SCM 311 EXAM 1 REVIEW CORRECT
100%
Operations Management - ANSWERIncludes all of the planning, design, production,
sourcing, supply chain operations, customer service, and even the return of products
that do not meet the needs of customers
* To add value
Systems Approach to Operations Management - ANSWERLooks at the entire
system from the beginning to the end
System - ANSWERGroup of items, events, actions that are interdependent
ex. going to class, reading assignments, doing homework, passing exams, passing
this class
Transformation Process - ANSWERInput : Transformation : Output
Industrial Revolution - ANSWEREli Whitney: interchangeable parts, cotton gin
Scientific Management - ANSWERHenry Gantt: Activity Scheduling Chart
Simple to use bar charts for program management
Henry Ford: Moving assembly line; reduce, reuse, recycle
Human Relations - ANSWERElton Mayo: Hawthorne studies -> light did not impact
the workers, being watched did
Maslow's Hierarchy: need to meet each level before reaching the next
Motivational Theories: assumed workers are inherently lazy or inherently productive
Mission - ANSWERWhat a company does
Vision - ANSWERWhere the company wants to be in the future; leader's bridge
between the "as-is" situation
Where company is today -> where they want to be in the future
John F Kennedy going to the moon
Core Competencies - ANSWERarea that a company excels at and does better than
the competition
expertise that allows an organization or individual to beat its competitors
Management Science - ANSWERPERT/CPM: Critical Path Method; Program
Evolution & Review technique
Quality Emphasis - ANSWERTaiichi Ohno: Toyota production system
100%
Operations Management - ANSWERIncludes all of the planning, design, production,
sourcing, supply chain operations, customer service, and even the return of products
that do not meet the needs of customers
* To add value
Systems Approach to Operations Management - ANSWERLooks at the entire
system from the beginning to the end
System - ANSWERGroup of items, events, actions that are interdependent
ex. going to class, reading assignments, doing homework, passing exams, passing
this class
Transformation Process - ANSWERInput : Transformation : Output
Industrial Revolution - ANSWEREli Whitney: interchangeable parts, cotton gin
Scientific Management - ANSWERHenry Gantt: Activity Scheduling Chart
Simple to use bar charts for program management
Henry Ford: Moving assembly line; reduce, reuse, recycle
Human Relations - ANSWERElton Mayo: Hawthorne studies -> light did not impact
the workers, being watched did
Maslow's Hierarchy: need to meet each level before reaching the next
Motivational Theories: assumed workers are inherently lazy or inherently productive
Mission - ANSWERWhat a company does
Vision - ANSWERWhere the company wants to be in the future; leader's bridge
between the "as-is" situation
Where company is today -> where they want to be in the future
John F Kennedy going to the moon
Core Competencies - ANSWERarea that a company excels at and does better than
the competition
expertise that allows an organization or individual to beat its competitors
Management Science - ANSWERPERT/CPM: Critical Path Method; Program
Evolution & Review technique
Quality Emphasis - ANSWERTaiichi Ohno: Toyota production system
