Post Office Exam 474 With
Questions And Answers
A customer asks questions about shipping choices, but you do not know the
answers. Which would you be most and least likely to do? - correct answer-
Most: Say you do not know about shipping choices and suggest that he look
on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least
likely to do? - correct answer-Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do? - correct answer-
Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you
see two coworkers having trouble with a job. Which would you be most and least
likely to do? - correct answer-Most: Give them only some quick advice so you can
complete your task in time.
,Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you
be most and least likely to do? - correct answer-Most: Explain that the employee
in question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? - correct answer-Most: Tell him Postal
policy prohibits you from giving him mail until a Change of Address form is
submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do? - correct answer-Most: Explain
where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which
would you be most and least likely to do? - correct answer-Most:
Show him proof of delivery and tell him he is responsible for the package once it
is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
, How much experience do you have working directly with customers? - correct
answer-5-10 years
How would your latest manager rate your punctuality compared to other
employees? - correct answer-The very best
How many jobs have you left voluntarily in the last four years? - correct
answer-0
How would your latest manager rate your customer service skills compared to
others? - correct answer-The very best
How would your latest manager rate your performance compared to others
employees? - correct answer-The very best
How many unexcused absences are acceptable before and employee is
disciplined? - correct answer-None
How long were you at your latest job before voluntarily leaving? - correct
answer-I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? - correct
Questions And Answers
A customer asks questions about shipping choices, but you do not know the
answers. Which would you be most and least likely to do? - correct answer-
Most: Say you do not know about shipping choices and suggest that he look
on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least
likely to do? - correct answer-Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do? - correct answer-
Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you
see two coworkers having trouble with a job. Which would you be most and least
likely to do? - correct answer-Most: Give them only some quick advice so you can
complete your task in time.
,Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you
be most and least likely to do? - correct answer-Most: Explain that the employee
in question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? - correct answer-Most: Tell him Postal
policy prohibits you from giving him mail until a Change of Address form is
submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do? - correct answer-Most: Explain
where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which
would you be most and least likely to do? - correct answer-Most:
Show him proof of delivery and tell him he is responsible for the package once it
is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
, How much experience do you have working directly with customers? - correct
answer-5-10 years
How would your latest manager rate your punctuality compared to other
employees? - correct answer-The very best
How many jobs have you left voluntarily in the last four years? - correct
answer-0
How would your latest manager rate your customer service skills compared to
others? - correct answer-The very best
How would your latest manager rate your performance compared to others
employees? - correct answer-The very best
How many unexcused absences are acceptable before and employee is
disciplined? - correct answer-None
How long were you at your latest job before voluntarily leaving? - correct
answer-I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? - correct
