MGMT 340 Exam 1 Study Guide with Verified Questions &
Answers | Complete Exam Preparation | Principles of
Management | Updated 2026
“Technical skills - CORRECT-the ability to apply specialized knowledge or
expertise"
"human skills - CORRECT-the ability to work well with others"
"conceptual skills - CORRECT-the ability to analyze and diagnose a situation and
to distinguish between cause and effect"
"organizational behavior - CORRECT-study of the impact that individuals, groups,
structure have on behavior within organizations"
"OB Goals - CORRECT-explain, predict, and influence employee behavior"
"intuition - CORRECT-the power of knowing things without thinking; sharp insight"
"depedent variable - CORRECT-response that is affected by an independent
variable"
"different dependent variables - CORRECT-productivity, effectiveness, efficiency,
job satisfaction, absenteeism, turnover, organizational citizenship behavior (OCB),
deviant workplace behavior"
"Productivity - CORRECT-A performance measure that includes effectiveness and
efficiency"
"Effectiveness - CORRECT-achievement of goals"
"Efficiency - CORRECT-meeting goals at low cost"
"job satisfaction - CORRECT-a general attitude (not a behavior) toward's ones job"
"absenteeism - CORRECT-failure to report to work"
"turnover - CORRECT-the voluntary and involuntary permanent withdrawal from an
organization"
, "organizational citizenship behavior (OCB) - CORRECT-discretionary behavior
that is not part of an employee's formal job requirements, but which promotes the
effective functioning of the organization"
"deviant workplace behavior - CORRECT-Voluntary behavior that violates
significant organizational norms and, in so doing, threatens the well-being of the
organization or its members. Also called antisocial behavior or workplace incivility."
"independent variable - CORRECT-presumed cause of some change in the
dependent variable; major determinants of a dependent variable (individual, group,
organization system level)"
"unit of analysis - CORRECT-individual
group
organization system level"
"behavioral science four disciplines - CORRECT-1. psychology 2. social
psychology 3. sociology 4. anthropology"
"Challenges and Opportunities for OB - CORRECT-1. Responding to continuing
globalization
2. Managing workforce diversity
3. responding to the labor shortage
4. improving customer service"
"3 components of attitude - CORRECT-cognitive component, affective
component, behavioral component"
"attitude - CORRECT-evaluations of or feelings toward a person, idea, or object
that are typically positive or negative"
"cognitive component - CORRECT-the opinion or belief segment of an attitude
ex : "my pay is low" , an evaluation"
"affective component - CORRECT-the emotional or feeling segment of an attitude
ex : "I am upset with how I am being paid" , a feeling"
"behavioral component - CORRECT-an intention to behave in a certain way
toward someone or something
ex : "I am going to look for another job because of my pay" , an action"
"cognitive dissonance - CORRECT-any incompatibility between two or more
attitudes or between behavior and attitudes
ex : needing to work late nut valuing family time"
Answers | Complete Exam Preparation | Principles of
Management | Updated 2026
“Technical skills - CORRECT-the ability to apply specialized knowledge or
expertise"
"human skills - CORRECT-the ability to work well with others"
"conceptual skills - CORRECT-the ability to analyze and diagnose a situation and
to distinguish between cause and effect"
"organizational behavior - CORRECT-study of the impact that individuals, groups,
structure have on behavior within organizations"
"OB Goals - CORRECT-explain, predict, and influence employee behavior"
"intuition - CORRECT-the power of knowing things without thinking; sharp insight"
"depedent variable - CORRECT-response that is affected by an independent
variable"
"different dependent variables - CORRECT-productivity, effectiveness, efficiency,
job satisfaction, absenteeism, turnover, organizational citizenship behavior (OCB),
deviant workplace behavior"
"Productivity - CORRECT-A performance measure that includes effectiveness and
efficiency"
"Effectiveness - CORRECT-achievement of goals"
"Efficiency - CORRECT-meeting goals at low cost"
"job satisfaction - CORRECT-a general attitude (not a behavior) toward's ones job"
"absenteeism - CORRECT-failure to report to work"
"turnover - CORRECT-the voluntary and involuntary permanent withdrawal from an
organization"
, "organizational citizenship behavior (OCB) - CORRECT-discretionary behavior
that is not part of an employee's formal job requirements, but which promotes the
effective functioning of the organization"
"deviant workplace behavior - CORRECT-Voluntary behavior that violates
significant organizational norms and, in so doing, threatens the well-being of the
organization or its members. Also called antisocial behavior or workplace incivility."
"independent variable - CORRECT-presumed cause of some change in the
dependent variable; major determinants of a dependent variable (individual, group,
organization system level)"
"unit of analysis - CORRECT-individual
group
organization system level"
"behavioral science four disciplines - CORRECT-1. psychology 2. social
psychology 3. sociology 4. anthropology"
"Challenges and Opportunities for OB - CORRECT-1. Responding to continuing
globalization
2. Managing workforce diversity
3. responding to the labor shortage
4. improving customer service"
"3 components of attitude - CORRECT-cognitive component, affective
component, behavioral component"
"attitude - CORRECT-evaluations of or feelings toward a person, idea, or object
that are typically positive or negative"
"cognitive component - CORRECT-the opinion or belief segment of an attitude
ex : "my pay is low" , an evaluation"
"affective component - CORRECT-the emotional or feeling segment of an attitude
ex : "I am upset with how I am being paid" , a feeling"
"behavioral component - CORRECT-an intention to behave in a certain way
toward someone or something
ex : "I am going to look for another job because of my pay" , an action"
"cognitive dissonance - CORRECT-any incompatibility between two or more
attitudes or between behavior and attitudes
ex : needing to work late nut valuing family time"
