Samenvatting human factors
Week 1
Human Factors (or Ergonomics) is… the scientific discipline concerned with the understanding of
interactions among humans and other elements of a system, and the profession that applies theory,
principles, data and methods to design in order to optimize human well-being and overall system
performance.
Core human factor principles
Systems orientation
- Performance results from the interaction of sociotechnical system in which the person is but
one embedded component.
Human-centeredness
- The person, or group of people, is central in a work system
Design-driven improvements
- Human-centred design of work systems will improve outcomes
Five levels of Human Factors:
Physical
Psychological
Team
Organisational
Political
Don Norman says that. Humans err continually happens, it is an intrinsic part of our nature. System
design should take this into account. What we call human error is often design error.
Technology are things created by humans that can make our lives easier or solve problems.
The same technology that simplifies life by providing more functions in each device also complicates
life by making the device harder to learn, harder to use.
Characteristics of good design
- Discoverability
Can you figure out what actions are possible, and
Where and how to perform them?
- Understanding
What does it all mean?
How is the product supposed to be used?
What do all the different controls and settings mean?
SHELL model (Hawkins, 1987)
Liveware (central): you
Liveware: other people
Team work
Communication
Leadership
Norms
Hardware
, Technology
Equipment
Software
Procedures
Manuals
Policies/rules
Environment
Physical
Organisational
Political
Economic
SEIPS model (health care, Carayon et al, 2006)
Week 2
Physical and cognitive abilities and limitations
Week 1
Human Factors (or Ergonomics) is… the scientific discipline concerned with the understanding of
interactions among humans and other elements of a system, and the profession that applies theory,
principles, data and methods to design in order to optimize human well-being and overall system
performance.
Core human factor principles
Systems orientation
- Performance results from the interaction of sociotechnical system in which the person is but
one embedded component.
Human-centeredness
- The person, or group of people, is central in a work system
Design-driven improvements
- Human-centred design of work systems will improve outcomes
Five levels of Human Factors:
Physical
Psychological
Team
Organisational
Political
Don Norman says that. Humans err continually happens, it is an intrinsic part of our nature. System
design should take this into account. What we call human error is often design error.
Technology are things created by humans that can make our lives easier or solve problems.
The same technology that simplifies life by providing more functions in each device also complicates
life by making the device harder to learn, harder to use.
Characteristics of good design
- Discoverability
Can you figure out what actions are possible, and
Where and how to perform them?
- Understanding
What does it all mean?
How is the product supposed to be used?
What do all the different controls and settings mean?
SHELL model (Hawkins, 1987)
Liveware (central): you
Liveware: other people
Team work
Communication
Leadership
Norms
Hardware
, Technology
Equipment
Software
Procedures
Manuals
Policies/rules
Environment
Physical
Organisational
Political
Economic
SEIPS model (health care, Carayon et al, 2006)
Week 2
Physical and cognitive abilities and limitations
