HPA 332 EXAM 2 QUESTIONS WITH
ACCURATE ANSWERS
Fayol's Structure - ANSWER 1. organizing
2. planning
3. leading
4. stuffing/controlling
organization - ANSWER establishing the overall design of the organization
- the company in the most efficient manner by organizing employee function,
products, and delivery system
planning - ANSWER setting priorities and determining performance
- planning for future conditions, such as regulatory of environmental changes
- developing strategic direction for the organization long term and financial and
product viability
- development of the future
leading (commanding) - ANSWER - includes supervising employees
- motivating employees
- communicating company goals and policies to internal and external clients
- treating employees consistently and by policy
stuffing/controlling - ANSWER - includes identify and correcting company
weaknesses and errors
- reporting violating of policy
- correcting deviations from policy
- maintaining a well- trained and highly skilled workforce
quality - ANSWER 1. quality is about meeting customers' needs and expectations
2. quality if about managing and continuously improving service for the
organization
3. quality is an attribute
quality perspective - ANSWER 1. consumers.
2. purchasers
consumers needs for quality - ANSWER high value for a low cost
consumers quality for definition - ANSWER right treatment, good outcomes,
good interactions with caregivers, clean and pleasant environment, best
technology
, - very few people know how much healthcare really costs because they are not
things that the IND. pays alone
purchasers needs for quality - ANSWER insurances need low cost, high
percentage of healthy people, low percentage of sick people, efficient delivery
purchasers for quality definition - ANSWER - same as consumers, with more
emphasis on costs and cost effectiveness
providers needs for quality - ANSWER practitioners (doctors, mid levels, NP and
PA)
- efferent care and good outcomes
providers quality definition - ANSWER - same as consumers and purchasers,
with emphases on avoiding litigation
- i do not want to be sued- what doctors think of
six main quality components - ANSWER 1. safe.
2 effective
3 patient centered
4 timely
5 efficient
6 equitable
patient centered - ANSWER the patient believes that their needs come first -
such as to get better and get out of the hospital
- you must meet the patient where they want and where you feel comfortable
timely - ANSWER waiting a reasonable time for things to get done
efficient - ANSWER does not consume more resources than necessary
equitable - ANSWER everyone will receive the same amount of care regardless
of their ability to pay
- doctors are controlled but the CDC and other regulations
Definition of Quality: Institute of Medicine - ANSWER degree tow which health
services for individuals or populations increase the likelihood of desired health
outcomes
- HCO must have a planned & systematic approach for meeting the quality
expectations of customs
- number 1 place you will get sick is in the hospital - that is why the goal is to get
patients out as fast as possible (why surgery centers began)
ACCURATE ANSWERS
Fayol's Structure - ANSWER 1. organizing
2. planning
3. leading
4. stuffing/controlling
organization - ANSWER establishing the overall design of the organization
- the company in the most efficient manner by organizing employee function,
products, and delivery system
planning - ANSWER setting priorities and determining performance
- planning for future conditions, such as regulatory of environmental changes
- developing strategic direction for the organization long term and financial and
product viability
- development of the future
leading (commanding) - ANSWER - includes supervising employees
- motivating employees
- communicating company goals and policies to internal and external clients
- treating employees consistently and by policy
stuffing/controlling - ANSWER - includes identify and correcting company
weaknesses and errors
- reporting violating of policy
- correcting deviations from policy
- maintaining a well- trained and highly skilled workforce
quality - ANSWER 1. quality is about meeting customers' needs and expectations
2. quality if about managing and continuously improving service for the
organization
3. quality is an attribute
quality perspective - ANSWER 1. consumers.
2. purchasers
consumers needs for quality - ANSWER high value for a low cost
consumers quality for definition - ANSWER right treatment, good outcomes,
good interactions with caregivers, clean and pleasant environment, best
technology
, - very few people know how much healthcare really costs because they are not
things that the IND. pays alone
purchasers needs for quality - ANSWER insurances need low cost, high
percentage of healthy people, low percentage of sick people, efficient delivery
purchasers for quality definition - ANSWER - same as consumers, with more
emphasis on costs and cost effectiveness
providers needs for quality - ANSWER practitioners (doctors, mid levels, NP and
PA)
- efferent care and good outcomes
providers quality definition - ANSWER - same as consumers and purchasers,
with emphases on avoiding litigation
- i do not want to be sued- what doctors think of
six main quality components - ANSWER 1. safe.
2 effective
3 patient centered
4 timely
5 efficient
6 equitable
patient centered - ANSWER the patient believes that their needs come first -
such as to get better and get out of the hospital
- you must meet the patient where they want and where you feel comfortable
timely - ANSWER waiting a reasonable time for things to get done
efficient - ANSWER does not consume more resources than necessary
equitable - ANSWER everyone will receive the same amount of care regardless
of their ability to pay
- doctors are controlled but the CDC and other regulations
Definition of Quality: Institute of Medicine - ANSWER degree tow which health
services for individuals or populations increase the likelihood of desired health
outcomes
- HCO must have a planned & systematic approach for meeting the quality
expectations of customs
- number 1 place you will get sick is in the hospital - that is why the goal is to get
patients out as fast as possible (why surgery centers began)
