TICO Exam Study Questions with
Answers | Guarantee Pass
1. TICO is funded by:
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry - ANSWER c. Ontario registrants
2. TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents - ANSWER a.
they are aware of their rights under Travel Industry Act, 2002
3. In representations is it required to show the price including GST/PST?No -
ANSWER No, the total amount to be paid for travel services
4. A regulation in support of an Act describes... - ANSWER How the rules
will be enforced or applied
5. A representation displayed on a billboard or bus board or any other medium
with time or space limitation is NOT required to include? - ANSWER
Registrant's business name, address and registration number
6. Contributions to the Compensation Fund by registrants must be made -
ANSWER Twice a year (at a six-month interval)
,7. A client buys a vacation package from ABC Tours on May 1. The departure
date is June 15. ABC Tours pays the travel wholesaler on May 8. On which
date must the travel wholesaler produce the tickets, vouchers, itinerary, and
other related documents for the travel agent? - ANSWER June 1 (14 days
before departure)
8. Define Travel Agent: - ANSWER A person who sells, to consumers, travel
services provided by another person
9. All newspaper advertisements must include the following information: -
ANSWER Business name, address, and TICO registration number
10.According to the Travel Industry Act, 2002, a travel agent does NOT have to
inform a client before booking... - ANSWER That some days can be cloudy,
even in a sun destination
11.Sally Rosa purchases a package tour from ABC agency that includes a return
business flight. The airline end supplier becomes bankrupt during Sally's trip
and she is stranded at the destination. She purchases a business class flight
home and then makes a claim on the Compensation Fund. Will her claim for
reimbursement of the flight home be successful? - ANSWER Yes, because
the Fund will cover only the value of the unused portion of the original
ticket
12.T/F: The Fund will NOT reimburse travel agents for any commissions, any
service charge owing on the travel services purchased by the customer, or
travel services purchased through an Alberta travel agency - ANSWER
True
,13.The best description of Ontario's Travel Industry Act, 2002, is that it... -
ANSWER Sets down the rules under which travel retailers and travel
wholesalers must operate in Ontario
14.The phrase: "to promote a fair and informed marketplace where consumers
can be confident in their travel purchases" is the: - ANSWER
Mission/vision statement of TICO
15.Which is NOT a Force Majeure?
- Floods
- Hurricanes
- Riots
- Mechanical - ANSWER Mechanical
16.ABC, a wholesaler, has been selling XYZ Resort since the resort opened in
1965. ABC still puts a photograph of the resort from 1965 in the brochure to
show off the location's beauty. In fact, the resort has NOT been upgraded or
renovated since 1965 and has become run-down and outdated. Has ABC
done anything wrong in its brochure? - ANSWER Yes, because the
photograph does not accurately depict the current condition of the resort
17.T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort
they wish to stay at is holding the Pebble Beach Open Golf Tournament
during the week the couple wants to travel. The travel agent is obligated to
inform the client of this fact - ANSWER True
18.A consumer selects a package tour from a travel wholesaler's brochure. The
hotel included in the package is some distance from town, which appeals to
the consumer who wants a quiet location for her holiday. When she arrives
at the hotel, she is upset by the non-stop noise outside her room as the hotel
starts construction of a new swimming pool. Who is to blame for this
consumer's dissatisfaction? - ANSWER The travel wholesaler, which
, should have disclosed in its brochure information about construction or
renovation of the property
19.Joe Smith is a travel agent with ABC Travel. He went out of his way to
ensure that all the travel arrangements for Dorothy and David Black were
"perfect". The couple paid ABC Travel and then ABC Travel forwarded the
funds to the travel wholesaler. When the travel wholesaler declared
bankruptcy and the Blacks' trip was ruined, Joe Smith made a claim on the
Travel Industry Compensation Fund for the $75.00 service fee he charged as
a destination specialist. What will TICO do? - ANSWER Refuse the claim
because the Compensation Fund does not cover service fees
20.ABC Travel puts an advertisement in the newspaper that announces a
package holiday "From $999 and up" TICO would not consider this
acceptable because... - ANSWER The Regulation states that consumers
must know the exact cost of all the travel
21.Claimants who wish to appeal to a Board decision are entitled to a hearing
before the Tribunal as long as they mail or deliver a written request to the
Registrar and the Tribunal within: - ANSWER 15 days after being informed
that their claim was denied
22.Are travel agents and travel wholesalers (registrants) entitled to make a
claim on the Compensation Fund? - ANSWER Yes, as long as they meet
the requirements.
23.What is an Act? - ANSWER Describes a particular set of rules
24.Mr. White is planning a business trip to Tel Aviv in the next upcoming
weeks. He wants to leave Toronto on Thursday, so he has Friday to recover
from his long haul flight. On Saturday he will go to the National Bank to do
Answers | Guarantee Pass
1. TICO is funded by:
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry - ANSWER c. Ontario registrants
2. TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents - ANSWER a.
they are aware of their rights under Travel Industry Act, 2002
3. In representations is it required to show the price including GST/PST?No -
ANSWER No, the total amount to be paid for travel services
4. A regulation in support of an Act describes... - ANSWER How the rules
will be enforced or applied
5. A representation displayed on a billboard or bus board or any other medium
with time or space limitation is NOT required to include? - ANSWER
Registrant's business name, address and registration number
6. Contributions to the Compensation Fund by registrants must be made -
ANSWER Twice a year (at a six-month interval)
,7. A client buys a vacation package from ABC Tours on May 1. The departure
date is June 15. ABC Tours pays the travel wholesaler on May 8. On which
date must the travel wholesaler produce the tickets, vouchers, itinerary, and
other related documents for the travel agent? - ANSWER June 1 (14 days
before departure)
8. Define Travel Agent: - ANSWER A person who sells, to consumers, travel
services provided by another person
9. All newspaper advertisements must include the following information: -
ANSWER Business name, address, and TICO registration number
10.According to the Travel Industry Act, 2002, a travel agent does NOT have to
inform a client before booking... - ANSWER That some days can be cloudy,
even in a sun destination
11.Sally Rosa purchases a package tour from ABC agency that includes a return
business flight. The airline end supplier becomes bankrupt during Sally's trip
and she is stranded at the destination. She purchases a business class flight
home and then makes a claim on the Compensation Fund. Will her claim for
reimbursement of the flight home be successful? - ANSWER Yes, because
the Fund will cover only the value of the unused portion of the original
ticket
12.T/F: The Fund will NOT reimburse travel agents for any commissions, any
service charge owing on the travel services purchased by the customer, or
travel services purchased through an Alberta travel agency - ANSWER
True
,13.The best description of Ontario's Travel Industry Act, 2002, is that it... -
ANSWER Sets down the rules under which travel retailers and travel
wholesalers must operate in Ontario
14.The phrase: "to promote a fair and informed marketplace where consumers
can be confident in their travel purchases" is the: - ANSWER
Mission/vision statement of TICO
15.Which is NOT a Force Majeure?
- Floods
- Hurricanes
- Riots
- Mechanical - ANSWER Mechanical
16.ABC, a wholesaler, has been selling XYZ Resort since the resort opened in
1965. ABC still puts a photograph of the resort from 1965 in the brochure to
show off the location's beauty. In fact, the resort has NOT been upgraded or
renovated since 1965 and has become run-down and outdated. Has ABC
done anything wrong in its brochure? - ANSWER Yes, because the
photograph does not accurately depict the current condition of the resort
17.T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort
they wish to stay at is holding the Pebble Beach Open Golf Tournament
during the week the couple wants to travel. The travel agent is obligated to
inform the client of this fact - ANSWER True
18.A consumer selects a package tour from a travel wholesaler's brochure. The
hotel included in the package is some distance from town, which appeals to
the consumer who wants a quiet location for her holiday. When she arrives
at the hotel, she is upset by the non-stop noise outside her room as the hotel
starts construction of a new swimming pool. Who is to blame for this
consumer's dissatisfaction? - ANSWER The travel wholesaler, which
, should have disclosed in its brochure information about construction or
renovation of the property
19.Joe Smith is a travel agent with ABC Travel. He went out of his way to
ensure that all the travel arrangements for Dorothy and David Black were
"perfect". The couple paid ABC Travel and then ABC Travel forwarded the
funds to the travel wholesaler. When the travel wholesaler declared
bankruptcy and the Blacks' trip was ruined, Joe Smith made a claim on the
Travel Industry Compensation Fund for the $75.00 service fee he charged as
a destination specialist. What will TICO do? - ANSWER Refuse the claim
because the Compensation Fund does not cover service fees
20.ABC Travel puts an advertisement in the newspaper that announces a
package holiday "From $999 and up" TICO would not consider this
acceptable because... - ANSWER The Regulation states that consumers
must know the exact cost of all the travel
21.Claimants who wish to appeal to a Board decision are entitled to a hearing
before the Tribunal as long as they mail or deliver a written request to the
Registrar and the Tribunal within: - ANSWER 15 days after being informed
that their claim was denied
22.Are travel agents and travel wholesalers (registrants) entitled to make a
claim on the Compensation Fund? - ANSWER Yes, as long as they meet
the requirements.
23.What is an Act? - ANSWER Describes a particular set of rules
24.Mr. White is planning a business trip to Tel Aviv in the next upcoming
weeks. He wants to leave Toronto on Thursday, so he has Friday to recover
from his long haul flight. On Saturday he will go to the National Bank to do
