MIS 311 EXAM 3 - CH 8, 9,
4QUESTIONS & ANSWERS(GRADED
A+)
Integration - ANSWERallow separate systems to communicate directly with each
other, eliminating the need for manual entry into multiple systems
Forward Integration - ANSWERtakes information entered into a given system and
sends it automatically to all downstream systems and processes
Backward Integration - ANSWERtakes information entered into a given system and
sends it automatically to all upstream systems and processes
Enterprise Systems - ANSWERprovide enterprise-wide support and data access for
a firm's operations and business processes
-can manage customer info across the enterprise, letting you view everything your
customer has experienced from sales to support
-often available as a generic but highly customizable group of programs for business
functions such as accounting, manufacturing and marketing
Enterprise Application Integration (EAI) - ANSWERconnects the plans, methods, and
tools aimed at integrating separate enterprise systems
Legacy System - ANSWERa current or existing system that will become the base for
upgrading or integrating with a new system
Middleware - ANSWERseveral different types of software that sit between and
provide connectivity for two or more software applications
translates information between disparate systems
Enterprise Application Integration (EAI) Middleware - ANSWERtakes a new
approach to middleware by packaging commonly used applications together,
reducing the time needed to integrate applications from multiple vendors
Supply Chain - ANSWERconsists of all parties involved, directly or indirectly, in
obtaining raw materials or a product
1) Plan - Prepare to manage all resources required to meet demand
2) Source - Build relationships with suppliers to procure raw materials
3) Make - Manufacture products and create production schedules
4) Deliver - Plan for transportation of goods to customers
5) Return - Support customers and product returns
to automate and enable sophisticated decision making in these critical areas,
companies are turning to systems that provide demand forecasting, inventory
control, and information flows between supplies and customers
, Supply Chain Management (SCM) - ANSWERthe management of information flows
between and among activities in a supply chain to maximize total supply chain
effectiveness and corporate profitability
Supply Chain Visibility - ANSWERthe ability to view all areas up and down the
supply chain in real time
Electronic Data Interchange (EDI) - ANSWERa standard format for the electronic
exchange of information between supply chain participants
Bullwhip Effect - ANSWERoccurs when distorted product-demand information ripples
from one partner to the next throughout the supply chain
Scrum Methodology - ANSWERuses small teams to produce small pieces of
software using a series of "sprints," or 30-day intervals, to achieve an appointed goal
Copyright - ANSWERthe legal protection afforded an expression of an idea
Intellectual Property - ANSWERintangible creative work that is embodied in physical
form and includes copyrights, trademarks and patents
Ethics - ANSWERthe principles and standards that guide our behavior toward other
people
Privacy - ANSWERthe right to be left alone when you want to be, to have control
over your personal possessions and not to be observed without your consent
Common Supply Chain Management Metrics - ANSWERBack Order: An unfilled
customer order for a product that is out of stock
Inventory Cycle Time: The time it takes to manufacture a product and deliver it to the
retailer
Customer Order Cycle Time: The agreed upon time between the purchase of a
product and the delivery of the product
Inventory Turnover: The frequency of inventory replacement
Operational CRM - ANSWERsupports traditional transactional processing for day-to-
day front-office operations or systems that deal directly with the customers
Analytical CRM - ANSWERsupports back-office operations and strategic analysis
and includes all systems that do not deal directly with the customers
cross-selling - ANSWERselling additional products or services to an existing
customer
up-selling - ANSWERincreasing the value of the sale
Enterprise Resource Planning (ERP) - ANSWERintegrates all departments and
functions throughout an organization into a single IT system (or integrated set of IT
4QUESTIONS & ANSWERS(GRADED
A+)
Integration - ANSWERallow separate systems to communicate directly with each
other, eliminating the need for manual entry into multiple systems
Forward Integration - ANSWERtakes information entered into a given system and
sends it automatically to all downstream systems and processes
Backward Integration - ANSWERtakes information entered into a given system and
sends it automatically to all upstream systems and processes
Enterprise Systems - ANSWERprovide enterprise-wide support and data access for
a firm's operations and business processes
-can manage customer info across the enterprise, letting you view everything your
customer has experienced from sales to support
-often available as a generic but highly customizable group of programs for business
functions such as accounting, manufacturing and marketing
Enterprise Application Integration (EAI) - ANSWERconnects the plans, methods, and
tools aimed at integrating separate enterprise systems
Legacy System - ANSWERa current or existing system that will become the base for
upgrading or integrating with a new system
Middleware - ANSWERseveral different types of software that sit between and
provide connectivity for two or more software applications
translates information between disparate systems
Enterprise Application Integration (EAI) Middleware - ANSWERtakes a new
approach to middleware by packaging commonly used applications together,
reducing the time needed to integrate applications from multiple vendors
Supply Chain - ANSWERconsists of all parties involved, directly or indirectly, in
obtaining raw materials or a product
1) Plan - Prepare to manage all resources required to meet demand
2) Source - Build relationships with suppliers to procure raw materials
3) Make - Manufacture products and create production schedules
4) Deliver - Plan for transportation of goods to customers
5) Return - Support customers and product returns
to automate and enable sophisticated decision making in these critical areas,
companies are turning to systems that provide demand forecasting, inventory
control, and information flows between supplies and customers
, Supply Chain Management (SCM) - ANSWERthe management of information flows
between and among activities in a supply chain to maximize total supply chain
effectiveness and corporate profitability
Supply Chain Visibility - ANSWERthe ability to view all areas up and down the
supply chain in real time
Electronic Data Interchange (EDI) - ANSWERa standard format for the electronic
exchange of information between supply chain participants
Bullwhip Effect - ANSWERoccurs when distorted product-demand information ripples
from one partner to the next throughout the supply chain
Scrum Methodology - ANSWERuses small teams to produce small pieces of
software using a series of "sprints," or 30-day intervals, to achieve an appointed goal
Copyright - ANSWERthe legal protection afforded an expression of an idea
Intellectual Property - ANSWERintangible creative work that is embodied in physical
form and includes copyrights, trademarks and patents
Ethics - ANSWERthe principles and standards that guide our behavior toward other
people
Privacy - ANSWERthe right to be left alone when you want to be, to have control
over your personal possessions and not to be observed without your consent
Common Supply Chain Management Metrics - ANSWERBack Order: An unfilled
customer order for a product that is out of stock
Inventory Cycle Time: The time it takes to manufacture a product and deliver it to the
retailer
Customer Order Cycle Time: The agreed upon time between the purchase of a
product and the delivery of the product
Inventory Turnover: The frequency of inventory replacement
Operational CRM - ANSWERsupports traditional transactional processing for day-to-
day front-office operations or systems that deal directly with the customers
Analytical CRM - ANSWERsupports back-office operations and strategic analysis
and includes all systems that do not deal directly with the customers
cross-selling - ANSWERselling additional products or services to an existing
customer
up-selling - ANSWERincreasing the value of the sale
Enterprise Resource Planning (ERP) - ANSWERintegrates all departments and
functions throughout an organization into a single IT system (or integrated set of IT
