non-store retailers - Answers -distributes products to consumers through means other than a
traditional brick-and-mortar store front
-In the last 20+ years non store retailing has seen tremendous growth
-many were formerly mail-order only
-convenience of delivery
-catalogs have become more & more expensive to produce and reach more people via web!
Examples of non retailers? - Answers Lands End and J. Crew
E-commerce - Answers -is the term often used to describe online retailing via the Internet
-internet allows for easy access to Global Markets
-Not necessary to have an actual store nor spend money on mail catalogs to reach customers
-It is to shop ANYTIME - day or night or in any time zone
Examples of E-commerce - Answers Amazon USPS
Some issues facing E-commerce - Answers -cyber & data security
-online identity verification
-targeting the best customer for YourStore, Brand, etc.
-customer experience
-customer loyalty
-converting shoppers into paying customers
-competition & competitor analysis
-price and shopping
-product return & refund policies
-choosing best technology for You & your customers
It cost 5X more to acquire... - Answers a new customer then it does to retain an old customer
Television Shopping - Answers -includes shopping networks and infomercials to sell merchandise
-only about 20% sales are apparel ----- still that is millions and millions of dollars
examples of TV shopping - Answers QVC and HSN
Issues Facing Television Shopping - Answers -shrinking audience -non- covid
-struggled during Covid because it is thought of slashed advertising budgets
-last year, QVC reported that 86% of sales came from repeat shoppers
-hasn't really updated since inception
motives for consumer buying - Answers -in past people could often only buy when necessary
-now, discretionary income often larger
-women still make over 75% of clothing purchases
Reasons people wear clothing? - Answers fashionable, attractive, impress others, be accepted by
friends, peer groups or colleagues, fill an emotional need
Criteria consumers use in fashion selection - Answers aesthetic considerations & practical
considerations
aesthetic considerations - Answers appearance, color, texture, style
practical decisions for buying new clothes - Answers price, fit, comfort, appropriateness, brand or
designer label, fabric performance and care, quality
For what reasons do you buy new clothes for yourself? - Answers worn out, discount, dont look good
anymore, new occasion, dont fit
Fashion - Answers is the style or styles that are popular at a given time
Style - Answers -is any particular characteristic or look in apparel & accessories
-this may come and go in fashion but that specific style will remain that style
Specific styles that remain the same? - Answers Bell Bottoms, Chanel Jacket
Timeliness/Change - Answers occurrence at the right time
Fashion changes because... - Answers 1. It reflects changes in people's lifestyle and current events
2. People's needs change
3. People get bored with what they have
Fashion is a product of success... - Answers Timing is the key to success
acceptance implies - Answers that consumers must buy and wear a style to make it a fashion
Advertising helps what? - Answers stimulate the publics desire for new fashions
Acceptance does not imply that a design is necessarily beautiful... - Answers only that its timing is
right
, Fashion cycles - Answers "The way in which fashion change is usually referred to"
What are fashion cycles used for? - Answers home furnishings, food, travel, entertainment, etc.
A trend is the direction in which a style is? - Answers Moving
This is usually depicted as a bell shaped curve? - Answers Fashion Cycle
Introduction of a new style - Answers here fashion implies style and newness; not accepted by
everyone
Increase in popularity - Answers new style purchased; worn and seen by many people, attracts
attention
Popularity - Answers this can increase copying and adaptation of new styles and range of customers
peak of popularity - Answers - fashion is at its height of popularity
- it is being copied at all price points and modified
Knock off - Answers an unlicensed copy of something especially fashion clothing, intended to be sold
at lower price than the original
This also plays an important role in the overall dissemination and the life cycle of trends, helping to
feed demand for more and more fashion? - Answers Knock offs
Decline in popularity - Answers people begin to tire of style; start looking for something new
Rejection of style or obsolescence - Answers last phase of fashion cycle, people have already turned
to new looks
Length of Fashion Cycles - Answers - all fashions follow a cyclical pattern
- some fashions fade quickly others never
completely disappear
Classics - Answers some styles never become completely obsolete, but remain more or less accepted
for an extended time period
Examples of a classic? - Answers Chanel jacket, Twin set, Polo shirts
FADS - Answers -short lived fashions that come and go in a single season
-generally affect a narrow consumer group and flood the market in a very short time
-the public gets tired of fads quickly and they die out
Interrupted cycles - Answers -consumer buying can be halted prematurely;
-this can happen because manufacturers no longer wish to risk producing the product or by an
upheaval, be it social, economic, or political
FLOP - Answers - a fashion cycle rejected by all consumer segments almost immediately
- even the few people that buy it discard it very quickly
- there are very few consumers in the marketplace that will try anything that is introduced in the
market place
Diffusion of Fashion = - Answers consumers
Fashion Innovators = - Answers leaders
Avant Garde = - Answers ahead of the pack or fashion forward
These people can be found in every market segment - Answers Fashion leaders
fashion followers - Answers -insecure about their taste or what to wear
-what is seen as more of a sure thing
-imitate people they admire
-want to fit in with their friends or peer group
Fashion laggard - Answers -have no interest in fashion, clothing only serves a functional purpose,
oblivious
Adoption of Fashion = - Answers Basic fashion theories
Traditional Fashion Adoption Theory or Trickle Down - Answers - oldest theory of fashion adoption
- down from the elite or upper class to the lower strata in society
- supposedly, primary factor in this process was the lower classes motivation to imitate the upper
class
Reverse Adoption or Trickle-Up Theory - Answers - designers, manufacturers, etc. pay attention to
consumer innovation
- watch people on the streets to find ideas
- the "grunge" look of the early 1990s is a good example of a street look that made it to the runway
Mass Dissemination or Trickle Across Theory - Answers -easy to see when manufacturers copy new
styles almost immediately after they are seen/worn
- no longer one channel of distribution