MODULE – 1
INTRODUCTION
O P E R AT I O N S M A N A G E M E N T
,
, DEFINITION
• Operations Management (OM) is the management of system
processes that create goods and/or services.
– The creation of goods or services involves transforming
converting inputs into outputs.
– Goods: Physical items produced by business organizations.
– Services: Activities that provide some combination of t
location, form, and psychological value.
INTRODUCTION
O P E R AT I O N S M A N A G E M E N T
,
, DEFINITION
• Operations Management (OM) is the management of system
processes that create goods and/or services.
– The creation of goods or services involves transforming
converting inputs into outputs.
– Goods: Physical items produced by business organizations.
– Services: Activities that provide some combination of t
location, form, and psychological value.
