Test Bank for Communication in Nursing 10th Edition by Julia
Balzer Riley All Chapters Included And Fully Updated
Nurseprephub stuvia
, Table of Contents x x
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
x x x x x x x
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
x x x x x x x x
Chapter 3: Solving Problems Together
x x x x x
Chapter 4: Understanding Each Other: Communication and Culture
x x x x x x x
Chapter 5: Demonstrating Warmth
x x x x
Chapter 6: Showing Respect
x x x
Chapter 7: Being Genuine
x x x x
Chapter 8: Being Empathetic
x x x x
Chapter 9: Using Self-Disclosure
x x x x
Chapter 10: Being specific
x x x x
Chapter 11: Asking Questions
x x x x
Chapter 12: Expressing Opinions
x x x x
Chapter 13: Using Humor
x x x x
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making
x x x x x x x x x x
Chapter 15: Requesting Support
x x x x
Chapter 16: Overcoming Evaluation Anxiety
x x x x
Chapter 17: Working with Feedback
x x x x x
Chapter 18: Using Relaxation technique
x x x x x
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care
x x x x x x x x
Chapter 20 Incorporating Positive Self-Talk
x x x x x
Chapter 21: Learning to Work Together in Groups
x x x x x x x
Chapter 22: The Changing World of Electronic Communication
x x x x x x x
Chapter 23: Learning Confrontation skills
x x x x x
Chapter 24: Refusing Unreasonable Requests
x x x x
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
x x x x x x x x x x
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
x x x x x x x x x x
Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
x x x x x x x x x x
Chapter 29: Communicating at the End-of-Life
x x x x x
Chapter 30: Continuing the Commitment
x x x x x
,Balzer Riley: Communication in Nursing, 10th Edition
x x x x x
x
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
x x x x x x x
Test Bank x
xMultiple Choice x
1. Which statement describes the affective aspect of learning
x x x x x x x
x effective communication strategies? x x
a. ―The nurse should use clear, direct statements using objective words.‖
x x x x x x x x x
b. ―The nurse uses body language that is congruent with the verbal message.‖
x x x x x x x x x x x
c. ―The nurse believes that positive communication strategies build confidence.‖
x x x x x x x x
d. ―The nurse practices assertive and responsible communication strategies.‖
x x x x x x x
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
x x x x x x x x x
affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
x x x x x x x x x x
capability).Learning basic communication skills involves the cognitive domain; building
x x x x x x x x x
confidence through a belief in the value and impact of positive communication is the
x x x x x x x x x x x x x x
affective domain; and putting skills into action is the psychomotor domain.DIF:
x x x x x x x x x x x
Comprehension REF: p. 13 TOP: Integrated Process: Communication and
x x x x x x x x x
xDocumentation MSC: Psychosocial Integrity x x x
2. The nurse manager asks the staff nurse to work an extra shift. Which response by
x x x x x x x x x x x x x x
the staff nurse is assertive and based on rational beliefs?
x x x x x x x x x x
a. ―I don’t want you upset, so I will work extra.‖
x x x x x x x x x
b. ―Why do I always have to cover extra shifts?‖
x x x x x x x x
c. ―I am not able to work an extra shift.‖
x x x x x x x x
d. ―If you can’t find anyone else, I will do it.‖
x x x x x x x x x
ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
x x x x x x x x x x x x x
irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
x x x x x x x x x x x x x
or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
x x x x x x x x x x x x
Process: Communication and Documentation MSC: Safe and Effective Care
x x x x x x x x x
Environment: Management of Care
x x x x
, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour
x x x x x x x x x x x x x
shifts. Which statement, if made by the staff nurse, is nonassertive and may result in a
x x x x x x x x x x x x x x x x
frustrated response from the nurse manager?
x x x x x x
a. ―I want to decide the shifts for all of the other staff nurses.‖
x x x x x x x x x x x x
b. ―Do whatever you want. It doesn’t really matter to me.‖
x x x x x x x x x
c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
x x x x x x x x x x
d. ―You will never be able to give me what I really want to work.‖
x x x x x x x x x x x x x
ANS:B
A statement that allows others to make decisions for a person is an example of a
x x x x x x x x x x x x x x x
nonassertive style of communication; the response of others to a nonassertive statement
x x x x x x x x x x x x
may include disrespect, guilt, anger, or frustration. Statements that make choices for
x x x x x x x x x x x x
others or that are accusations are examples of aggressive styles of communication; the
x x x x x x x x x x x x x
response of others to an aggressive statement may include hurt, defensiveness, or
x x x x x x x x x x x x
humiliation. A statement that allows making one’s own decisions is an example of
x x x x x x x x x x x x x
assertive style of communication; the response of others to an assertive statement may
x x x x x x x x x x x x x
include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Communication
x x x x x x x x x x x
and Documentation MSC: Safe and Effective Care Environment: Management of Care
x x x x x x x x x x x
4. The nurse is providing care to a patient who was admitted with heart failure. The
x x x x x x x x x x x x x x
patient has not been following the prescribed diet or taking the prescribed
x x x x x x x x x x x x
medications. Which type of communication approach is most important for the nurse
x x x x x x x x x x x x
to use with this patient to facilitate a change in self-care behavior?
x x x x x x x x x x x x
a. Authoritative, honest, and outright communication x x x x
b. Assertive, responsible, and caring communication x x x x
c. Aggressive, sympathetic, and realistic communication x x x x
d. Positive, expert, and focused communication x x x x
ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a
x x x x x x x x x x
change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated
x x x x x x x x x
Process: Communication and Documentation MSC: Psychosocial Integrity
x x x x x x x
5. Which are examples of a nurse who is communicating responsibly? (Select
x x x x x x x x x x
x all that apply)
x x
a. The nurse uses profanity to respond to a client who is intoxicated and
x x x x x x x x x x x x
verbally abusive.x x
b. The nurse helps a client talk to family members about discontinuing
x x x x x x x x x x
chemotherapy. x
Balzer Riley All Chapters Included And Fully Updated
Nurseprephub stuvia
, Table of Contents x x
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
x x x x x x x
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
x x x x x x x x
Chapter 3: Solving Problems Together
x x x x x
Chapter 4: Understanding Each Other: Communication and Culture
x x x x x x x
Chapter 5: Demonstrating Warmth
x x x x
Chapter 6: Showing Respect
x x x
Chapter 7: Being Genuine
x x x x
Chapter 8: Being Empathetic
x x x x
Chapter 9: Using Self-Disclosure
x x x x
Chapter 10: Being specific
x x x x
Chapter 11: Asking Questions
x x x x
Chapter 12: Expressing Opinions
x x x x
Chapter 13: Using Humor
x x x x
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making
x x x x x x x x x x
Chapter 15: Requesting Support
x x x x
Chapter 16: Overcoming Evaluation Anxiety
x x x x
Chapter 17: Working with Feedback
x x x x x
Chapter 18: Using Relaxation technique
x x x x x
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care
x x x x x x x x
Chapter 20 Incorporating Positive Self-Talk
x x x x x
Chapter 21: Learning to Work Together in Groups
x x x x x x x
Chapter 22: The Changing World of Electronic Communication
x x x x x x x
Chapter 23: Learning Confrontation skills
x x x x x
Chapter 24: Refusing Unreasonable Requests
x x x x
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
x x x x x x x x x x
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
x x x x x x x x x x
Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
x x x x x x x x x x
Chapter 29: Communicating at the End-of-Life
x x x x x
Chapter 30: Continuing the Commitment
x x x x x
,Balzer Riley: Communication in Nursing, 10th Edition
x x x x x
x
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
x x x x x x x
Test Bank x
xMultiple Choice x
1. Which statement describes the affective aspect of learning
x x x x x x x
x effective communication strategies? x x
a. ―The nurse should use clear, direct statements using objective words.‖
x x x x x x x x x
b. ―The nurse uses body language that is congruent with the verbal message.‖
x x x x x x x x x x x
c. ―The nurse believes that positive communication strategies build confidence.‖
x x x x x x x x
d. ―The nurse practices assertive and responsible communication strategies.‖
x x x x x x x
ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
x x x x x x x x x
affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
x x x x x x x x x x
capability).Learning basic communication skills involves the cognitive domain; building
x x x x x x x x x
confidence through a belief in the value and impact of positive communication is the
x x x x x x x x x x x x x x
affective domain; and putting skills into action is the psychomotor domain.DIF:
x x x x x x x x x x x
Comprehension REF: p. 13 TOP: Integrated Process: Communication and
x x x x x x x x x
xDocumentation MSC: Psychosocial Integrity x x x
2. The nurse manager asks the staff nurse to work an extra shift. Which response by
x x x x x x x x x x x x x x
the staff nurse is assertive and based on rational beliefs?
x x x x x x x x x x
a. ―I don’t want you upset, so I will work extra.‖
x x x x x x x x x
b. ―Why do I always have to cover extra shifts?‖
x x x x x x x x
c. ―I am not able to work an extra shift.‖
x x x x x x x x
d. ―If you can’t find anyone else, I will do it.‖
x x x x x x x x x
ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
x x x x x x x x x x x x x
irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
x x x x x x x x x x x x x
or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
x x x x x x x x x x x x
Process: Communication and Documentation MSC: Safe and Effective Care
x x x x x x x x x
Environment: Management of Care
x x x x
, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour
x x x x x x x x x x x x x
shifts. Which statement, if made by the staff nurse, is nonassertive and may result in a
x x x x x x x x x x x x x x x x
frustrated response from the nurse manager?
x x x x x x
a. ―I want to decide the shifts for all of the other staff nurses.‖
x x x x x x x x x x x x
b. ―Do whatever you want. It doesn’t really matter to me.‖
x x x x x x x x x
c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
x x x x x x x x x x
d. ―You will never be able to give me what I really want to work.‖
x x x x x x x x x x x x x
ANS:B
A statement that allows others to make decisions for a person is an example of a
x x x x x x x x x x x x x x x
nonassertive style of communication; the response of others to a nonassertive statement
x x x x x x x x x x x x
may include disrespect, guilt, anger, or frustration. Statements that make choices for
x x x x x x x x x x x x
others or that are accusations are examples of aggressive styles of communication; the
x x x x x x x x x x x x x
response of others to an aggressive statement may include hurt, defensiveness, or
x x x x x x x x x x x x
humiliation. A statement that allows making one’s own decisions is an example of
x x x x x x x x x x x x x
assertive style of communication; the response of others to an assertive statement may
x x x x x x x x x x x x x
include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Communication
x x x x x x x x x x x
and Documentation MSC: Safe and Effective Care Environment: Management of Care
x x x x x x x x x x x
4. The nurse is providing care to a patient who was admitted with heart failure. The
x x x x x x x x x x x x x x
patient has not been following the prescribed diet or taking the prescribed
x x x x x x x x x x x x
medications. Which type of communication approach is most important for the nurse
x x x x x x x x x x x x
to use with this patient to facilitate a change in self-care behavior?
x x x x x x x x x x x x
a. Authoritative, honest, and outright communication x x x x
b. Assertive, responsible, and caring communication x x x x
c. Aggressive, sympathetic, and realistic communication x x x x
d. Positive, expert, and focused communication x x x x
ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a
x x x x x x x x x x
change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated
x x x x x x x x x
Process: Communication and Documentation MSC: Psychosocial Integrity
x x x x x x x
5. Which are examples of a nurse who is communicating responsibly? (Select
x x x x x x x x x x
x all that apply)
x x
a. The nurse uses profanity to respond to a client who is intoxicated and
x x x x x x x x x x x x
verbally abusive.x x
b. The nurse helps a client talk to family members about discontinuing
x x x x x x x x x x
chemotherapy. x
