NAHQ Practice CPHQ ACTUAL EXAM
QUESTIONS WITH COMPLETE SOLUTION
GUIDE) (MULTIPLE CHOICES) (A+ GRADED 100%
VERIFIED) LATEST VERSION
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Terms in this set (105)
2011 MOQ EXPLANATIONS:
1- In evaluating "long waiting times," A. Run charts are used to track data over time.
a healthcare quality professional B. Histograms and bar charts are used to show
best demonstrates components distribution.
related to staffing, methods, C. Pie charts are used to compare parts of a
measures, materials, and equipment whole.
utilizing D. An Ishikawa (cause and effect) diagram helps
A. to analyze potential causes.
a run chart.
B.
a histogram.
C.
a pie chart.
D.
an Ishikawa diagram.
,2- Which of the following are the EXPLANATIONS:
primary reasons for developing A. A drug formulary is an approved list of
drug formularies? medications, clinical indications, and doses that
A. helps manage pharmacy costs and patient safety.
manage pharmacy costs, promote B. Reduced medication errors may result from
patient safety having a drug formulary, but is not the primary
B. reason for having one. It is also not intended to
reduce medication errors, educate educate physicians.
physicians C. A formulary may encourage the appropriate
C. use of medications, but it is not intended to
encourage the appropriate use of educate physicians.
medications, educate physicians D. A formulary is intended to promote patient
D. safety, but the primary purpose is not intended to
decrease food and drug decrease food and drug interactions.
interactions, promote patient safety
3- Management using quality EXPLANATIONS:
improvement principles should A. Staff orientation is only one component of
emphasize the importance of quality improvement principles.
A. B. The basis of quality improvement is knowing
staff orientation. what the customer needs and wants.
B. C. Quarterly statistical reports are only one
customers' expectations. component of quality improvement principles.
C. D. Team selection is only one component of
quarterly statistical reports. quality improvement principles.
D.
team selection.
,4- Quality improvement teams are EXPLANATIONS:
beneficial because they A. Quality improvement teams do not affect
A. managerial control.
improve managerial control. B. Promoting competition is not a function of
B. quality improvement teams.
promote competition and pride C. A diverse team, including members with
among members. different experience and backgrounds, provides
C. a broader knowledge base and outcomes.
maximize expertise and D. Authorizing solutions to problems is a function
perspectives. of management.
D.
authorize solutions to problems.
5- Which of the following is an EXPLANATIONS:
essential component in a A. The governing body is accountable for the
performance improvement report? performance improvement program, but their
A. approval is not a component of a performance
governing body approval improvement report.
B. B. The report has no value without having the
data analysis and display data displayed and analyzed.
C. C. An individual performance review is not an
individual performance review essential part of a performance improvement
D. report.
team composition and attendance D. Team composition and attendance are not
usually included in a performance improvement
report.
, 6- Which of the following is the EXPLANATIONS:
primary goal of risk management? A. Improving patient safety is the primary goal of
A. risk management.
Identify and manage risks to B. Incident reporting is a tool that may be used in
promote patient safety. risk management, but is not the primary goal.
B. C. A failure mode and effects analysis is a
Maintain an effective incident proactive method used to help identify problems.
reporting system. D. Risk management programs help protect an
C. organization from financial loss, but it is not the
Perform failure mode and effects primary goal.
analyses. 7-
D.
Eliminate financial loss associated
with legal actions.
7- The relationship between patient EXPLANATIONS:
satisfaction and hours per patient A. See explanation D.
day on a medical unit was found to B. See explanation D.
be (r = 0.60, p < 0.05). What is the C. See explanation D.
correlation between these two D. The correlation coefficient (r) is an index that
values? ranges from -1.0 to 1.0 and reflects the extent of a
A. linear relationship between two data sets. The
0.05 correlation coefficient is 0.60.
B.
0.36
C.
0.55
D.
0.60
QUESTIONS WITH COMPLETE SOLUTION
GUIDE) (MULTIPLE CHOICES) (A+ GRADED 100%
VERIFIED) LATEST VERSION
Save
Terms in this set (105)
2011 MOQ EXPLANATIONS:
1- In evaluating "long waiting times," A. Run charts are used to track data over time.
a healthcare quality professional B. Histograms and bar charts are used to show
best demonstrates components distribution.
related to staffing, methods, C. Pie charts are used to compare parts of a
measures, materials, and equipment whole.
utilizing D. An Ishikawa (cause and effect) diagram helps
A. to analyze potential causes.
a run chart.
B.
a histogram.
C.
a pie chart.
D.
an Ishikawa diagram.
,2- Which of the following are the EXPLANATIONS:
primary reasons for developing A. A drug formulary is an approved list of
drug formularies? medications, clinical indications, and doses that
A. helps manage pharmacy costs and patient safety.
manage pharmacy costs, promote B. Reduced medication errors may result from
patient safety having a drug formulary, but is not the primary
B. reason for having one. It is also not intended to
reduce medication errors, educate educate physicians.
physicians C. A formulary may encourage the appropriate
C. use of medications, but it is not intended to
encourage the appropriate use of educate physicians.
medications, educate physicians D. A formulary is intended to promote patient
D. safety, but the primary purpose is not intended to
decrease food and drug decrease food and drug interactions.
interactions, promote patient safety
3- Management using quality EXPLANATIONS:
improvement principles should A. Staff orientation is only one component of
emphasize the importance of quality improvement principles.
A. B. The basis of quality improvement is knowing
staff orientation. what the customer needs and wants.
B. C. Quarterly statistical reports are only one
customers' expectations. component of quality improvement principles.
C. D. Team selection is only one component of
quarterly statistical reports. quality improvement principles.
D.
team selection.
,4- Quality improvement teams are EXPLANATIONS:
beneficial because they A. Quality improvement teams do not affect
A. managerial control.
improve managerial control. B. Promoting competition is not a function of
B. quality improvement teams.
promote competition and pride C. A diverse team, including members with
among members. different experience and backgrounds, provides
C. a broader knowledge base and outcomes.
maximize expertise and D. Authorizing solutions to problems is a function
perspectives. of management.
D.
authorize solutions to problems.
5- Which of the following is an EXPLANATIONS:
essential component in a A. The governing body is accountable for the
performance improvement report? performance improvement program, but their
A. approval is not a component of a performance
governing body approval improvement report.
B. B. The report has no value without having the
data analysis and display data displayed and analyzed.
C. C. An individual performance review is not an
individual performance review essential part of a performance improvement
D. report.
team composition and attendance D. Team composition and attendance are not
usually included in a performance improvement
report.
, 6- Which of the following is the EXPLANATIONS:
primary goal of risk management? A. Improving patient safety is the primary goal of
A. risk management.
Identify and manage risks to B. Incident reporting is a tool that may be used in
promote patient safety. risk management, but is not the primary goal.
B. C. A failure mode and effects analysis is a
Maintain an effective incident proactive method used to help identify problems.
reporting system. D. Risk management programs help protect an
C. organization from financial loss, but it is not the
Perform failure mode and effects primary goal.
analyses. 7-
D.
Eliminate financial loss associated
with legal actions.
7- The relationship between patient EXPLANATIONS:
satisfaction and hours per patient A. See explanation D.
day on a medical unit was found to B. See explanation D.
be (r = 0.60, p < 0.05). What is the C. See explanation D.
correlation between these two D. The correlation coefficient (r) is an index that
values? ranges from -1.0 to 1.0 and reflects the extent of a
A. linear relationship between two data sets. The
0.05 correlation coefficient is 0.60.
B.
0.36
C.
0.55
D.
0.60
