CIVIL AIR PATROL LEADERSHIP
CHAPTER 15 EXAM QUESTIONS AND
CORRECT ANSWERS
The ________________________ is often difficult to recognize, but you'll likely know
it when you get there. Once you reach it, the culture will continue on its own. -
Answer-tipping point
What would be a way stories can change an organizational culture in a positive way?
- Answer-Always accept references for how you should interpret an organization and
its employees.
Which pitfall to change management might be defined through existing processes
and systems do not support the new model? - Answer-systems not aligned
The _____ stage in the change communication framework calls for convincing
employees that the organization is changing and the changes have the strong
support of senior management. - Answer-static
The ____ state in the change communication framework occurs when an openness
to change and to anticipate change become the mind-set of the organization. -
Answer-dynamic
What is the one thing that will increase the drive that an employee has in order to
pus herself to improve the work process the most? - Answer-motivation
Which of the following would NOT cause change management to fail? - Answer-
Employees have been properly notified of the process about to take place.
Which of the following is an unacceptable method of communication when managing
change? - Answer-surveys
All of the following statements are descriptors of spiritual visionaries EXCEPT which
one? - Answer-They help people to envision, inspiration and fresh insights about the
human condition.
How can you ensure that an initiated change will be successful? - Answer-Each step
has been communicated to employees using various communication tools.
The _____ phase includes building on common themes identified during the previous
phase by asking other people to comment on the stories that were shared. - Answer-
engagement
Which of the following statements is a major roadblock to managing change
successfully? - Answer-Change does not happen in isolation
CHAPTER 15 EXAM QUESTIONS AND
CORRECT ANSWERS
The ________________________ is often difficult to recognize, but you'll likely know
it when you get there. Once you reach it, the culture will continue on its own. -
Answer-tipping point
What would be a way stories can change an organizational culture in a positive way?
- Answer-Always accept references for how you should interpret an organization and
its employees.
Which pitfall to change management might be defined through existing processes
and systems do not support the new model? - Answer-systems not aligned
The _____ stage in the change communication framework calls for convincing
employees that the organization is changing and the changes have the strong
support of senior management. - Answer-static
The ____ state in the change communication framework occurs when an openness
to change and to anticipate change become the mind-set of the organization. -
Answer-dynamic
What is the one thing that will increase the drive that an employee has in order to
pus herself to improve the work process the most? - Answer-motivation
Which of the following would NOT cause change management to fail? - Answer-
Employees have been properly notified of the process about to take place.
Which of the following is an unacceptable method of communication when managing
change? - Answer-surveys
All of the following statements are descriptors of spiritual visionaries EXCEPT which
one? - Answer-They help people to envision, inspiration and fresh insights about the
human condition.
How can you ensure that an initiated change will be successful? - Answer-Each step
has been communicated to employees using various communication tools.
The _____ phase includes building on common themes identified during the previous
phase by asking other people to comment on the stories that were shared. - Answer-
engagement
Which of the following statements is a major roadblock to managing change
successfully? - Answer-Change does not happen in isolation
