Out PC Pro Certification Exam A.3 Exam 2026/ 2027 Verified Questions and Answers | A+ Graded Study Material (100% correct)

1 Out PC Pro Certification Exam A.3 Exam 2026/ 2027 Verified Questions and Answers | A+ Graded Study Material (100% correct) Out PC Pro Certification Exam A.3 Exam 2026 / 2027 Academic Year Q: Rename the default user account (cisco) with the following parameters: Use the user name Answer: xAdmin.Use the password Admin$0nly (0 = zero).Set the idle timeout to 15 minutes.Set for LAN access only (no WAN access).Allow access only from CorpServer (192.168.0.10). Create a new administrative user with the following parameters:Use the user name mbrown.Use the frst name Mary.Use the last name Brown.Set the user type to Administrator.Use the password St@y0ut! (0 = zero).Set the idle timeout to 15 minutes.Set for LAN access only (no WAN access).Allow access only from the administrator's workstation (192.168.0.21). Select Start. Select All Apps. Select Windows Accessories. Select Internet Explorer. In the URL field, type 198.28.56.18 and press Enter. In the Username field, enter cisco. In the Password field, enter cisco to log in to the Security Appliance Configuration utility. Select Log In. 2 Q: Rename the default user account as follows: Answer: From the Getting Started (Basic) page, select Change Default Admin Password and Add Users. Select Edit for the cisco username. In the User Name field, enter the new username. Select Check to Edit Password. Enter the current logged in administrator password. Enter the new password. Re-enter the new password to confirm the new password. Enter the idle timeout; then click Apply. Q: Create a new administrative user as follows: Answer: Select Add to add another user. In the User Name field, enter the username. Enter the first name. Enter the last name. From the User Type drop-down list, select Administrator. Enter the password. Re-enter the password to confirm the new password. Enter the idle timeout; then click Apply. 3 Q: Edit user policies as follows: Answer: Under Edit User Policies, select Login to configure a login policy. Select Deny Login from WAN Interface; then click Apply. Repeat steps 11a-11b for the other user. Define network access as follows: Under Edit User Policies, select By IP to configure IP address restrictions for login. Select Add. In the Source Address Type field, make sure IP Address is selected. In the Network Address/IP Address field, enter the appropriate IP address; then click Apply. Select Allow Login only from Defined Addresses. Click Apply to close the dialog. Repeat steps 12a-12f for the other user. Q: Use the image below to answer this question. Answer: The list on the left identifies the interfaces and IP addresses on a router using Network Address Translation (NAT). Match the interface type and IP address on the left with the corresponding port on the router. Items on the left can be used once, more than once, or not at all. A. Interface - Private Interface 4 C. IP Address - 172.25.10.1 B. Interface - Public Interface D. IP Address - 198.28.56.2 Q: Complete this lab as follows: Answer: Configure a static route to the 10.0.0.0/8 network (LAX). Configure a default route to the internet. Save your changes to the startup-config file. At the prompt, enter: SFOenable SFO#configure terminal SFO(config)#ip route 10.0.0.0 255.0.0.0 172.17.12.98 SFO(config)#ip route 0.0.0.0 0.0.0.0 160.12.99.1 SFO(config)#exitSFO#copy run start Press Enter. Press Enter to save your changes. 5 Q: Use the image below to answer this question. Answer: In your role as network administrator you need to make sure the branch manager can access the network from the PC in her office. The requirements specify that you: Use a network device that provides wireless access to the network for her mobile device. Connect the network device to the Ethernet port in the wall plate. Use a wired connection from the PC to the network device. Use cables that support Gigabit Ethernet. The list on the left identifies several cable types and devices that could be used for this scenario. Drag the appropriate cable type or device on the left to the corresponding location identified in the image. Note: Items on the left may be used more than once. Cable A - Category 5e Ethernet Cable Network Device - Wireless Ethernet Router Cable B - Category 5e Ethernet Cable 6 On the CorpServer computer in the Networking Closet, create a DHCP IPv4 scope using the following parameters:Scope name: SubnetAddress range: 172.25.10.60 to 172.25.10.85Length: 16Subnet mask: 255.255.0.0Exclusions and delays: Do not setLease duration: Accept the default durationScope option for the Router (default gateway): 172.25.10.1Parent domain: Do not setScope option for DNS servers: 163.128.78.93WINS Servers: Do not set On CorpDHCP, activate the Subnet scope. On Gst-lap in the Lobby, confirm the DHCP scope settings by configuring the local area connection to obtain its IP and DNS addresses automatically from the DHCP server. easy Q: In this lab, your task is to perform the following: Answer: Read each email and determine if it is legitimate. Delete any emails that are attempts at social engineering. Keep any emails that are safe. Microsoft Windows Update CenterNew Service PackPhishingDelete Human ResourcesEthics VideoSafeKeep Online Banking DepartmentPayment PendingPhishingDelete Grandma JacklinFW: FW: FW: Virus Attack WarningHoaxDelete Emily SmithWebsite UpdateSpear PhishingDelete 7 Sara GoodwinWow!!Malicious AttachmentDelete Grandma JacklinFree Airline TicketsHoaxDelete Joe DavisRe: Lunch Today?Malicious AttachmentDelete Human ResourcesIMPORTANT NOTICE-Action RequiredSafeKeep Executive RecruitingExecutive JobsWhalingDelete Activities CommitteePumpkin ContestSafeKeep Robert WilliamsPresentationSafeKeep Q: In this lab, your task is to configure the external vEthernet network adapter with the following IPv6 address: Prefix: 2620:14F0:45EA:0002 Interface ID: 192:168:10:10 Subnet prefix length: 64 Use ipconfig to verify the information. Right-click the network icon in the notification area and select Open Network and Sharing Center. On the left, select Change adapter settings. 8 Right-click the vEthernet (External) adapter and select Properties. Select Internet Protocol Version 6 (TCP/IPv6). Select Properties. Select Use the following IPv6 address. In the IPv6 address field, enter 2620:14F0:45EA:0002:192:168:10:10 as the IPv6 address. Q: In the Subnet prefix length field, enter 64. Click OK. Click Close. Right-click Start and select Command Prompt (Admin) to verify the address configuration. Enter ipconfig /all and view the IPv6 Address. Inspect the activity lights on the switch to find the connection that is not lit or blinking. Select the cable plugged into the connection and make note of the switch port number and the label on the patch panel. Remove the bad cable and plug a new cable from the Shelf into the switch and the patch panel. (The new cable must be the same type of cable you just removed.) If the replacement is a good cable, the link light will be lit and blinking on the switch. 9 Go to the Support Office and open the Network and Sharing Center on the workstation to make sure the connection issue is resolved. Actions you were required to perform: Replace the patch cable for the Support Office in Networking Closet Confirm the Support computer is connected to the Internet Use the following troubleshooting tools to diagnose the problem in the network: The ping command utilityThe network activity lights for all networking devicesThe Network and Sharing Center in the Windows 10 or Windows 2016 operating system As necessary, use the known good spares on the Shelf to fix the problem. Use the troubleshooting tools to confirm the resolution of the problem. Actions you were required to perform: Replace the patch cable for Office 1 in Networking Closet Confirm the Office1 computer is connected to the Internet Unplug the patch cable from the Off 1 port on the patch panel and from Port 3 on the switch. (Leave the cable on the bench.) Change the settings on the wireless access point using:SSID: PoliceVan (the SSID name is case sensitive).Authentication: WPA2-PSK.Encryption: AES.Security key: 4WatchingU (the security key is case sensitive). Change the wireless access point's administrator authentication credentials from their defaults using the following settings:Username: @dm1nPassword: StayOut! (O is the capital letter O).Do not save the credentials in Internet Explorer. 10 Configure the laptop to connect to the wireless network and save the wireless profile settings as listed above. easy Configure both serial links to use PPP encapsulation. On RouterA, configure a username for RouterB using the password cisco. On RouterB, configure a username for RouterA using the password cisco. Save your changes on both routers. Use the copy running-config startup-config command to save the current running configuration to the startup configuration file. Select RouterA. Press Enter. At the prompt, enter: RouterAenable RouterA#config t RouterA(config)#interface s0/0/0 RouterA(config-if)#encapsulation ppp RouterA(config-if)#exit RouterA(config)#username RouterB password cisco Press Ctrl + Z. At the prompt, enter: RouterA#copy run start Press Enter. Press Enter to save your changes. From the diagram, select RouterB. 11 Press Enter. At the prompt, enter: RouterBenable RouterB#config t RouterB(config)#interface s0/0/1 RouterB(config-if)#encapsulation ppp RouterB(config-if)#exit RouterB(config)#username RouterA password cisco Press Ctrl + Z. At the prompt, enter:RouterB#copy run start Press Enter. Press Enter to save your changes Lori wants to set up a SOHO network in her apartment. The apartment comes with a Gigabit Ethernet network already installed. Lori's notebook computer has an integrated wireless network adapter. Her printer has an Ethernet card, but is not wireless enabled. Your task is to select the appropriate devices and cables (without spending more than necessary) to set up a network that provides wireless access for Lori's laptop and wired access for her printer. Match the labels for the components on the left to the locations where they need to be installed in Lori's home office on the right. 1. Connect to the Gigabit Ethernet Network F. Cat5e Cable 2. Network Device A. Wireless Ethernet Router 12 3. Cable Connection to Printer F. Cat5e Cable From the IT Administrator workstation (named ITAdmin), use the tracert command to identify the devices in the path between itself and a remote computer on the Internet which has an IP address of 206.8.28.127. How many routers are in the path between ITAdmin and the remote computer? What is the default gateway address for ITAdmin? What is the IP address of the last router in the path between ITAdmin and the remote computer? Click the Done button when you have found the information you need to answer the questions. How many routers are in the path between ITAdmin and the remote computer? - 6 What is the default gateway address for ITAdmin? - 172.25.10.1 What is the IP address of the last router in the path between ITAdmin and the remote computer? - 73.44.216.19 Configure the IPv4 settings for the Local Area Connection network connection to use the following DNS server addresses: Preferred DNS server: 67.138.54.120First alternate DNS server: 207.225.209.77Second alternate DNS server: 199.5.157.131 13 Have Dorm-PC validate the static DNS server information. In the notification area, right-click the Network icon and select Open Network and Sharing Center. Select Ethernet. Select Properties. Select Internet Protocol Version 4 (TCP/IPv4). Select Properties. Select Obtain an IP address automatically. Select Use the following DNS server addresses to manually configure the DNS server addresses. Select Advanced to configure more than two DNS server addresses. Select the DNS tab. Select Add to configure DNS server addresses. Enter the DNS server address. Select Add. Repeat steps 10-12 to configure additional DNS server addresses. Click OK. Select Validate settings upon exit; then select OK. Click Close to close Ethernet Properties. Click Close to close Ethernet Status. In this lab, your task is to complete the following: Enable Remote Desktop on the ITAdmin workstation in the IT Administration. Allow the CorpNetAdmin-2 account to connect using a Remote Desktop connection. 14 Enable the IPS on the LAN and DMZ interface. Manually update the IPS signature using C:signatures Configure the NSA to automatically update the signature in the future.User name: Password: Upd@teN0w (0 is zero.) Set the IPS policy to detect and prevent all known threats. Actions you were required to perform: Allow Remote Desktop connections on ITAdmin Allow CorpNetAdmin-2 to connect using Remote Desktop Right-click Start and select System. Select Remote settings. Select either option to enable Remote Desktop connections. Click Select Users to authorize users for Remote Desktop. Select Add. Enter the user account name; then select OK. Click OK. Click OK. se the following troubleshooting tools to diagnose the problem in the network:The ping command line utilityThe network activity lights for all networking devicesThe Network and Sharing Center in the Windows 10 or Windows 2016 operating system Fix the problem. Use the known good spares on the Shelf as necessary. Use the troubleshooting tools to confirm the problem's resolution. Open the computer case in the IT Administration office. 15 Add the known good spare NIC. Connect the cable to the new NIC and power on the workstation. Confirm a connection to the internet in the Network and Sharing Center. 3.1.3 Practice Questions 3.1 Cases And Form Factors You want to build a computer that can stand upright on a desk and takes up the least amount of space possible. Micro-ATX slim tower Which of the following motherboard form factors BEST allows for low-consumption power supplies? Mini-ITX You decided to upgrade your PC with a faster processor. To do this, you ordered a new motherboard over the Internet that supports the processor you want to use. When it arrives, you discover that the motherboard uses the Micro-ATX form factor. Your current case is an ATX mid-tower with a standard ATX motherboard inside. What steps must be taken for the Micro-ATX motherboard to work in the ATX case? 16 No additional steps are necessary, the Micro-ATX motherboard can be installed in the ATX case. Which of the following form factors does not have expansion slots on the motherboard, but instead uses a riser card for expansion cards? nlx A - Mini-ITX Tower B - Micro-ATX Slim Tower C - Micro-ATX Tower D - ATX Mid-Tower E - ATX Full-Tower You need to purchase a case that meets the following criteria: Compatible with most form factors At least two external and internal bays Good balance of size and space Which case type should you purchase? 17 You work as the IT administrator for a small corporate network. One of the company employees needs to add an additional PCI card to the motherboard in a small form factor case. When you open the computer, you see that the card purchased will not fit due to the card's height. Which of the following is the BEST method for using the newly purchased card? Use a riser card to allow the new card to be installed parallel to the motherboard. 3.2.6 Practice Questions 3.2 Power Supplies A computer's power supply converts mains AC to low-voltage regulated DC power for the internal components of a computer. You are building a new computer. You are deciding which type of power supply to install. Which of the following definitions BEST describes a valid type of power supply? A dual-rail power supply provides separate rails (PCB traces) used to balance the power load between multiple circuits, which prevents any one circuit from becoming overloaded. You are building a new computer from both new and used parts. The video card is a PCIe video card that requires an 8-pin power connector. However, your power supply doesn't have an 8-pin PCIe power connector. Which solution would be the least expensive option for your system? The wattage requirement for each individual circuit uses formula W = V x A 18 The watt rating indicates how much power can be supplied to various devices. Your company relocated you from the United States to their United Kingdom office in London. You brought your personal computer with you and are in the process of setting it up. Your computer was previously configured to receive 115 VAC, but the electricity in London uses 230 VAC. Which of the following would allow your computer to run on 230 VAC? Inspect the power supply unit for a manual voltage switch and move it to 230 VAC otherwise no action is necessary. You need to replace the power supply in your home desktop computer. Which of the following specifications are the most likely to affect your power supply choice? (Select THREE). Form factor Output wattage Type and number of connectors You are servicing a client's computer that has been randomly restarting. You decide to test the power supply using a multimeter. You connect the positive lead to the yellow wire on one of the Molex connectors. Which of the following BEST describes the action you should take based on the multimeter reading shown below? 19 Replace the power supply because it is failing. An employee submitted a support ticket stating that her computer will not turn on. Which of the following troubleshooting steps should you take first? (Select TWO). Make sure the power cord is plugged into the wall. Make sure the surge protector is turned on. You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the red wire is +5.1 volts. What should you do? Nothing. The power supply is working normally. You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the yellow wire is +10.1 volts. What should you do? Replace the power supply. You have a desktop computer that uses a 250-watt power supply. You recently added a four-disk RAID 10 array to the system, and now it spontaneously shuts down. Which of the following would MOST likely rectify this issue? Upgrade to a power supply that provides more watts. 20 You need to replace the power supply in your home desktop computer. As you choose the replacement power supply, which of the following specifications are the MOST likely to affect your choice? (Select THREE). Processor connector Form factor Output wattage You are trying to troubleshoot a desktop power supply issue using a voltmeter. Which of the following options are the MOST common voltages produced by the power supply? (Select TWO). 1. +/- 12v 2. +/- 5v You have a laptop with a dual-core processor that has the following characteristics: · 1024 KB L2 cache · 125 Watts · 45nm process size You want to upgrade the processor to one that uses less power. Which of the following characteristics would MOST likely identify a processor that uses less power? 90 watts 21 You have a desktop computer that you want to upgrade. You add several internal components and external components. You realize that you need to ensure that your power supply can support all of the new devices. Which of the following power supply ratings BEST describes the rating used to determine this? Watt rating 3.3.6 Practice Questions 3.3 Motherboards & Buses Which function does a motherboard's chipset perform? Facilitates communication between the processor, memory, and peripheral devices Which expansion slot is best for high-end dedicated video cards? PCIe x16 CMOS battery - Maintains an accurate system time and date, even when the power is off. Expansion slots - Allows additional features and capabilities to be added to the motherboard. 22 Southbridge - Houses the PCI bus controllers and communicates with the super I/O controller. Flash memory - Contains firmware that is used to configure motherboard settings and initialize devices Northbridge - Controls communication between the CPU, memory, and high speed graphics bus. Non-volatile BIOS memory - Stores custom configuration settings made by the user. Consider the following diagram of a typical motherboard. Drag the label on the left to the letter on the right that best identifies the associated connector. A - PCI B - PCIe x16 C - PCIe x1 D - Case fan power E - CPU power F - CPU 23 G - Memory H - Power supply I - SATA J - Front/top panel K - USB L - IEEE 1394 Consider the expansion and memory slots highlighted on the motherboard diagram below. Select the PCI, PCIe x16, and PCIe x1 slots. (Select FOUR). Select first two and last two slots Consider the connectors highlighted on the motherboard diagram below. Select the CPU socket and CPU power connector. (Select TWO). See Picture Consider the connectors highlighted on the motherboard diagram below. Select the USB connectors. (Select ONE). 24 See Picture You have a computer system with a dual-core processor. You would like to upgrade to a quad core processor, but you don't want to replace the motherboard. Which of the following steps SHOULD you perform first? Read the motherboard documentation to identify which processors are supported. You are in the process of installing a motherboard in a system case. Which of the following objects should you place between the motherboard and the system case? Standoffs Which of the following objects is installed between the back side of the system case and the motherboard's ports? I/O shield Which of the following connectors are part of the system case and connect to header pins on the motherboard? (Select two.) Power Switch HDD LED Activity Which of the following is an advantage of purchasing a motherboard with integrated graphics 25 and audio? Lower overall system cost Which of the following BEST describes the chipset? Facilitates communication between the processor, memory, and peripheral devices. You have just finished replacing the motherboard in your friend Ethan's computer with the same type of motherboard it originally had. You tested the motherboard by powering it on and verifying that the operating system started, and his applications were working. Now Ethan is complaining that his computer no longer recognizes his external hard drive. Which of the following is MOST likely causing the external hard drive not to function? The USB front panel connector was not properly connected. 3.4.5 Practice Questions 3.4 Motherboard Troubleshooting A user calls to complain that her computer is behaving erratically. Some days it functions correctly, and other days, it crashes frequently. Sometimes, the system won't boot at all. You open the system case and notice the following: · Two of the mounting screws are missing from the system hard disk drive. 26 · The system uses memory modules from several different manufacturers with mismatched capacities. · Several capacitors on the motherboard are bulging and have a brown liquid oozing from them. · The chassis fan on the front of the case is oriented to blow air into the system. What should you do? Replace the motherboard When you try to boot your computer, it hangs after POST. When you access the UEFI setup program, you see that the date is several years behind, and the time is set to 12:01 a.m. Which of the following is the MOST likely cause of this behavior? The motherboard battery has failed After arriving at work, you turn on your computer to begin your day. Instantly, you see smoke and smell a strange odor coming from the computer. Which of the following would be the MOST important action to take? After arriving at work, you turn on your computer to begin your day. Instantly, you see smoke and smell a strange odor coming from the computer. Which of the following would be the MOST important action to take? 3.5.9 Practice Questions 3.5 Processors 27 You have a computer with a dual-core 64-bit processor that uses the x86-x64 instruction set. You want to install the 32-bit application on the computer. Which of the following BEST describes the action you should perform? Install the application normally When using Intel chips, which of the following features BEST allows a single processor to run two threads in parallel instead of processing single threads linearly? Hyper-threading Which of the following refers to placing two processors on a single processor chip or die? Multi-core Which of the following is a characteristic of a multi-processor system? Multiple processor sockets on the motherboard Assuming all other processor specifications are the same, which of the following processor sizes will consume the least amount of power? 32 mn 28 Brian is a new employee on the development team. As part of his job, he runs three virtual machines (VMs) on his computer. Each VM runs a different Windows license. After a while, Brian notices that his VMs are not running as fast as he thought. He has asked you to explore the issue. Which of the following BEST describes why Brian's VMs are running slowly? Brian's computer has a single-core CPU configured to use hyper-threading Which of the following BEST describes the purpose of a CPU socket? A CPU socket is a single connector between a microprocessor and the motherboard. You are in the process of purchasing several new computers to replace broken or outdated computers. After much research, you have determined to purchase computers that use AMD sockets. Which of the following BEST describes an AMD and why you would select this option? (Selec Typically, an AMD uses a Pin Grid Array (PGA) socket type Typically, AMD chips are less expensive You have been using the same computer for several years. To extend its service life, you decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor supported by the motherboard. However, when you start the computer, it beeps regularly, nothing is displayed on the screen, and it doesn't start. While troubleshooting this computer, which of the following would be BEST to try first? 29 Update the UEFI firmware You have been using the same computer for several years. To improve performance, you decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor supported by the motherboard. However, when you try to start the computer, it beeps regularly, and nothing is displayed on the screen. Which of the following actions would MOST likely rectify this issue? (Select TWO). Flash the UEFI firmware Reinstall the old processor in the motherboard Your motherboard has two memory slots and supports a maximum of 8 GB of RAM. You are using a 32-bit version of Windows. After installing two 4 GB modules and booting your system, you find that Windows only recognizes 3.5 GB of RAM. Which of the following would MOST likely fix this issue? Upgrade to a 64-bit version of Windows Your computer has one single core processor installed. The motherboard supports processors with up to four cores. You want to upgrade your computer to a quad-core system. Which of the following will be part of your configuration? Replace the existing processor 30 You would like to upgrade the processor in your system to a 64-bit processor. Which of the components will you most likely need to upgrade as well to take full advantage of the new processor? Operating system You are a high school student learning about computers and how to build them. As a class project, you have built a new computer. You power on your computer and begin to configure the system. After a short while, you notice smoke coming from the PC, and shortly after that, the computer stops working. After removing the computer case, you see that the CPU and surrounding areas are burnt and very hot. You realize that the costly mistake you made was not using a heat sink. When rebuilding your computer, which of the following cooling systems would MOST efficiently remove heat from the CPU Active heat sink, thermal paste, liquid pipes, and fan You work at a computer repair store. You just upgraded the processor (CPU) in a customer's computer. The computer starts, but it shuts down shortly after starting Windows. Which of the following is MOST likely causing the computer to automatically shut down? The fan has no power 3.6.5 Practice Questions 3.6 Processor Troubleshooting 31 A few of your employees have complained that their computers sometimes shut down spontaneously. You have noticed that these employees all work in a part of the building where the air condition does not adequately cool the room. These employees also use CPU-intensive programs. You suspect that the spontaneous shutdowns are caused by overheating. Which of the following is the SIMPLEST way to monitor the temperature of the computer's CPU? Viewing the temperature from within the BIOS Zoey has brought her computer in for servicing. When she dropped off her computer, she mentioned that her computer will sometimes spontaneously reboot and freezes occasionally. Which of the following is the MOST likely cause of this problem? Overheated CPU Since it has no moving parts, a CPU will usually work properly for several years. Which of the following is a common factor that MIGHT cause a CPU to fail prematurely? Electrostatic discharge To improve system performance, you have configured a motherboard to run with a higher multiplier than what the CPU is specified to use. Since doing this, the system has become unstable and crashes frequently. 32 To restore system stability, which of the following should be completed? Back off the overclocking settings until the system runs in a stable manner. You have just upgraded the CPU on your computer. You consulted the motherboard documentation to make sure the CPU is compatible with the motherboard. However, when you turned the system on, it locks up shortly after startup. While troubleshooting this issue, which of the following are the BEST steps to try first? (Select TWO). Look for something that could be causing the new CPU to overheat Make sure the CPU is seated properly, oriented properly, and locked into the socket. After working without problems for a couple of years, your computer has begun to lock up. You suspect that it is a thermal issue, but you can't find any component that is not functioning correctly. You have not replaced the CPU or installed any new devices. The CPU cooling fan and the power supply fan are working properly. The lock-ups are happening with increasing frequency. Which of the following is the MOST common condition that might explain these symptoms? An accumulation of dust has gradually built up. Your system crashes at various times: sometimes on startup, sometimes when running a software application, sometime when a certain group of applications is running. You suspect a malfunctioning CPU, but none of the common issues seem to be present. You have not 33 configured overclocking. There is no overheating. The CPU is seated correctly and locked into its socket. What can you do to definitively determine if the CPU is causing the system crashes? Replace the suspect CPU with a known good CPU of the same make and model. The power connector for the fan was not connected to the motherboard The heat sink and fan were not installed correctly You have just finished upgrading the CPU in your desktop system. After running for about 15 minutes, the system spontaneously shuts down. Which steps should you take to begin troubleshooting the issue? (Select TWO). Check the CPU fan power Check the thermal shutdown threshold in the BIOS You work at a computer repair store. You just upgraded the processor (CPU) in a customer's Windows-based computer. The customer purchased the latest AMD Phenom II processor, and you installed it in the computer. When you power the computer on, you only see a blank screen. Which of the following is MOST likely causing the computer displaying a blank screen? (Select TWO). The CPU is bad. 34 The CPU is not supported by BIOS Steve, a computer technician, received a helpdesk ticket for a computer that will not start. When Steve powered the computer on, there was one long and two short beeps. Which of the following programs is reporting this error condition? POST 3.7.6 Practice Questions 3.7 Memory Your motherboard has sockets for 184-pin DIMM RAM. Which type of RAM should you install? DDR What is the approximate bus speed of DDR2 memory rated at PC2-5300? 333 MHz Assuming the same operating frequency, what are the advantages of DDR3 over DDR2? (Select TWO.) DDR3 uses less power than DDR2 35 DDR3 doubles the data transfer rate of DDR2 Which of the following memory ratings identifies the fastest memory? DDR3-1600. Which memory rating identifies the fastest memory? DDR3-2000. Which of the following BEST describes the theoretical capacity of a DDR4 standard system memory module? 512 GB. Assuming the same operating frequency, what advantages does DDR4 have over DDR3? (Select TWO.) DDR4 Doubles the data transfer rate of DDR3 DDR4 uses less power than DDR3 Which of the following are terms used to identify memory modules? DIMM 36 A customer needs to use several applications. Currently, the computer cannot keep all the necessary applications open at the same time. Which of the following components should you consider upgrading? Memory Consider the memory modules shown in the image below. Drag the label on the left and drop it on the letter on the right that best identifies the associated memory module form. A. DDR DIMM B. DDR3 DIMM C. DDR4 DIMM D. DDR2 DIM E. 200-pin SODIMM F. 144-pin SODIMM G. UniDIMM 37 You have just received an order of various system components from an order you placed several weeks ago. One of the components is labeled as SODIMM memory. For which of the following was this memory MOST likely purchased? Laptop computers. A laptop that you previously purchased was shipped with SODIMM memory to accommodate the laptop's form factor. You would now like to upgrade the memory. Which of the following is an upgrade to the SODIMM standard? UniDIMM Create an action plan. Listen to exam instructions You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform next? Answer Document the problem. Create an action plan. 38 Fix the problem. Determine whether escalation is required. Perform a backup. A user reports that her system is running slowly when saving files. You determine that you'll need to upgrade her hard disk. You identify the components that are required and schedule the repair for later that afternoon. Which of the following steps have you forgotten in your troubleshooting process? Answer Verify system functionality. Create an action plan. Perform a backup. Implement the solution. 39 Create a hypothesis. As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed. Which of the following is the BEST next step? Answer Identify what has changed. Determine the appropriate fix. Gather information. Create a hypothesis. Implement the fix. Document the solution. A user reports that the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. 40 Which of the following troubleshooting strategies should you perform next? Answer Test the solution. Identify the problem. Establish what has changed. Document the solution. Determine if escalation is needed. You are a first-line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that the problem is with a network server. Which of the following actions should you perform next? Answer Document the problem. Fix the problem. 41 Create an action plan. Determine if escalation is needed. Check the manufacturer's website for information about the error. Listen to exam instructions You've just installed a new USB card reader on your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. Which of the following actions should you perform FIRST? Answer Uninstall the device and then reinstall it. Check the manufacturer's website for information about the error. Install the device on another computer. Replace the card reader with a new device. 42 Gather information. As an IT technician for your company, you are in the process of setting up several servers in your network. During the process, one of the servers was misconfigured and is having trouble synchronizing information with the other servers. Which of the following is the BEST next step? Answer Gather information. Implement the fix. Create a hypothesis. Identify what has changed. Determine the appropriate fix. Test the solution. A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to 43 the card. Which of the following actions should you perform NEXT in your troubleshooting strategy? Answer Implement preventative measures. Test the solution. Document the solution. Explain what you did to fix the problem. Educate the user as to how the problem was resolved and verify that they are satisfied with the results. A user sends a print job to a network printer, and it prints page after page of random characters. He calls the help desk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution. Which of the following actions should the technician perform next? Answer 44 Upgrade to a newer printer that uses embedded drivers. Write an email to the user's supervisor and insist that he train his employees on how to use the network printer. Educate the user as to how the problem was resolved and verify that they are satisfied with the results. Disable the network printer until users learn to use the correct drivers. Formally close the incident in any job tracking tool. Test the solution. A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. Which of the following actions should you take next? Answer Create an action plan. 45 Determine if escalation is necessary. Test the solution. Document the problem and solution.