NRCCS study guide State exam/ NRCCS Study Guide-
Chapter 1: Office Procedures & Equipment
Telephone
One of the most important pieces of communica on equipment in medical prac ce is the.
Telephone
The main means of communica on with other doctors ,hospitals, labs is the.
callers never received a busy signal
A benefit of voice mail system is that
Fax machine
A way to send documents rapidly to loca ons outside the office is by
24
faxes can be received _______ hours a day
Automated menu
Which of the following answers calls for you and separates requests into categories so you can
answer them efficiently?
Occasionally
Select the word ,if any,that is spelled correctly
Confidence
Select the word, if any, that is spelled incorrectly
Privileged
Which of the following spellings is correct
Sagi*al
which of the following spellings is correct?
Answering machine
, which of the following answers a+er office hours
Answering Service
When the office is closed ,calls are answered ,messages are taken and communicated to the
physician through a/an
Automated Menu
Voice mail is o+en used conjunc on with a/an
Pager
A small electronic device that gives a signal to indicate that someone is trying
Ensure that the transmission of incoming and outgoing faxes will not be interrupted
The purpose of having a separate telephone line for a fax machine in a medical office is to
Plain
What kind of paper is most commonly used in fax machine
Eliminate the need to make copies
The advantage of using plain paper instead of thermal paper in a fax machines is to
The number is automa cally
What happens when the fax machine is not able to make a connec on.
Closed
Pa ents who no longer consults the office due to moving away ,dying or some other reason are
called
Numeric
When pa ent names are kept confiden al , the filling system used is
Incidental
Supplies needed in the office but that do not threaten the efficiency off the office are
Expendable
Items that are used and must be restocked are
Get their name ,address and phone number
When a caller sounds fran c indica ng there is an emergency you should first
Chapter 1: Office Procedures & Equipment
Telephone
One of the most important pieces of communica on equipment in medical prac ce is the.
Telephone
The main means of communica on with other doctors ,hospitals, labs is the.
callers never received a busy signal
A benefit of voice mail system is that
Fax machine
A way to send documents rapidly to loca ons outside the office is by
24
faxes can be received _______ hours a day
Automated menu
Which of the following answers calls for you and separates requests into categories so you can
answer them efficiently?
Occasionally
Select the word ,if any,that is spelled correctly
Confidence
Select the word, if any, that is spelled incorrectly
Privileged
Which of the following spellings is correct
Sagi*al
which of the following spellings is correct?
Answering machine
, which of the following answers a+er office hours
Answering Service
When the office is closed ,calls are answered ,messages are taken and communicated to the
physician through a/an
Automated Menu
Voice mail is o+en used conjunc on with a/an
Pager
A small electronic device that gives a signal to indicate that someone is trying
Ensure that the transmission of incoming and outgoing faxes will not be interrupted
The purpose of having a separate telephone line for a fax machine in a medical office is to
Plain
What kind of paper is most commonly used in fax machine
Eliminate the need to make copies
The advantage of using plain paper instead of thermal paper in a fax machines is to
The number is automa cally
What happens when the fax machine is not able to make a connec on.
Closed
Pa ents who no longer consults the office due to moving away ,dying or some other reason are
called
Numeric
When pa ent names are kept confiden al , the filling system used is
Incidental
Supplies needed in the office but that do not threaten the efficiency off the office are
Expendable
Items that are used and must be restocked are
Get their name ,address and phone number
When a caller sounds fran c indica ng there is an emergency you should first
