Assignment 1 Semester 1 2026
Unique number:
Due Date: 28 March 2026
Detailed solutions, explanations, workings
and references.
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, QUESTION 1
a) Management decision, management problem and marketing research
problem
Management decision
Action First Funerals must decide how to improve its market competitiveness and
attract more customers in the funeral services industry while maintaining customer
satisfaction and service quality.
Management problem
The management problem facing Action First Funerals is declining or limited growth
in customer demand for its funeral services due to increasing competition from other
funeral service providers and changing consumer expectations.
Marketing research problem
The marketing research problem is to determine the factors influencing customers’
choice of funeral service providers and to identify what improvements Action First
Funerals can implement to increase customer preference and loyalty.
Marketing research problems focus on gathering information that assists
management in making better decisions (Wiid and Diggines, 2024).
b) Research objectives and research questions
Research objectives
1. To identify the factors that influence customers when choosing a funeral
service provider.
2. To determine customers’ perceptions and satisfaction levels regarding the
services offered by Action First Funerals.
3. To evaluate customer expectations regarding funeral services, pricing and
service packages.
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