FINAL EXAM HCM 435 | QUESTIONS AND ANSWERS | 2026 UPDATE | WITH COMPLETE
SOLUTION
Which of the following is NOT characteristic of IT-enabled value? (CHAP7) - (ANSWER)IT value is not
variable across organizations
Which of the following is an example of intangible value? - (ANSWER)Improved collaboration
Of the four classes of investment identified by Ross and Beath, which involves upgrading core IT
infrastructure and applications, reducing the costs, or improving the quality of IT services? -
(ANSWER)Renewal
What did the author describe as a cornerstone in examining IT value? - (ANSWER)IT project proposal
Which common financial measure is calculated by subtracting the initial investment from the future
cash flows that result from the investment? - (ANSWER)Net present value
A projection with great certainty that people will use the system in specific ways in an example of
which common proposal problem? - (ANSWER)Reliance on complex behavior
An unplanned, sudden deterioration in the organization's fiscal performance that may slow a project
is an example of which common proposal problem? - (ANSWER)Unwarranted optimism
Which of the following was NOT discussed by the authors as a step to ensuring the delivery of value? -
(ANSWER)Invest more resources
In the process of increasing accountability for investments, who should defend the IT investment? -
(ANSWER)Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar requests? - (ANSWER)All
of the above
Of the four types of IT investments in a portfolio identified by Weill and Aral, which includes
applications that support core operations process? - (ANSWER)Transactional
, FINAL EXAM HCM 435 | QUESTIONS AND ANSWERS | 2026 UPDATE | WITH COMPLETE
SOLUTION
Once the implementation is over and the change settles in, value will have been achieved -
(ANSWER)False
It is appropriate for the organization to hold parties to celebrate their achievements - (ANSWER)True
Implementation is the end point of the IT initiative - (ANSWER)False
Which of the following is NOT a strategy to shorten the deliverables cycle? - (ANSWER)"Big bang"
implementation
All of the following are examples of factors outside of the organization's control that may dilute the IT
investment except - (ANSWER)Inadequate resources
"Making an effort to materially improve the process that the system is designed to support" describes
which observation of realizing value? - (ANSWER)IT value requires innovation in business practices
______ is the extent to which the company has invested in technology-enable initiatives to change
how the company operates - (ANSWER)Digital intensity
CapGemini's study of digital maturity found that transformation intensity was more important that
digital intensity - (ANSWER)True
Which of the following was NOT identified in the text as one of the four core functions of an IT
department? (CHAP 8) - (ANSWER)Project proposals
Data center management is a subgroup of which of the four core functions of an IT department? -
(ANSWER)Operations and technical support
SOLUTION
Which of the following is NOT characteristic of IT-enabled value? (CHAP7) - (ANSWER)IT value is not
variable across organizations
Which of the following is an example of intangible value? - (ANSWER)Improved collaboration
Of the four classes of investment identified by Ross and Beath, which involves upgrading core IT
infrastructure and applications, reducing the costs, or improving the quality of IT services? -
(ANSWER)Renewal
What did the author describe as a cornerstone in examining IT value? - (ANSWER)IT project proposal
Which common financial measure is calculated by subtracting the initial investment from the future
cash flows that result from the investment? - (ANSWER)Net present value
A projection with great certainty that people will use the system in specific ways in an example of
which common proposal problem? - (ANSWER)Reliance on complex behavior
An unplanned, sudden deterioration in the organization's fiscal performance that may slow a project
is an example of which common proposal problem? - (ANSWER)Unwarranted optimism
Which of the following was NOT discussed by the authors as a step to ensuring the delivery of value? -
(ANSWER)Invest more resources
In the process of increasing accountability for investments, who should defend the IT investment? -
(ANSWER)Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar requests? - (ANSWER)All
of the above
Of the four types of IT investments in a portfolio identified by Weill and Aral, which includes
applications that support core operations process? - (ANSWER)Transactional
, FINAL EXAM HCM 435 | QUESTIONS AND ANSWERS | 2026 UPDATE | WITH COMPLETE
SOLUTION
Once the implementation is over and the change settles in, value will have been achieved -
(ANSWER)False
It is appropriate for the organization to hold parties to celebrate their achievements - (ANSWER)True
Implementation is the end point of the IT initiative - (ANSWER)False
Which of the following is NOT a strategy to shorten the deliverables cycle? - (ANSWER)"Big bang"
implementation
All of the following are examples of factors outside of the organization's control that may dilute the IT
investment except - (ANSWER)Inadequate resources
"Making an effort to materially improve the process that the system is designed to support" describes
which observation of realizing value? - (ANSWER)IT value requires innovation in business practices
______ is the extent to which the company has invested in technology-enable initiatives to change
how the company operates - (ANSWER)Digital intensity
CapGemini's study of digital maturity found that transformation intensity was more important that
digital intensity - (ANSWER)True
Which of the following was NOT identified in the text as one of the four core functions of an IT
department? (CHAP 8) - (ANSWER)Project proposals
Data center management is a subgroup of which of the four core functions of an IT department? -
(ANSWER)Operations and technical support
