** All Chapters included
** Instructor Guide
** Lab Manual
** Teaching Notes
,Table of Contents are given below
Chapter 1: Introduction to the World of IT
Chapter 2: Connectivity
Chapter 3: On the Motherboard
Chapter 4: Introduction to Configuration
Chapter 5: Disassembly and Power
Chapter 6: Memory
Chapter 7: Storage Devices
Chapter 8: Video and Multimedia Devices
Chapter 9: Printers/Multifunction Devices
Chapter 10: Mobile Devices
Chapter 11: Computer Design and Troubleshooting Review
Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies
Chapter 13: Networking
Chapter 14: Introduction to Operating Systems
Chapter 15: Introduction to Scripting
Chapter 16: Advanced Windows
Chapter 17: macOS and Linux Operating Systems
Chapter 18: Computer and Network Security
Chapter 19: Operational Procedures
, 1 Introduction to the World of IT
In this chapter you will learn:
> Qualities a technician should have > Basic skills needed to function in
> Important computer parts
the Windows environment and in > Basic computer terms
the technical world
CompTIA Exam Objectives:
3 1201-3.2 Summarize basic cable 3 1202-4.4 Given a scenario, use 3 1202-4.7 Given a scenario, use
types and their connectors, common safety procedures. proper communication tech-
features, and purposes. niques and professionalism.
, 2 Complete A+ Guide to IT Hardware and Software
Chapter Summary
> Many IT roles require detailed knowledge of PC hardware and software.
> Computer technicians should actively listen, have a positive attitude, and use logic when solv-
ing problems.
> The CompTIA A+ certification requires two exams: Core 1 (220-1201) and Core 2 (220-
1202). Many people break into the IT field with this certification.
> IT staff must be proficient at searching for information on the internet, capturing files, and
documenting technical information.
> Computers consist of hardware (the physical parts) and software (the operating system and
applications).
> A technician needs to be able to identify important computer parts installed in a computer and
as standalone parts: case, keyboard, mouse, motherboard, display, power supply, hard drive,
optical drive, adapter, and memory.
> A technician needs to know the purposes of common peripherals used in the industry: printer,
flatbed scanner with ADF, camera/webcam, microphone, and headset.
> Mice and keyboards are important input devices. To clean a keyboard, turn it over to remove
debris and then use a vacuum, compressed air, and wipes as needed.
> Safety is important when working on a computer. Before working inside a computer, power
it down and remove the power cord.
> Use proper lifting techniques when servicing equipment and remove jewelry before working
inside a computer.
A+
CERTIFICATION 3 Familiarize yourself with the acronyms at the end of the official CompTIA A+ exam objectives
document. You can expect the exam to use these acronyms without defining them.
EXAM TIPS
3 Ensure that you are knowledgeable about and proficient with all the terms and technologies
listed in the official CompTIA A+ exam objectives. Some students study for a particular exam
by going through the objectives one by one and reviewing the material as they go through.
3 Ensure that you can identify the basic parts of a computer and explain the purpose of each
one. Ensure that you know the following parts: hard drive, optical drive, power supply,
motherboard, and RAM.
3 Become familiar with the following common pieces of hardware before you get to the
chapters that go into the details of installing, configuring, and troubleshooting them: printer,
flatbed scanner, ADF, display, optical drive, mouse, keyboard, trackpad, drawing pad,
camera/webcam, microphone, speakers, and headset.
3 Know the following safety procedures: disconnecting power and using proper lifting
techniques.
3 Ensure that you know what open-ended questions are.
Key Terms
active listening skills, adapter, ADF, bit, byte, camera, clarify customer statements, device driver, display,
expansion slot, flatbed scanner, gigabyte, hard drive, hardware, headset, keyboard, kilobyte, megabyte,
memory, microphone, motherboard, mouse, open-ended question, operating system, optical drive, PC,
power supply, printer, RAM, software, terabyte, webcam
** Instructor Guide
** Lab Manual
** Teaching Notes
,Table of Contents are given below
Chapter 1: Introduction to the World of IT
Chapter 2: Connectivity
Chapter 3: On the Motherboard
Chapter 4: Introduction to Configuration
Chapter 5: Disassembly and Power
Chapter 6: Memory
Chapter 7: Storage Devices
Chapter 8: Video and Multimedia Devices
Chapter 9: Printers/Multifunction Devices
Chapter 10: Mobile Devices
Chapter 11: Computer Design and Troubleshooting Review
Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies
Chapter 13: Networking
Chapter 14: Introduction to Operating Systems
Chapter 15: Introduction to Scripting
Chapter 16: Advanced Windows
Chapter 17: macOS and Linux Operating Systems
Chapter 18: Computer and Network Security
Chapter 19: Operational Procedures
, 1 Introduction to the World of IT
In this chapter you will learn:
> Qualities a technician should have > Basic skills needed to function in
> Important computer parts
the Windows environment and in > Basic computer terms
the technical world
CompTIA Exam Objectives:
3 1201-3.2 Summarize basic cable 3 1202-4.4 Given a scenario, use 3 1202-4.7 Given a scenario, use
types and their connectors, common safety procedures. proper communication tech-
features, and purposes. niques and professionalism.
, 2 Complete A+ Guide to IT Hardware and Software
Chapter Summary
> Many IT roles require detailed knowledge of PC hardware and software.
> Computer technicians should actively listen, have a positive attitude, and use logic when solv-
ing problems.
> The CompTIA A+ certification requires two exams: Core 1 (220-1201) and Core 2 (220-
1202). Many people break into the IT field with this certification.
> IT staff must be proficient at searching for information on the internet, capturing files, and
documenting technical information.
> Computers consist of hardware (the physical parts) and software (the operating system and
applications).
> A technician needs to be able to identify important computer parts installed in a computer and
as standalone parts: case, keyboard, mouse, motherboard, display, power supply, hard drive,
optical drive, adapter, and memory.
> A technician needs to know the purposes of common peripherals used in the industry: printer,
flatbed scanner with ADF, camera/webcam, microphone, and headset.
> Mice and keyboards are important input devices. To clean a keyboard, turn it over to remove
debris and then use a vacuum, compressed air, and wipes as needed.
> Safety is important when working on a computer. Before working inside a computer, power
it down and remove the power cord.
> Use proper lifting techniques when servicing equipment and remove jewelry before working
inside a computer.
A+
CERTIFICATION 3 Familiarize yourself with the acronyms at the end of the official CompTIA A+ exam objectives
document. You can expect the exam to use these acronyms without defining them.
EXAM TIPS
3 Ensure that you are knowledgeable about and proficient with all the terms and technologies
listed in the official CompTIA A+ exam objectives. Some students study for a particular exam
by going through the objectives one by one and reviewing the material as they go through.
3 Ensure that you can identify the basic parts of a computer and explain the purpose of each
one. Ensure that you know the following parts: hard drive, optical drive, power supply,
motherboard, and RAM.
3 Become familiar with the following common pieces of hardware before you get to the
chapters that go into the details of installing, configuring, and troubleshooting them: printer,
flatbed scanner, ADF, display, optical drive, mouse, keyboard, trackpad, drawing pad,
camera/webcam, microphone, speakers, and headset.
3 Know the following safety procedures: disconnecting power and using proper lifting
techniques.
3 Ensure that you know what open-ended questions are.
Key Terms
active listening skills, adapter, ADF, bit, byte, camera, clarify customer statements, device driver, display,
expansion slot, flatbed scanner, gigabyte, hard drive, hardware, headset, keyboard, kilobyte, megabyte,
memory, microphone, motherboard, mouse, open-ended question, operating system, optical drive, PC,
power supply, printer, RAM, software, terabyte, webcam
