TX STATE MGT 3303 FINAL EXAM
QUESTIONS AND ANSWERS GRADED A+
2026
CH.1
Management - ANS Management
The process of working with people and resources to accomplish organizational goals
Efficiently, effectively
CH.1
Planning - ANS Specifying goals and deciding the actions needed to achieve those goals
CH.1
Organizing - ANS Assembling and coordinating the resources needed to achieve goals
CH.1
Leading - ANS Stimulating people to be high performers
CH.1
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
,Controlling - ANS Monitoring and reacting to performance
CH.1
Top-level managers - ANS Senior executives responsible for the overall management and
effectiveness of the organization
CH.1
Middle-level managers - ANS Managers located in the middle layers of the organizational
hierarchy, reporting to top-level executives
CH.1
Frontline managers - ANS Lower-level managers who execute the operational activities of the
organization
CH.1
Team leader - ANS Employees who are responsible for facilitating successful team
performance
CH.1
Interpersonal roles - ANS Leader, liaison, figurehead
CH.1
Informational roles - ANS Monitor, disseminator, spokesperson
CH.1
Decisional roles - ANS Entrepreneur, disturbance handler, negotiator
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
,CH.1
Technical skills - ANS Ability to perform a specialized task involving a particular method or
process
CH.1
Conceptual and decision skills - ANS Ability to identify and resolve problems for the benefit of
the organization and its members
CH.1
Interpersonal and communication skills - ANS Ability to lead, motivate, and communicate
effectively with others, soft skills
CH.1
emotional intelligence (EQ) - ANS understanding yourself
managing yourself
dealing effectively with others
CH.1
Innovation - ANS The introduction of new goods and services
CH.1
Quality - ANS The excellence of your product (goods or services)
Historically, quality referred to attractiveness, lack of defects, reliability, and long-term
dependability
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
3
, CH.1
Service - ANS The speed and dependability with which an organization delivers what
customers want.
CH.1
Speed - ANS Fast and timely execution, response, and delivery of results.
CH.1
Cost competitiveness - ANS Keeping costs low to achieve profits and be able to offer prices
that are attractive to consumers.
CH.2
Systematic management - ANS A classical management approach that attempted to build
into operations the specific procedures and processes that would ensure coordination of effort
to achieve established goals and plans.
CH.2
Scientific management - ANS A classical management approach that applied scientific
methods to analyze and determine the "one best way" to complete production tasks.
Introduced by Frederick Taylor
CH.2
Taylor's Four Principles of Scientific Management - ANS 1. Management should develop a
precise, scientific approach for each element of one's work.
2. Management should scientifically select, train, teach, and develop each worker.
3. Management should cooperate with workers.
4. Management should ensure an appropriate division of work and responsibility.
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
4
QUESTIONS AND ANSWERS GRADED A+
2026
CH.1
Management - ANS Management
The process of working with people and resources to accomplish organizational goals
Efficiently, effectively
CH.1
Planning - ANS Specifying goals and deciding the actions needed to achieve those goals
CH.1
Organizing - ANS Assembling and coordinating the resources needed to achieve goals
CH.1
Leading - ANS Stimulating people to be high performers
CH.1
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
1
,Controlling - ANS Monitoring and reacting to performance
CH.1
Top-level managers - ANS Senior executives responsible for the overall management and
effectiveness of the organization
CH.1
Middle-level managers - ANS Managers located in the middle layers of the organizational
hierarchy, reporting to top-level executives
CH.1
Frontline managers - ANS Lower-level managers who execute the operational activities of the
organization
CH.1
Team leader - ANS Employees who are responsible for facilitating successful team
performance
CH.1
Interpersonal roles - ANS Leader, liaison, figurehead
CH.1
Informational roles - ANS Monitor, disseminator, spokesperson
CH.1
Decisional roles - ANS Entrepreneur, disturbance handler, negotiator
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
2
,CH.1
Technical skills - ANS Ability to perform a specialized task involving a particular method or
process
CH.1
Conceptual and decision skills - ANS Ability to identify and resolve problems for the benefit of
the organization and its members
CH.1
Interpersonal and communication skills - ANS Ability to lead, motivate, and communicate
effectively with others, soft skills
CH.1
emotional intelligence (EQ) - ANS understanding yourself
managing yourself
dealing effectively with others
CH.1
Innovation - ANS The introduction of new goods and services
CH.1
Quality - ANS The excellence of your product (goods or services)
Historically, quality referred to attractiveness, lack of defects, reliability, and long-term
dependability
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
3
, CH.1
Service - ANS The speed and dependability with which an organization delivers what
customers want.
CH.1
Speed - ANS Fast and timely execution, response, and delivery of results.
CH.1
Cost competitiveness - ANS Keeping costs low to achieve profits and be able to offer prices
that are attractive to consumers.
CH.2
Systematic management - ANS A classical management approach that attempted to build
into operations the specific procedures and processes that would ensure coordination of effort
to achieve established goals and plans.
CH.2
Scientific management - ANS A classical management approach that applied scientific
methods to analyze and determine the "one best way" to complete production tasks.
Introduced by Frederick Taylor
CH.2
Taylor's Four Principles of Scientific Management - ANS 1. Management should develop a
precise, scientific approach for each element of one's work.
2. Management should scientifically select, train, teach, and develop each worker.
3. Management should cooperate with workers.
4. Management should ensure an appropriate division of work and responsibility.
@COPYRIGHT 2026/2027 ALL RIGHTS RESERVED
4
