MSM 6610 - Organizational Behavior Midterm Exam Questions And Correct Answers

MSM 6610 - Organizational Behavior Midterm Exam Questions And Correct Answers .Organizational Behavior - ANSWERS-Interdisciplinary field dedicated to better understanding and managing people at work .Theory X Assumptions - ANSWERS-pessimistic and negative, typical of how managers traditionally perceived employees .Theory Y - ANSWERS-believed managers could accomplish more through others by viewing them as self-energized, committed, responsible, and creative beings .Total Quality Management - ANSWERS-means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high-quality products and services. .e-business - ANSWERS-using the Internet to facilitate every aspect of running a business, including the management of virtual teams .Human Capital - ANSWERS-The productive potential of one's knowledge and actions A present or future employee with the right combination of knowledge, skills, and motivation to excel .Social capital - ANSWERS-The productive potential of strong relationships, goodwill, trust, and cooperative effort .Management - ANSWERS-the process of working with and through others to achieve organizational objectives, efficiently and ethically, in the face of constant change. .Contingency Approach - ANSWERS-Using management concepts and techniques in a situationally appropriate manner, instead of trying to rely on "one best way" .Ethics - ANSWERS-Concerned with right versus wrong, good versus bad, and the many shades of gray in-between supposedly black-and-white issues .Corporate social responsibility (CSR) - ANSWERS-"the notion that corporations have an obligation to constituent groups in society other than stockholders and beyond that prescribed by law or union contract. .Magnificent Seven - ANSWERS-General Moral Principles for Managers that include Dignity of Human Life, Autonomy, Honesty, Loyalty, Fairness, Humaneness, and the Common Good .Five Sources of OB Research Insights - ANSWERS-Meta-Analysis, Field Studies, Laboratory Studies, Sample Surveys, Case Studies .Organizational culture - ANSWERS-set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its various environments .Observable artifacts - ANSWERS-Consist of the physical manifestation of an organization's culture Acronyms, manner of dress, awards, myths and stories, published lists of values, observable rituals and ceremonies, special parking spaces, and decorations .Values - ANSWERS-concepts or beliefs that pertain to desirable end states, transcend situations, guide selection of behavior and are ordered by relative importance .Espoused values - ANSWERS-represent the explicitly stated values and norms that are preferred by an organization .Enacted values - ANSWERS-represent the values and norms that actually are exhibited or converted into employee behavior Based on observable behavior .Basic assumptions - ANSWERS-Constitute organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior .Four Functions of Organizational Culture - ANSWERS-Identity, Sense-making device, collective commitment, social system stability .Organizational Socialization - ANSWERS-process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organization .Onboarding programs - ANSWERS-help employees to integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, and culture and by clarifying work role expectations and responsibilities .Mentoring - ANSWERS-the process of forming and maintaining developmental relationships between a mentor and a junior person