MSM 6610 Midterm Exam Questions
And Correct Answers
\.Diversity - ANSWERS✔-The variety of observable and unobservable similarities and difference
among people
\.Surface-Level Diversity - ANSWERS✔-Observable differences in people, including race, age,
ethnicity, physical abilities, physical characteristics, and gender
\.Deep-Level Diversity - ANSWERS✔-Individual differences that cannot be seen directly,
including goals, values, personalities, decision-making styles, knowledge, skills, abilities, and
attitudes
\.Separation Diversity - ANSWERS✔-Differences in position or opinion among group members
reflecting disagreement or opposition - dissimilarity in an attitude or value
\.Variety Diversity - ANSWERS✔-Differences in a certain type or category, including group
members' expertise, knowledge, or functional background
\.Disparity Diversity - ANSWERS✔-Differences in the concentration of valuable social assets or
resources - dissimilarity in rank, pay, or status
\.The "like me" Bias - ANSWERS✔-People prefer to associate with others they perceive to be like
themselves
,\.Stereotypes - ANSWERS✔-A belief about an individual or a group based on the idea that
everyone in a particular group will behave the same way or have the same characteristics
\.Prejudice - ANSWERS✔-Outright bigotry or intolerance for other groups
\.Perceived threat of loss - ANSWERS✔-If some employees perceive a direct threat to their own
career opportunities, they may feel that they need to protect their own prospects by impeding
diversity efforts
\.Ethnocentrism - ANSWERS✔-The belief that one's own language, native country, and cultural
rules and norms are superior to all others
\.Unequal access to organizational networks - ANSWERS✔-Women and minorities are often
excluded from organizational networks, which can be important to job performance, mentoring
opportunities, and being seen as a candidate for promotion
\.Globalization - ANSWERS✔-The internationalization of business activities and the shift toward
an integrated global economy
\.4 Major factors Contributing to Growth in Global Trade - ANSWERS✔-Improvements in
communication and transportation
Businesses want to increase their markets
Businesses want to control costs (especially labor)
Response to competition
\.Cultural Competence - ANSWERS✔-The ability to interact effectively with people of different
cultures
, \.4 components of Cultural Competence - ANSWERS✔-1. Awareness of our own cultural
worldview, and of our reactions to people who are different
2. Our attitude toward cultural differences
3. Knowledge of different worldviews and cultural practices
4. Cross-cultural skills
\.Knowledge workers - ANSWERS✔-Those employees who add value in an organization simply
because of what they know
\.Contingent Worker - ANSWERS✔-A person who works for an organization on something other
than a permanent or full-time basis
\.Tiered Workforce - ANSWERS✔-When one group of an organization's workforce has a
contractual arrangement with the organization objectively different from another group
performing the same jobs
\.Psychological Contract - ANSWERS✔-A person's set of expectations regarding what they will
contribute to an organization and what the organization, in return, will provide to the individual
\.Individual Differences - ANSWERS✔-Personal attributes that vary from one person to another
\.Person-Job Fit - ANSWERS✔-Does the person meet the needs of the job and does the job
meet the needs of the person?
\.Person-Group Fit - ANSWERS✔-Does the employee fit the workgroup, including the
supervisor?
And Correct Answers
\.Diversity - ANSWERS✔-The variety of observable and unobservable similarities and difference
among people
\.Surface-Level Diversity - ANSWERS✔-Observable differences in people, including race, age,
ethnicity, physical abilities, physical characteristics, and gender
\.Deep-Level Diversity - ANSWERS✔-Individual differences that cannot be seen directly,
including goals, values, personalities, decision-making styles, knowledge, skills, abilities, and
attitudes
\.Separation Diversity - ANSWERS✔-Differences in position or opinion among group members
reflecting disagreement or opposition - dissimilarity in an attitude or value
\.Variety Diversity - ANSWERS✔-Differences in a certain type or category, including group
members' expertise, knowledge, or functional background
\.Disparity Diversity - ANSWERS✔-Differences in the concentration of valuable social assets or
resources - dissimilarity in rank, pay, or status
\.The "like me" Bias - ANSWERS✔-People prefer to associate with others they perceive to be like
themselves
,\.Stereotypes - ANSWERS✔-A belief about an individual or a group based on the idea that
everyone in a particular group will behave the same way or have the same characteristics
\.Prejudice - ANSWERS✔-Outright bigotry or intolerance for other groups
\.Perceived threat of loss - ANSWERS✔-If some employees perceive a direct threat to their own
career opportunities, they may feel that they need to protect their own prospects by impeding
diversity efforts
\.Ethnocentrism - ANSWERS✔-The belief that one's own language, native country, and cultural
rules and norms are superior to all others
\.Unequal access to organizational networks - ANSWERS✔-Women and minorities are often
excluded from organizational networks, which can be important to job performance, mentoring
opportunities, and being seen as a candidate for promotion
\.Globalization - ANSWERS✔-The internationalization of business activities and the shift toward
an integrated global economy
\.4 Major factors Contributing to Growth in Global Trade - ANSWERS✔-Improvements in
communication and transportation
Businesses want to increase their markets
Businesses want to control costs (especially labor)
Response to competition
\.Cultural Competence - ANSWERS✔-The ability to interact effectively with people of different
cultures
, \.4 components of Cultural Competence - ANSWERS✔-1. Awareness of our own cultural
worldview, and of our reactions to people who are different
2. Our attitude toward cultural differences
3. Knowledge of different worldviews and cultural practices
4. Cross-cultural skills
\.Knowledge workers - ANSWERS✔-Those employees who add value in an organization simply
because of what they know
\.Contingent Worker - ANSWERS✔-A person who works for an organization on something other
than a permanent or full-time basis
\.Tiered Workforce - ANSWERS✔-When one group of an organization's workforce has a
contractual arrangement with the organization objectively different from another group
performing the same jobs
\.Psychological Contract - ANSWERS✔-A person's set of expectations regarding what they will
contribute to an organization and what the organization, in return, will provide to the individual
\.Individual Differences - ANSWERS✔-Personal attributes that vary from one person to another
\.Person-Job Fit - ANSWERS✔-Does the person meet the needs of the job and does the job
meet the needs of the person?
\.Person-Group Fit - ANSWERS✔-Does the employee fit the workgroup, including the
supervisor?
