, and maintain competitive advantage in global markets. Another key topic explored in the document is service supply chains and customer experience management, including the differences between product and service supply chains. Important service characteristics such as intangibility, heterogeneity, simultaneity, and perishability are discussed, along with the increasing importance of digital platforms and borderless services enabled by modern technology. The questions emphasize how organizations design supply chains that support service delivery, customer engagement, and brand loyalty. The document also introduces supply chain network design and operational planning, including factors such as facility location, product flows, capacity planning, supplier relationships, and risk management in implementation strategies. It explores how companies evaluate network configurations, implement pilot tests, and manage disruptions while transitioning to more advanced digital supply chain structures. Many of the concepts presented align with commonly used supply chain management textbooks such as “Supply Chain Management: Strategy, Planning, and Operation” by Sunil Chopra and Peter Meindl, which is widely used in undergraduate business, logistics, and operations management programs. The questions reflect the types of conceptual understanding and analytical thinking typically evaluated in university-level supply chain management assessments. This document may be relevant for students enrolled in courses such as: Supply Chain Management Logistics and Distribution Management Operations Management Global Supply Chain Strategy Digital Supply Chains Procurement and Supply Management It is particularly useful for students studying in programs including: Business Administration Supply Chain Management Logistics Management Operations Management Industrial Engineering Business Analytics Keywords: supply chain management, digital supply chain, internet of things logistics, predictive analytics supply chain, supply chain segmentation, operations strategy, network focused visibility, cloud transportation management systems, supply chain ecosystems, omnichannel logistics, service supply chains, supply chain network design, logistics optimization, distribution center automation, mobile robotics warehouse, supply chain transparency, supplier selection, logistics strategy