NECI 911 DISPATCH CERTIFICATION EXAM NEWEST 2026-2027 ACTUAL
EXAM COMPLETE 80 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)
Study online at https://quizlet.com/_ft27b5
1. Code of Ethics Set boundaries before any unwanted events occur
2. Values Belief, mission, goals or a philosophy that is really mean-
ingful
3. Values of a 911 Continuous improvement, caller satisfaction, employ-
Agency ee development, innovation, maximize utilization of re-
sources, and commitment to the community
4. Ethics The word originates from the Greek word "ethikos" mean-
ing moral or showing moral character
5. Two Aspects of 1. The ability to discern right from wrong, good from evil
Ethics and proprietary from in-proprietary
2. The commitment to do what is right good and proper
6. liability Legal responsibility for an action
7. Vicarious Liabili- A legal concept that holds someone liable for their actions
ty and for the actions, inactions, errors and omissions of
those employees they supervise
8. Standard of Care Reasonable actions, under the circumstances, in com-
parison to the actions of others with similar training and
direction in a given situation. Failure to meet the standard
of care is a breach of duty and a component of negligence.
9. 9-1-1 Standard of 1. policies and procedures
Care 2. State and federal laws
3. Professional standards within the 9-1-1 profession
10. Negligence Failure to exercise the degree of care considered reason-
able (under the circumstances) resulting in an unknown
intended injury to another person
11. Negligence is the Carelessness, forgetfulness, and attentive, indifferent, and
result of... lax
, NECI 911 DISPATCH CERTIFICATION EXAM NEWEST 2026-2027 ACTUAL
EXAM COMPLETE 80 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)
Study online at https://quizlet.com/_ft27b5
12. True or False: in- True
tent to harm is
not required to
prove negligence
13. Four Compo- 1. duty to perform
nents of Negli- 2. Breach of duty
gence 3. Proximate cause
4. Damages
14. Gross Negli- When someone...
gence - deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and
procedure, training procedures or other laws, ordinances,
rules or regulations
15. Three types of 1. Constitutional
law 2. criminal
3. Civil
16. Constitution 1. Executive
three branches 2. Legislative
3. Judiciary
17. Contract Law Legally binding exchange of promises or agreement be-
tween parties that the law will enforce
18. Tort Law Negligence, nuisance, defamation, international thoughts,
statuary towards, economic towards and competition law
19. Property Law Property designates those things that are commonly rec-
ognized as being the possession of a person or group.
Important types of property include real property, personal
property, and intellectual property
20. Family Law Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce,
custody, property settlements, visitation and awards
EXAM COMPLETE 80 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)
Study online at https://quizlet.com/_ft27b5
1. Code of Ethics Set boundaries before any unwanted events occur
2. Values Belief, mission, goals or a philosophy that is really mean-
ingful
3. Values of a 911 Continuous improvement, caller satisfaction, employ-
Agency ee development, innovation, maximize utilization of re-
sources, and commitment to the community
4. Ethics The word originates from the Greek word "ethikos" mean-
ing moral or showing moral character
5. Two Aspects of 1. The ability to discern right from wrong, good from evil
Ethics and proprietary from in-proprietary
2. The commitment to do what is right good and proper
6. liability Legal responsibility for an action
7. Vicarious Liabili- A legal concept that holds someone liable for their actions
ty and for the actions, inactions, errors and omissions of
those employees they supervise
8. Standard of Care Reasonable actions, under the circumstances, in com-
parison to the actions of others with similar training and
direction in a given situation. Failure to meet the standard
of care is a breach of duty and a component of negligence.
9. 9-1-1 Standard of 1. policies and procedures
Care 2. State and federal laws
3. Professional standards within the 9-1-1 profession
10. Negligence Failure to exercise the degree of care considered reason-
able (under the circumstances) resulting in an unknown
intended injury to another person
11. Negligence is the Carelessness, forgetfulness, and attentive, indifferent, and
result of... lax
, NECI 911 DISPATCH CERTIFICATION EXAM NEWEST 2026-2027 ACTUAL
EXAM COMPLETE 80 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)
Study online at https://quizlet.com/_ft27b5
12. True or False: in- True
tent to harm is
not required to
prove negligence
13. Four Compo- 1. duty to perform
nents of Negli- 2. Breach of duty
gence 3. Proximate cause
4. Damages
14. Gross Negli- When someone...
gence - deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and
procedure, training procedures or other laws, ordinances,
rules or regulations
15. Three types of 1. Constitutional
law 2. criminal
3. Civil
16. Constitution 1. Executive
three branches 2. Legislative
3. Judiciary
17. Contract Law Legally binding exchange of promises or agreement be-
tween parties that the law will enforce
18. Tort Law Negligence, nuisance, defamation, international thoughts,
statuary towards, economic towards and competition law
19. Property Law Property designates those things that are commonly rec-
ognized as being the possession of a person or group.
Important types of property include real property, personal
property, and intellectual property
20. Family Law Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce,
custody, property settlements, visitation and awards
