Communications Exam 2 Test Bank
Sets Questions with Correct Answers
D - ANSWERSThe charge nurse is working with a group of staff nurses on a hospital
unit. When delegating to the staff nurses, the charge nurse determines that there is
conflict among the group. The charge nurse should
a.
wait for the staff nurses to discuss the problems that are related to the conflict.
b.
perform simultaneous activities when listening to the staff nurses.
c.
present the staff nurses with documented data that is irrelevant to the conflict.
d.
briefly summarize when providing the staff nurses with feedback.
C - ANSWERSWhich of the following is true about the relationship between physicians
and nurses?
a.
Only the physician is responsible for fostering good physician-client communication.
b.
The physician and nurse should not engage in open dialogue.
c.
The relationship between the physician and the nurse remains an evolving process.
d.
Few nurses encounter problems in the physician-nurse relationship.
D - ANSWERSThe nurse is scheduled for a yearly evaluation by the nursing supervisor.
When planning for this meeting, the nurse should recognize the importance of
a.
scheduling the evaluation during a time when anxiety level is high.
b.
becoming reactive when faced with constructive criticism.
c.
demonstrating defensiveness when discussing the evaluation with the supervisor.
d.
listening carefully during the evaluation and paraphrasing constructive criticism.
C - ANSWERSWhen supervising an unlicensed assistive personnel (UAP), the nurse
offers unwarranted criticism that causes the UAP to feel defensive. The initial response
by the UAP should be to
a.
verbally defend against the unwarranted criticism.
b.
,allow the nurse to continue to project unwarranted criticism.
c.
recognize the unwarranted criticism.
d.
recognize that the unwarranted criticism must be directly related to the actual behavior
that is being criticized.
C - ANSWERSWhen involved in conflict, the nurse recognizes that
a.
sharing feelings about the conflict with others will increase its intensity.
b.
conflict generally decreases anxiety.
c.
differences in age can cause friction and make relationships less collaborative.
d.
it is always appropriate to seek peer negotiation when conflict is personal in nature.
B - ANSWERSThe nurse manager is working on strategies to turn conflict into
collaboration by creating a climate in which participants view negotiation as a
collaborative effort. In order to accomplish this goal, the nurse manager works to
promote
a.
offering of feedback on an infrequent basis.
b.
clarification of role expectations.
c.
minimal participation in organizational interdisciplinary groups.
d.
absence of role-modeling behaviors related to communication.
D - ANSWERSThe nurse manager recognizes a need to take steps to promote conflict
resolution among health care team members on a nursing unit. In order to promote
conflict resolution, the nurse manager should
a.
solicit the perspectives of only the nurses.
b.
encourage manipulation among group members.
c.
promote criticism of individuals within the group.
d.
depersonalize conflict situations.
C - ANSWERSThe charge nurse is working on a unit where a nurse is frequently late for
work. The charge nurse addresses the behavior by telling the nurse, "It is necessary for
you to be here on time from now on." This is an example of what type of constructive
criticism?
, a.
Expressing sympathy
b.
Describing the behavior
c.
Stating expectations
d.
Listing consequences
C - ANSWERSThe nurse manager is working with staff members to promote conflict
resolution. The nurse manager recognizes that additional teaching is warranted when a
staff member states,
a.
"I will solicit the perspectives of others."
b.
"I will remember to criticize ideas, not people."
c.
"I will demonstrate manipulation when working with others."
d.
"I will avoid becoming emotional when discussing the conflict."
D - ANSWERSA student nurse is learning about strategies to remove barriers to
communication with other professionals and how to deal with disrespectful or disruptive
behaviors. The nursing instructor recognizes that additional instruction is needed when
the student nurse states which of the following?
a.
"I will learn conflict resolution skills."
b.
"I will establish common communication expectations and skills."
c.
"I will work toward creating a culture of mutual respect when working within the health
care system."
d.
"I will engage in distorted, rather than open, communication to avoid offending others."
- ANSWERSThe nurse recruiter recognizes that collegial relationships are an important
determinant of success as professionals enter nursing practice. When interviewing
candidates for nursing careers, the nurse recruiter focuses on communication qualities
that are important in developing a support system. Which of the following attributes best
demonstrate desirable communication qualities? (Select all that apply.)
a.
Integrity
b.
Internalizing
c.
Respect for others
Sets Questions with Correct Answers
D - ANSWERSThe charge nurse is working with a group of staff nurses on a hospital
unit. When delegating to the staff nurses, the charge nurse determines that there is
conflict among the group. The charge nurse should
a.
wait for the staff nurses to discuss the problems that are related to the conflict.
b.
perform simultaneous activities when listening to the staff nurses.
c.
present the staff nurses with documented data that is irrelevant to the conflict.
d.
briefly summarize when providing the staff nurses with feedback.
C - ANSWERSWhich of the following is true about the relationship between physicians
and nurses?
a.
Only the physician is responsible for fostering good physician-client communication.
b.
The physician and nurse should not engage in open dialogue.
c.
The relationship between the physician and the nurse remains an evolving process.
d.
Few nurses encounter problems in the physician-nurse relationship.
D - ANSWERSThe nurse is scheduled for a yearly evaluation by the nursing supervisor.
When planning for this meeting, the nurse should recognize the importance of
a.
scheduling the evaluation during a time when anxiety level is high.
b.
becoming reactive when faced with constructive criticism.
c.
demonstrating defensiveness when discussing the evaluation with the supervisor.
d.
listening carefully during the evaluation and paraphrasing constructive criticism.
C - ANSWERSWhen supervising an unlicensed assistive personnel (UAP), the nurse
offers unwarranted criticism that causes the UAP to feel defensive. The initial response
by the UAP should be to
a.
verbally defend against the unwarranted criticism.
b.
,allow the nurse to continue to project unwarranted criticism.
c.
recognize the unwarranted criticism.
d.
recognize that the unwarranted criticism must be directly related to the actual behavior
that is being criticized.
C - ANSWERSWhen involved in conflict, the nurse recognizes that
a.
sharing feelings about the conflict with others will increase its intensity.
b.
conflict generally decreases anxiety.
c.
differences in age can cause friction and make relationships less collaborative.
d.
it is always appropriate to seek peer negotiation when conflict is personal in nature.
B - ANSWERSThe nurse manager is working on strategies to turn conflict into
collaboration by creating a climate in which participants view negotiation as a
collaborative effort. In order to accomplish this goal, the nurse manager works to
promote
a.
offering of feedback on an infrequent basis.
b.
clarification of role expectations.
c.
minimal participation in organizational interdisciplinary groups.
d.
absence of role-modeling behaviors related to communication.
D - ANSWERSThe nurse manager recognizes a need to take steps to promote conflict
resolution among health care team members on a nursing unit. In order to promote
conflict resolution, the nurse manager should
a.
solicit the perspectives of only the nurses.
b.
encourage manipulation among group members.
c.
promote criticism of individuals within the group.
d.
depersonalize conflict situations.
C - ANSWERSThe charge nurse is working on a unit where a nurse is frequently late for
work. The charge nurse addresses the behavior by telling the nurse, "It is necessary for
you to be here on time from now on." This is an example of what type of constructive
criticism?
, a.
Expressing sympathy
b.
Describing the behavior
c.
Stating expectations
d.
Listing consequences
C - ANSWERSThe nurse manager is working with staff members to promote conflict
resolution. The nurse manager recognizes that additional teaching is warranted when a
staff member states,
a.
"I will solicit the perspectives of others."
b.
"I will remember to criticize ideas, not people."
c.
"I will demonstrate manipulation when working with others."
d.
"I will avoid becoming emotional when discussing the conflict."
D - ANSWERSA student nurse is learning about strategies to remove barriers to
communication with other professionals and how to deal with disrespectful or disruptive
behaviors. The nursing instructor recognizes that additional instruction is needed when
the student nurse states which of the following?
a.
"I will learn conflict resolution skills."
b.
"I will establish common communication expectations and skills."
c.
"I will work toward creating a culture of mutual respect when working within the health
care system."
d.
"I will engage in distorted, rather than open, communication to avoid offending others."
- ANSWERSThe nurse recruiter recognizes that collegial relationships are an important
determinant of success as professionals enter nursing practice. When interviewing
candidates for nursing careers, the nurse recruiter focuses on communication qualities
that are important in developing a support system. Which of the following attributes best
demonstrate desirable communication qualities? (Select all that apply.)
a.
Integrity
b.
Internalizing
c.
Respect for others
