USPS WINDOW CLERK TEST
Study online at https://quizlet.com/_4smgdm
1. 24 hour clock: end to end process to ensure mail is collected, distributed and delivered
2. Domestic Mail: Consists of items sent within the USA, its territories and possessions including APO/FPO
Offices
3. Domestic Mail Manual (DMM): Set forth the policies regulations and procedures governing domestic
mail services
4. Internatonal Mail Manual (IMM): Set forth the policies regulations and procedures governing
International mail
5. Administrative Support Manual (ASM): Contains policies and procedures for administrative and
support functions within the postal services
6. Policy NET: All Manuals are available online via
7. F101 or F1: Our financial policies and accounting procedures are found in what manual?
8. Publications: Support subjects that cannot be fully addresses in manuals or handbooks are?
9. What manual contains information on when to fly the POW flag (Prisioner of
war): Administrative Support Manual
10. Does the Post Office provide a U.S. flag to Veterans for a fee?: No, it's free for Burial
of Veterans
11. What is the official Source of update to postal policies and procedures? How
often is it printed?: Postal Bulletin, Bi-weekly
12. Where do we find a list of lost or stolen MO's?: Postal Bulletin and POS One
13. What is our postal website?: WWW.USPS.COM
14. Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Sup-
port.: Directives
15. Priority Mail Domestic is delivered in ?: 2-3 days
16. Any mailable item that weighs 13 ounces or less is?: FIRST CLASS MAIL
17. What class of mail does the post office have monopoly on?: FIRST CLASS LETTER MAIL
18. Global Express Guarantee (GXG) is shipped in?: 1-3 days
19. Needs are the driving force behind a customers willingness to interact with
you, learn about products and make a purchase commitment: NEED SATISFACTION
SELLING
1/7
, USPS WINDOW CLERK TEST
Study online at https://quizlet.com/_4smgdm
20. No mailpieces can weigh more than ____ Lbs. or measure more than
_____inches except, Standard Post, can measure up to _____inches: 70 Lbs, 108 inches,
130 inches.
21. What Does EDDM stands for?: EVERY DOOR DIRECT MAIL- Advertise small business at retail.
22. Name the Service Class of Mail that delivers in 1-2 business days: PRIORITY EXPRESS
MAIL
23. What surcharge applies to items/parcels that measure more than 108 but
not more than 130 inches?: OVERSIZE/PARCEL POST (STANDARD POST)
24. PS Form 3816 COD collect deliver must show: The article number
25. If more than 3 Cod articles are mailed at one time the mailer may use PS
form?: PS FORM 3816-AS
26. Dimensional weigh pricing applies only for _________ _______ and zones
___-___?: Prioriry Mail and Zone 5-8
27. Would anything mailed in a priority mail Box flat rate is ever subject to DIM
weight or balloon?: NO
28. This service ensures that mail is delivered only to a specific address or the
addressee agent (for an additional fee): Restricted delivery
29. This extra service provides evidence of the date mail was presented to Post
Office for mailing: Certificate of mailing
30. What is the post Office retail motto for providing the ideal customer experi-
ence?: clean, stocked and friendly every day
31. The U.S. Postal Service is a ___________________?: BUSINESS
32. What 3 "P's" that influence customer perception?: Personal, Professional, Postal
33. What Does G.I.S.T. stand for?: Greet
Inquire
Suggest
Thank
34. What part of G.I.S.T. is were you educate the customer?: Suggest
35. What part of G.I.S.T. is were you ask the HAZMAT question?: Inquire
36. What is the main benefit of the RCE (Retail Customer Experience) program?-
: Test the skill of our retail work force through the eyes of our customer (mystery customer/mystery shopper)
2/7
Study online at https://quizlet.com/_4smgdm
1. 24 hour clock: end to end process to ensure mail is collected, distributed and delivered
2. Domestic Mail: Consists of items sent within the USA, its territories and possessions including APO/FPO
Offices
3. Domestic Mail Manual (DMM): Set forth the policies regulations and procedures governing domestic
mail services
4. Internatonal Mail Manual (IMM): Set forth the policies regulations and procedures governing
International mail
5. Administrative Support Manual (ASM): Contains policies and procedures for administrative and
support functions within the postal services
6. Policy NET: All Manuals are available online via
7. F101 or F1: Our financial policies and accounting procedures are found in what manual?
8. Publications: Support subjects that cannot be fully addresses in manuals or handbooks are?
9. What manual contains information on when to fly the POW flag (Prisioner of
war): Administrative Support Manual
10. Does the Post Office provide a U.S. flag to Veterans for a fee?: No, it's free for Burial
of Veterans
11. What is the official Source of update to postal policies and procedures? How
often is it printed?: Postal Bulletin, Bi-weekly
12. Where do we find a list of lost or stolen MO's?: Postal Bulletin and POS One
13. What is our postal website?: WWW.USPS.COM
14. Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Sup-
port.: Directives
15. Priority Mail Domestic is delivered in ?: 2-3 days
16. Any mailable item that weighs 13 ounces or less is?: FIRST CLASS MAIL
17. What class of mail does the post office have monopoly on?: FIRST CLASS LETTER MAIL
18. Global Express Guarantee (GXG) is shipped in?: 1-3 days
19. Needs are the driving force behind a customers willingness to interact with
you, learn about products and make a purchase commitment: NEED SATISFACTION
SELLING
1/7
, USPS WINDOW CLERK TEST
Study online at https://quizlet.com/_4smgdm
20. No mailpieces can weigh more than ____ Lbs. or measure more than
_____inches except, Standard Post, can measure up to _____inches: 70 Lbs, 108 inches,
130 inches.
21. What Does EDDM stands for?: EVERY DOOR DIRECT MAIL- Advertise small business at retail.
22. Name the Service Class of Mail that delivers in 1-2 business days: PRIORITY EXPRESS
23. What surcharge applies to items/parcels that measure more than 108 but
not more than 130 inches?: OVERSIZE/PARCEL POST (STANDARD POST)
24. PS Form 3816 COD collect deliver must show: The article number
25. If more than 3 Cod articles are mailed at one time the mailer may use PS
form?: PS FORM 3816-AS
26. Dimensional weigh pricing applies only for _________ _______ and zones
___-___?: Prioriry Mail and Zone 5-8
27. Would anything mailed in a priority mail Box flat rate is ever subject to DIM
weight or balloon?: NO
28. This service ensures that mail is delivered only to a specific address or the
addressee agent (for an additional fee): Restricted delivery
29. This extra service provides evidence of the date mail was presented to Post
Office for mailing: Certificate of mailing
30. What is the post Office retail motto for providing the ideal customer experi-
ence?: clean, stocked and friendly every day
31. The U.S. Postal Service is a ___________________?: BUSINESS
32. What 3 "P's" that influence customer perception?: Personal, Professional, Postal
33. What Does G.I.S.T. stand for?: Greet
Inquire
Suggest
Thank
34. What part of G.I.S.T. is were you educate the customer?: Suggest
35. What part of G.I.S.T. is were you ask the HAZMAT question?: Inquire
36. What is the main benefit of the RCE (Retail Customer Experience) program?-
: Test the skill of our retail work force through the eyes of our customer (mystery customer/mystery shopper)
2/7
