FULL QUESTIONS AND ANSWERS GRADED A+
◉ Paradigm Shift. Answer: Recognize and understand importance of
human resources
Catalyst for change in understanding and management of human
resources
◉ Management Dimensions (Skills). Answer: Technical
Conceptual
Human
◉ Technical. Answer: Functional expertise
◉ Conceptual. Answer: Being able to see the big picture and how
different parts of an organization work together
◉ Human. Answer: People skills
◉ Traditional Human Relations Approach. Answer: Theory X
Assumption that employees are lazy and only interested in money
, ◉ Organizational Behavior Approach. Answer: Human behavior
more complicated than just providing good pay, proper working
conditions, and job security
Employees are complex and need more researching before
managing
◉ Status of OB to Reach World Management. Answer: 1/8 Situation
Knowing-Doing Gap
◉ 1/8 Situation. Answer: Only 1/8 of organizations buy into
importance and value of human resources
◉ Knowing-Doing Gap. Answer: The gap between managers
knowing the value of the human factor and strategies to improve
performance but doing nothing about it
◉ Reasons for Knowing-Doing Gap. Answer: Talk but no action
Fear
Internal competition
Poorly designed and complex measurement systems
Reliance on precedent
◉ Evidence Based Management. Answer: Using hard facts and
empirical evidence to make decisions