USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its:: Custody
2. What are 4 violations of security and sanctity of the mail: Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive
is:: Deliver 1st Impression
4. Type of communication that can enhance or contradict messages:: Non-Verbal
Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is:: A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?: To instill customer confidence
7. Successful sales transactions occur when the SSA:: Makes an informed mutual decision
with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?: Provide world class service
9. The US Postal Service is the only delivery that reaches:: Every address in the nation 6
days a week
10. An organized workstation creates a more __________________ workpace: Effiecient
11. How a SSA conducts themselves on the job effects the?: Postal Brand
12. An active listening technique used to create a successful transaction is called-
: Clarifying
13. One of the first things a customer notices about a SSA is: Personal Appearance
14. The primary law enforcement for USPS is the: United States Postal Inspection Service (USPIS)
15. Preferred service that usually offer the customer the best value is: Priority Mail
Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer?: Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?: Business
Documents
18. Any mailable item weighing _______ or less can be sent first class mail: 13 oz
19. A Priority Mail Express customer is entitled to a refund if:: Delivered Late
, USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
20. Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is:: Oversized Pricing
21. The max length and girth for Priority Mail is: 108"
22. What type of mail consists of items sent within the United States: Domestic
23. What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6?: Dimensional
24. What can you offer customers for their mailing and shipping needs?: Solutions
25. Which category of products do premier products belong?: Shipping
26. Which category of products does First Class Mail belong: Mailing
27. What type of products are offered to provide the best value to the customer?-
: Premier
28. Which product provides the fastest delivery service?: Express
29. What must customers provide for every item mailed?: Address
30. Which USPS service is automatically included for PME, PM, FCM, Retail
Ground, library mail and media mail: Tracking
31. Which charts are used to calculate PME, PM, and USPS Retail Ground Prices?-
: Zone
32. Change of Address is valid for:: 18 months
33. What service does USPS tracking provide: Date zipcode and time of delivery time or attempted
34. What is the maximum amount of insurance that may be purchased: $5,000
35. When is a recipient's signature required on insured items?: Over $500 value
36. What service does certified mail provide: proof of mailing and the date and time the item was
delivered or delivery was attempted.
37. When would you recommend certified mail over usps tracking: Mailing letter or flat
38. What service would you suggest for a customer that wants to mail a package
and insure it for $9,000: Registered
39. What service would you suggest for a customer that would like to get proof
that an item was naked and received: Certified with signature
40. What service does a return receipt provide: Evidence of delivery, recipient signature
41. What service does signature confirmation provide: Added level of security by requiring
signature
Study online at https://quizlet.com/_d8xmrh
1. Postal service employees operate under a mandate to protect and preserve
the mail paced in its:: Custody
2. What are 4 violations of security and sanctity of the mail: Theft, Open, Damage or Delay
3. The first opportunity for a SSA to start the customer experience on a positive
is:: Deliver 1st Impression
4. Type of communication that can enhance or contradict messages:: Non-Verbal
Communication
5. The approach a SSA can use to engage our customer and ensure needs are
met is:: A+GIST
6. Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?: To instill customer confidence
7. Successful sales transactions occur when the SSA:: Makes an informed mutual decision
with customer on products and services
8. What is the most positive way to impact customer perception of the post
office?: Provide world class service
9. The US Postal Service is the only delivery that reaches:: Every address in the nation 6
days a week
10. An organized workstation creates a more __________________ workpace: Effiecient
11. How a SSA conducts themselves on the job effects the?: Postal Brand
12. An active listening technique used to create a successful transaction is called-
: Clarifying
13. One of the first things a customer notices about a SSA is: Personal Appearance
14. The primary law enforcement for USPS is the: United States Postal Inspection Service (USPIS)
15. Preferred service that usually offer the customer the best value is: Priority Mail
Express and Priority Mail
16. Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer?: Every Door Direct Mail (EDDM)
17. First class mail consists of greeting cards, statements bills and what?: Business
Documents
18. Any mailable item weighing _______ or less can be sent first class mail: 13 oz
19. A Priority Mail Express customer is entitled to a refund if:: Delivered Late
, USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
20. Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is:: Oversized Pricing
21. The max length and girth for Priority Mail is: 108"
22. What type of mail consists of items sent within the United States: Domestic
23. What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6?: Dimensional
24. What can you offer customers for their mailing and shipping needs?: Solutions
25. Which category of products do premier products belong?: Shipping
26. Which category of products does First Class Mail belong: Mailing
27. What type of products are offered to provide the best value to the customer?-
: Premier
28. Which product provides the fastest delivery service?: Express
29. What must customers provide for every item mailed?: Address
30. Which USPS service is automatically included for PME, PM, FCM, Retail
Ground, library mail and media mail: Tracking
31. Which charts are used to calculate PME, PM, and USPS Retail Ground Prices?-
: Zone
32. Change of Address is valid for:: 18 months
33. What service does USPS tracking provide: Date zipcode and time of delivery time or attempted
34. What is the maximum amount of insurance that may be purchased: $5,000
35. When is a recipient's signature required on insured items?: Over $500 value
36. What service does certified mail provide: proof of mailing and the date and time the item was
delivered or delivery was attempted.
37. When would you recommend certified mail over usps tracking: Mailing letter or flat
38. What service would you suggest for a customer that wants to mail a package
and insure it for $9,000: Registered
39. What service would you suggest for a customer that would like to get proof
that an item was naked and received: Certified with signature
40. What service does a return receipt provide: Evidence of delivery, recipient signature
41. What service does signature confirmation provide: Added level of security by requiring
signature
