BCL 035 Quiz #3 – 2026 – Practice Questions and Study
Review
What are the steps in the problem-Solving Process? - ANS✔✔ 1. What's the problem?
2. What do you know?
3. What do you need to know?
4. Use resources and identify possible solutions.
5. Act/try the solution.
6. Evaluate the solution.
7. Repeat process if problem still exists.
An action plan should meet the following criteria: - ANS✔✔ Is it legal, ethical and reasonable.
What step is crucial to good problem solving? - ANS✔✔ "What do you need to know?" What do
you need to investigate as you move forward? People often attempt to solve a problem based
only on what they know at that moment. They don't seek out new info and/or skills that may be
available to them.
Communication - ANS✔✔ The process by which information is exchanged between individuals.
What are the two methods of Interpersonal Communication? - ANS✔✔ 1. Spoken:
words/content/volume/tone
2. Unspoken: posture/expression/movement/physical action.
Effective communication will assist you in: - ANS✔✔ 1. Establishing yourself as a professional.
2. Developing the positive rapport necessary to gain cooperation.
3. Recognizing and diffusing hostility of yourself and others.
, Tactical Communication - ANS✔✔ The strategic use of verbal and non-verbal messages to
accomplish a specific goal.
What is the #1 goal of effective communication? - ANS✔✔ Compliance!
Principles of effective communication: - ANS✔✔ 1. Professionalism
2. Observation
3. Listen (be silent)
4. Interact Positively
5. Take control of situation
6. Exercise decisive action
Acronym P.O.L.I.T.E.
What are the primary procedures for transporting an inmate? - ANS✔✔ 1. Notifications: should
contain prisoner name, destination, reason for transport and relevant info.
2. Documents: Transport order, booking sheet WITH PHOTO, medical documents, inmate
classification/discipline form, prisoner in transit (PIT) form.
3. Prisoner Information: Identifiers/descriptors, custody level/classification, escape or assault
history, medical history/conditions.
4. Route/Trip Planning: Best & alternate route, number of prisoners/deputies, length of
transport, meals or lodging requirements, law enforcement agencies available on route.
What factor should be considered during your response to an emergency or other crisis
situation during a prisoner transport? - ANS✔✔ 1. Your location
2. Availability of backup
3. Number of prisoners and officers involved
4. Prisoner's history/classification
Review
What are the steps in the problem-Solving Process? - ANS✔✔ 1. What's the problem?
2. What do you know?
3. What do you need to know?
4. Use resources and identify possible solutions.
5. Act/try the solution.
6. Evaluate the solution.
7. Repeat process if problem still exists.
An action plan should meet the following criteria: - ANS✔✔ Is it legal, ethical and reasonable.
What step is crucial to good problem solving? - ANS✔✔ "What do you need to know?" What do
you need to investigate as you move forward? People often attempt to solve a problem based
only on what they know at that moment. They don't seek out new info and/or skills that may be
available to them.
Communication - ANS✔✔ The process by which information is exchanged between individuals.
What are the two methods of Interpersonal Communication? - ANS✔✔ 1. Spoken:
words/content/volume/tone
2. Unspoken: posture/expression/movement/physical action.
Effective communication will assist you in: - ANS✔✔ 1. Establishing yourself as a professional.
2. Developing the positive rapport necessary to gain cooperation.
3. Recognizing and diffusing hostility of yourself and others.
, Tactical Communication - ANS✔✔ The strategic use of verbal and non-verbal messages to
accomplish a specific goal.
What is the #1 goal of effective communication? - ANS✔✔ Compliance!
Principles of effective communication: - ANS✔✔ 1. Professionalism
2. Observation
3. Listen (be silent)
4. Interact Positively
5. Take control of situation
6. Exercise decisive action
Acronym P.O.L.I.T.E.
What are the primary procedures for transporting an inmate? - ANS✔✔ 1. Notifications: should
contain prisoner name, destination, reason for transport and relevant info.
2. Documents: Transport order, booking sheet WITH PHOTO, medical documents, inmate
classification/discipline form, prisoner in transit (PIT) form.
3. Prisoner Information: Identifiers/descriptors, custody level/classification, escape or assault
history, medical history/conditions.
4. Route/Trip Planning: Best & alternate route, number of prisoners/deputies, length of
transport, meals or lodging requirements, law enforcement agencies available on route.
What factor should be considered during your response to an emergency or other crisis
situation during a prisoner transport? - ANS✔✔ 1. Your location
2. Availability of backup
3. Number of prisoners and officers involved
4. Prisoner's history/classification
