MGMT 3720 EXAM 1 QUESTIONS AND ANSWERS
What are the four management functions? - Answers -Planning, organizing, leading
and controlling. These all involve effective interpersonal skills for communication
The ten roles or sets of behavior attributable to jobs are divided into three categories of
- Answers -interpersonal roles, informational roles, and decisional roles
What are the 3 types of management skills? - Answers -technical skills: applying
information, human skills: communicating information, and conceptual skills: the ability
to analyze and make decisions
What are the four managerial activities? - Answers -traditional management,
communication, human resource management, and networking
Organizational behavior is determined by 3 things that are - Answers -Individuals,
groups and structures
Behavior is generally... - Answers -predictable
Evidence-Based Management (EBM) - Answers -argues for managers to make
decisions based on management.
What are the major behavioral science disciplines that contribute to organizational
behavior? - Answers -psychology, social psychology, sociology and anthropology
Contingency variables - Answers -situational factors that moderate the relationship
between the IV and DV
What is the basic OB model? - Answers -inputs -> processes -> outcomes...and then
back to inputs. Works at individual, group and organizational levels
The most important human output contribution to organizational behavior is - Answers -
task performance
Citizen Behavior - Answers -Performance BEYOND expectations
Withdrawal Behavior - Answers -Sets of actions that employees take to separate
themselves from an organizations
Surface level Diversity - Answers -Diversity on a demographic scale
Deep Level Diversity - Answers -Diversity more on a personal value scale
, Employees are often unwilling to accommodate most with ____ dissability - Answers -
mental
Tenure is almost always a - Answers -good thing
What are the three components of attitude? - Answers -Cognitive, Affective, and
behavioral. I KNOW IT, I FEEL IT, I DO IT.
Cognitive Dissonance - Answers -Basically cognitive discomfort. We think one thing,
but we feel another. In order to deal with dissonance, we rationalize it our heads to keep
on tootin.
Moderating Variables - Answers -the variables that influence attitudes and therefore,
behaviors
Attitude predicts - Answers -behavior
Job Involvement - Answers -How much do I identify with the work I do?
Logical Empowerment - Answers -How much influence do I believe I have in my job?
3 dimensions of organizational commitment - Answers -affective (emotional
attachment), continuance commitment (economic value of staying), normative (moral or
ethical obligations)
Perceived Organizational Support - Answers -How much does my organization care
about me?
How much does money influence job satisfaction? - Answers -After 40,000, there is
really no relationship
What are the four employee responses to dissatisfaction? - Answers -voice, loyalty, exit
and neglect
The Myth of Rationality - Answers -Emotions were seen as irrational
Past View of Emotionality - Answers -Emotions were believed to be disruptive and only
negative emotions were observed
Affect - Answers -covers a broad range of feelings people exprience
Emotion - Answers -Generally caused by something or someone; intense but generally
short lived
Mood - Answers -Generally not caused by something specific; usually less intense but
longer lived. DA FUNK
What are the four management functions? - Answers -Planning, organizing, leading
and controlling. These all involve effective interpersonal skills for communication
The ten roles or sets of behavior attributable to jobs are divided into three categories of
- Answers -interpersonal roles, informational roles, and decisional roles
What are the 3 types of management skills? - Answers -technical skills: applying
information, human skills: communicating information, and conceptual skills: the ability
to analyze and make decisions
What are the four managerial activities? - Answers -traditional management,
communication, human resource management, and networking
Organizational behavior is determined by 3 things that are - Answers -Individuals,
groups and structures
Behavior is generally... - Answers -predictable
Evidence-Based Management (EBM) - Answers -argues for managers to make
decisions based on management.
What are the major behavioral science disciplines that contribute to organizational
behavior? - Answers -psychology, social psychology, sociology and anthropology
Contingency variables - Answers -situational factors that moderate the relationship
between the IV and DV
What is the basic OB model? - Answers -inputs -> processes -> outcomes...and then
back to inputs. Works at individual, group and organizational levels
The most important human output contribution to organizational behavior is - Answers -
task performance
Citizen Behavior - Answers -Performance BEYOND expectations
Withdrawal Behavior - Answers -Sets of actions that employees take to separate
themselves from an organizations
Surface level Diversity - Answers -Diversity on a demographic scale
Deep Level Diversity - Answers -Diversity more on a personal value scale
, Employees are often unwilling to accommodate most with ____ dissability - Answers -
mental
Tenure is almost always a - Answers -good thing
What are the three components of attitude? - Answers -Cognitive, Affective, and
behavioral. I KNOW IT, I FEEL IT, I DO IT.
Cognitive Dissonance - Answers -Basically cognitive discomfort. We think one thing,
but we feel another. In order to deal with dissonance, we rationalize it our heads to keep
on tootin.
Moderating Variables - Answers -the variables that influence attitudes and therefore,
behaviors
Attitude predicts - Answers -behavior
Job Involvement - Answers -How much do I identify with the work I do?
Logical Empowerment - Answers -How much influence do I believe I have in my job?
3 dimensions of organizational commitment - Answers -affective (emotional
attachment), continuance commitment (economic value of staying), normative (moral or
ethical obligations)
Perceived Organizational Support - Answers -How much does my organization care
about me?
How much does money influence job satisfaction? - Answers -After 40,000, there is
really no relationship
What are the four employee responses to dissatisfaction? - Answers -voice, loyalty, exit
and neglect
The Myth of Rationality - Answers -Emotions were seen as irrational
Past View of Emotionality - Answers -Emotions were believed to be disruptive and only
negative emotions were observed
Affect - Answers -covers a broad range of feelings people exprience
Emotion - Answers -Generally caused by something or someone; intense but generally
short lived
Mood - Answers -Generally not caused by something specific; usually less intense but
longer lived. DA FUNK
