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POST OFFICE EXAM 474 WITH
QUESTIONS AND ANSWERS
A customer asks questions about shipping choices, but you do not know
the answers. Which would you be most and least likely to do? - correct
answer-Most: Say you do not know about shipping choices and suggest
that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping
choices after finishing your deliveries.
A new employee is having trouble learning his job which forces you and
others to work harder to meet production standards. Which would you be
most and least likely to do? - correct answer-Most: Tell him how to do his
job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a
product he needs today. Which would you be most and least likely to do? -
correct answer-Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the
customer.
You are to complete a task before beginning deliveries. While doing that
task, you see two coworkers having trouble with a job. Which would you be
most and least likely to do? - correct answer-Most: Give them only some
quick advice so you can complete your task in time.
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Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would
you be most and least likely to do? - correct answer-Most: Explain that the
employee in question is really a good worker but was just having a bad
day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? - correct answer-Most: Tell him
Postal policy prohibits you from giving him mail until a Change of Address
form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of
Address form.
A customer on your route asks how to find something on the USPS
website. Which would you be most and least likely to do? - correct answer-
Most: Explain where to find it and offer to help with any other issues he
may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago.
Which would you be most and least likely to do? - correct answer-Most:
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Show him proof of delivery and tell him he is responsible for the package
once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? -
correct answer-5-10 years
How would your latest manager rate your punctuality compared to other
employees? - correct answer-The very best
How many jobs have you left voluntarily in the last four years? - correct
answer-0
How would your latest manager rate your customer service skills compared
to others? - correct answer-The very best
How would your latest manager rate your performance compared to others
employees? - correct answer-The very best
How many unexcused absences are acceptable before and employee is
disciplined? - correct answer-None
POST OFFICE EXAM 474 WITH
QUESTIONS AND ANSWERS
A customer asks questions about shipping choices, but you do not know
the answers. Which would you be most and least likely to do? - correct
answer-Most: Say you do not know about shipping choices and suggest
that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping
choices after finishing your deliveries.
A new employee is having trouble learning his job which forces you and
others to work harder to meet production standards. Which would you be
most and least likely to do? - correct answer-Most: Tell him how to do his
job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a
product he needs today. Which would you be most and least likely to do? -
correct answer-Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the
customer.
You are to complete a task before beginning deliveries. While doing that
task, you see two coworkers having trouble with a job. Which would you be
most and least likely to do? - correct answer-Most: Give them only some
quick advice so you can complete your task in time.
,2 |Page
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would
you be most and least likely to do? - correct answer-Most: Explain that the
employee in question is really a good worker but was just having a bad
day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? - correct answer-Most: Tell him
Postal policy prohibits you from giving him mail until a Change of Address
form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of
Address form.
A customer on your route asks how to find something on the USPS
website. Which would you be most and least likely to do? - correct answer-
Most: Explain where to find it and offer to help with any other issues he
may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago.
Which would you be most and least likely to do? - correct answer-Most:
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Show him proof of delivery and tell him he is responsible for the package
once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? -
correct answer-5-10 years
How would your latest manager rate your punctuality compared to other
employees? - correct answer-The very best
How many jobs have you left voluntarily in the last four years? - correct
answer-0
How would your latest manager rate your customer service skills compared
to others? - correct answer-The very best
How would your latest manager rate your performance compared to others
employees? - correct answer-The very best
How many unexcused absences are acceptable before and employee is
disciplined? - correct answer-None
